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PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEATERS, HOLDDOWNS AND SOFTWARE ON CERTAIN SE60V, SE60VT, SE50V AND SE50VT SCREEDS INSTALLED ON AP500F, AP555F, AP600F, AP655F, AP1000F, AND AP1055F ASPHALT PAVERS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEATERS, HOLDDOWNS AND SOFTWARE ON CERTAIN SE60V, SE60VT, SE50V AND SE50VT SCREEDS INSTALLED ON AP500F, AP555F, AP600F, AP655F, AP1000F, AND AP1055F ASPHALT PAVERS

Usage:

TEBE8604-02

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30Jan2019
(Revised 06Mar2019)


U-38
D-41
O-32

 
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After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEATERS, HOLDDOWNS AND SOFTWARE ON CERTAIN SE60V, SE60VT, SE50V AND SE50VT SCREEDS INSTALLED ON AP500F, AP555F, AP600F, AP655F, AP1000F, AND AP1055F ASPHALT PAVERS
1408
PS53965
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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53965" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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NOTE:

This Revised Service Letter replaces the 30Jan2019 (Revised 08Feb2019) Service Letter. Changes have been made to Affected Product. Groups have been added.

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TERMINATION DATE
31Jan2021

PROBLEM

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The existing heaters can fail on certain SE60V, SE50VT, SE60VT and SE50V screeds installed on AP500F, AP555F, AP600F, AP655F, AP1000F, and AP1055F Asphalt Pavers. If the existing heaters fail it can cause a ground fault, and in some circumstances fail to heat the screed.

AFFECTED PRODUCT

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Model Identification Number
*******Group  1*******
AP500F 44900103, 115

50300105-00106
AP555F  AP500100, 105-106, 108, 110, 112-113, 116, 118-119, 125-126, 128, 133-134, 136, 138, 141, 143, 146-147, 149-151, 153, 155-156, 158, 161, 163, 165, 168, 177, 183-185, 187, 193, 195, 200-201, 205, 207, 213, 215, 218, 220, 229
AP600F  AP600102, 104, 108-109, 111-113, 120, 125-126, 128-129, 135, 160-161, 163-164, 175
AP655F 48000131

MH600100-00101, 105-110, 113-114, 120, 122, 127, 129, 132-137, 139-140, 142-143, 145-147, 149-153, 156, 159-160, 162, 166-168, 170-173, 175, 178, 182, 187, 189-190, 192-194, 196-197, 201, 204-205, 207-209, 211, 213, 215, 217-220, 224-227, 229, 233-234, 236-237, 241-242, 244, 246, 250-252, 254-260, 262-263, 265, 267, 269, 271-272, 274, 276-279, 281-283, 287-288, 291-292, 295-296, 298, 300-302, 304, 307, 309, 312-314, 316-318, 321, 323-324, 328, 359, 374

ML600102
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*******Group  2*******
AP500F 44900100, 102, 104-107, 110-112, 114, 120-125, 129-131, 134, 136-139, 143-147

