PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR AXLE TIE ROD ON CERTAIN 793F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR AXLE TIE ROD ON CERTAIN 793F OFF-HIGHWAY TRUCKS

Usage:

TEBE8658-00

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19Mar2019

U-139

A-114

D-115

O-121

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR AXLE TIE ROD ON CERTAIN 793F OFF-HIGHWAY TRUCKS
3260 3253 3082 3281		PS54010

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54010" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Mar2021

PROBLEM

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The existing rear axle tie rod can fail on certain 793F Off-Highway Trucks. If the existing tie rod fails it can allow excess resonance and reduce driveline component life.

AFFECTED PRODUCT

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Model	Identification Number
793F	D3T00142-00159 SSP00112-00123, 132-136, 140-151, 153-156, 158-168, 175, 177, 179, 181, 187-188, 190, 192, 211, 213, 215, 218, 220-236, 242, 262-263, 267-269, 274-281, 284-290, 292-295, 297-311, 315-318, 320, 327, 329, 331, 333-334, 340, 346-348, 350-351, 353-354, 356, 362-364, 366, 375-376, 378-380, 384-389, 393-399, 404, 408-410, 412, 430, 435-440, 443, 445-447, 451, 453, 455, 471, 473-474, 484-485, 490, 492-493, 497, 499, 501-502, 506-507, 509, 513, 526-527, 537, 539-540, 544, 548-550, 552-553, 558, 560-562, 573-575, 578, 581, 585-586, 600, 610-620, 622, 627-633, 635, 637-638, 643-653, 655, 658-659, 663, 672-673, 681, 685-686, 693, 695-696, 698-699, 704-706, 709, 711, 714, 718, 720, 726, 729, 732-734, 736, 739, 741-743, 745, 748, 750-757, 759, 762-763, 765, 767-770, 772, 774-775, 782-786, 791, 802, 804, 807, 815-819, 821-824, 826-828, 830-832, 834-836, 838-839, 841-844, 848-849, 856, 858, 860-862, 864, 866-868, 871, 873, 875, 878, 883-886, 889-891, 897-898, 901, 903-920, 922-924, 931-936, 938-943, 946, 951-985, 989-993, 997-1010, 1017, 1019, 1033, 1041-1050, 1055-1056, 1058-1059, 1061-1070, 1072-1092, 1095-1099, 1101, 1103-1110, 1113-1115, 1122-1125, 1134, 1138, 1142, 1152-1155, 1161-1195, 1197-1207, 1209, 1213, 1220-1245
793F CMD	RBT00169-00171, 174-175, 186-193, 215-217, 219-221, 226-264
793F XQ	SND00117, 132-133

PARTS NEEDED

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Qty	Part Number	Description
2	8D3791	PIN
8	1567993	BOLT-HEX HEAD
1	3032504	JOINT GP-SLIP
2	4598467	PIN
1	5140301	TIE ROD AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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In the event of a failure, replace the driveshaft and mounting bolts. Install the new tie rod according to SEHS0006, section "Procedure to Install the Rear Axle 514-0301 Tie Rod Stiffener".
Confirm that there is no resultant damage to the transmission or input transfer gears.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-10000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
10001-18000 hrs, 25-48 mo	33.0%	25.0%	0.0%	0.0%	50.0%	75.0%

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NOTE: This is a 8.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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