50300101-00104, 107
AP555F 5F500100-00111, 113

AP500101, 111, 120, 159, 170

M4500100-00103

RBM00100
AP600F AP600100-00101, 105-106, 114, 118, 132-134, 137, 139-141, 151, 157-158, 166-168, 177

LR600101, 103-110, 112, 114-115, 117, 121
AP655F 45200100-00101

45300100

47900106-00107

48000100, 102-107, 110-113, 117, 119, 125-128

65500100

MH600102-00103, 111-112, 125, 144, 155, 177, 228

ML600106

P6500123-00126
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*******Group  3*******
AP1000F  AC400104-00105, 110, 119, 121, 125, 128-131, 135, 138, 141-148, 150-152, 154-155, 160-163, 165-170, 172, 174-176, 180-187, 189, 191-192, 194, 196-197, 200, 203-205, 207, 209, 212, 214-222, 231-233, 235, 239-240, 242, 244, 248, 252-253, 255-256, 259, 261-264, 266, 268-269, 271, 277-279, 281, 283, 285-289, 291-292, 296, 299-300, 305, 310-315, 319-320, 323, 329-330, 333, 336, 341, 343, 346, 348-349, 351, 353, 355-356, 361-364, 369-371, 375-376, 378
AP1055F  TJ500107-00109, 114-116, 119, 122-127, 131-132, 134-135, 138, 140, 143, 146, 148-155, 158, 161, 163-166, 168-169, 173-180, 182, 187, 189-190, 194, 196, 199-201, 209, 211-212, 214-216, 219-222, 224, 227, 229-230, 233, 235, 237-241, 244-245, 247-248, 250-251, 253-257, 259-264, 268, 270-274, 278-282, 286-287, 289-290, 292-293, 295, 297, 300-302, 304, 306, 308-309, 311-312, 314-316, 321-322, 325, 327-329, 331-332, 334-336, 338-340, 344, 346-350, 352-355, 357-358, 361, 365, 368-369, 372, 375, 377-378, 380-382, 388-389, 393, 397, 399-400, 403-405, 411-412, 415, 420-422, 424-427, 429, 431, 435-437, 443, 445-446, 448, 450, 454-461, 463, 465-467, 469, 471-474, 477-479, 481, 484-487, 490-493, 500-505, 508, 510-511, 513-517, 521-523, 526-527, 529-531, 533-540, 544, 547-554, 563, 566-569, 575, 578, 580, 584-588, 590, 592, 594, 596-598, 603-605, 608-611, 613-614, 624, 626-631, 633-634, 640, 643, 645, 649-653, 658-659, 661-662, 666, 668-669, 673, 676-682, 686-689, 693, 696, 698-700, 702, 704-709, 711-712, 715-718, 722, 724-726, 728-730, 732-734, 736, 741, 743, 746-747, 749, 751-752, 754-755, 758-763, 765, 768-775, 781, 784-787, 789, 803, 807, 819, 839
AP655F MH600131, 181

P6500127
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*******Group  4*******
AP1055F RLM00100-00106

TJ500195, 367, 384, 694
AP655F 45300101

47900101-00105, 108-154, 157-160, 163, 167-168, 171-172, 174-176

48000101, 108-109, 114-116, 118, 120-122, 135-136, 140

AC600100, 102-104, 107-108

MH600104, 126

ML600100-00101, 103-105, 107-117, 119-120

P6500101-00122
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*******Group  5*******
AP1000F  AC400100-00102, 106-107, 114-118, 139, 171, 179, 188, 199, 201-202, 208, 234, 265, 267, 270, 275, 293, 303-304, 338, 350, 358
AP1055F  TJ500100-00102, 104, 110, 112, 128, 137, 156, 167, 191-192, 197, 205-206, 210, 225, 228, 231-232, 234, 291, 294, 296, 299, 318, 326, 333, 373, 379, 391, 406-407, 432, 444, 449, 468, 470, 507, 509, 520, 560, 572, 579, 591, 606, 615, 622, 625, 655, 657, 695, 727, 742, 748, 777
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*******Group  6*******
AP500F 44900148

50300109-00110
AP555F  AP500230, 248, 250, 252, 259, 261-263, 265
AP600F  AP600186-00192
AP655F  MH600329-00330, 334, 336, 339, 342-344, 346-352, 355, 360-365, 367, 369, 373, 375, 378-381, 385, 388-389, 391-393, 396, 398
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*******Group  7*******
AP500F  F5M00101-00110
AP555F M4500104-00105

RBM00101
AP600F D6F00100-00107

JA600102, 104

LR600122-00124
AP655F 45200103

45300104

48000138, 142-143, 147, 154, 156
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*******Group  8*******
AP1000F  AC400382-00389, 391-394, 396-397, 399, 401-402, 405, 407-409, 415, 417, 425, 428, 432
AP1055F  TJ500780, 796-797, 800, 804, 809-814, 818, 821-823, 826-827, 830, 832-834, 837, 842-845, 847-848, 853-863, 865-866, 869, 873-875, 877, 883, 885-887, 889-890, 892, 895-896, 900-911, 918-919
AP655F  MH600340
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*******Group  9*******
AP1055F  RLM00107-00109
AP600F  JA600111
AP655F 45200104

47900162, 177-186

48000139, 141, 144-146, 148-151, 157

AC600109, 111-115
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*******Group  10*******
AP1000F  AC400423, 429
AP1055F  TJ500750, 798, 808, 851-852, 876

PARTS NEEDED

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Qty

 Part Number Description
*******Group 1*******
30 7K1181 STRAP-CABLE
4 8T4121 WASHER-HARD
1 5505914 SFWR GP-A2000
4 5530221 PLATE AS-CLAMP
1 5557086 COVER AS-LH
1 5557087 COVER AS-RH
2 5595531 HEATER AS
2 5595532 HEATER AS
2 5595553 HEATER AS (IF EQUIPPED)
1 5686487 SFWR GP-A5012
1 5694012 SFWR GP-A5012
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 8% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
30 7K1181 STRAP-CABLE
4 8T4121 WASHER-HARD
4 5362017 HEATER AS-TAMPER
1 5505914 SFWR GP-A2000
2 5552870 PLATE AS-CLAMP
1 5557084 COVER AS-LH
1 5557085 COVER AS-RH
2 5574354 PLATE AS-CLAMP
2 5595533 HEATER AS
2 5595534 HEATER AS
2 5595553 HEATER AS (IF EQUIPPED)
1 5686487 SFWR GP-A5012
1 5694012 SFWR GP-A5012
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 6% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 3*******
2 6V7687 LOCKNUT
30 7K1181 STRAP-CABLE
2 8T4121 WASHER-HARD
4 8T4821 WASHER-HARD
1 0398557 WASHER
1 2659596 SPACER-HARD
1 3293356 NUT-HEX
2 4687390 SPRING
1 5505914 SFWR GP-A2000
4 5530223 PLATE AS-CLAMP
2 5530224 PLATE-CLAMP
2 5530229 PLATE-CLAMP
18 5531180 TUBE
1 5557086 COVER AS-LH
1 5557087 COVER AS-RH
1 5564603 PLATE
2 5567359 PLATE
2 5595536 HEATER AS
2 5595537 HEATER AS
2 5595538 HEATER AS
2 5595539 HEATER AS
2 5595553 HEATER AS (IF EQUIPPED)
1 5686487 SFWR GP-A5012
1 5694012 SFWR GP-A5012
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 4*******
4 6V7687 LOCKNUT
40 7K1181 STRAP-CABLE
4 8T4121 WASHER-HARD
4 8T4821 WASHER-HARD
4 4687390 SPRING
4 5358875 HEATER AS-TAMPER
1 5505914 SFWR GP-A2000
4 5530223 PLATE AS-CLAMP
2 5530224 PLATE-CLAMP
2 5530229 PLATE-CLAMP
18 5531180 TUBE
1 5557088 COVER-LH
1 5557089 COVER-RH
1 5595536 HEATER AS
1 5595537 HEATER AS
1 5595538 HEATER AS
1 5595539 HEATER AS
1 5595540 HEATER AS
1 5595541 HEATER AS
1 5595542 HEATER AS
1 5595543 HEATER AS
2 5595553 HEATER AS (IF EQUIPPED)
1 5686487 SFWR GP-A5012
1 5694012 SFWR GP-A5012
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 5*******
2 6V7687 LOCKNUT
30 7K1181 STRAP-CABLE
4 8T4121 WASHER-HARD
2 8T4821 WASHER-HARD
1 2659596 SPACER-HARD
2 4687390 SPRING
1 5505914 SFWR GP-A2000
4 5530223 PLATE AS-CLAMP
2 5530224 PLATE-CLAMP
2 5530229 PLATE-CLAMP
18 5531180 TUBE
1 5557088 COVER-LH
1 5557089 COVER-RH
1 5564603 PLATE
2 5567359 PLATE
1 5595536 HEATER AS
1 5595537 HEATER AS
1 5595538 HEATER AS
1 5595539 HEATER AS
1 5595540 HEATER AS
1 5595541 HEATER AS
1 5595542 HEATER AS
1 5595543 HEATER AS
2 5595553 HEATER AS (IF EQUIPPED)
1 5686487 SFWR GP-A5012
1 5694012 SFWR GP-A5012
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 6*******
30 7K1181 STRAP-CABLE
4 8T4121 WASHER-HARD
1 5505914 SFWR GP-A2000
1 5557086 COVER AS-LH
1 5557087 COVER AS-RH
2 5595531 HEATER AS
2 5595532 HEATER AS
2 5595553 HEATER AS (IF EQUIPPED)
1 5686487 SFWR GP-A5012
1 5694012 SFWR GP-A5012
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 13% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 7*******
30 7K1181 STRAP-CABLE
4 8T4121 WASHER-HARD
4 5362017 HEATER AS-TAMPER
1 5505914 SFWR GP-A2000
1 5557084 COVER AS-LH
1 5557085 COVER AS-RH
2 5595533 HEATER AS
2 5595534 HEATER AS
2 5595553 HEATER AS (IF EQUIPPED)
1 5686487 SFWR GP-A5012
1 5694012 SFWR GP-A5012
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 13% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 8*******
30 7K1181 STRAP-CABLE
4 8T4821 WASHER-HARD
1 5505914 SFWR GP-A2000
1 5557086 COVER AS-LH
1 5557087 COVER AS-RH
2 5567359 PLATE
2 5595536 HEATER AS
2 5595537 HEATER AS
2 5595538 HEATER AS
2 5595539 HEATER AS
2 5595553 HEATER AS (IF EQUIPPED)
1 5686487 SFWR GP-A5012
1 5694012 SFWR GP-A5012
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 9*******
40 7K1181 STRAP-CABLE
4 8T4121 WASHER-HARD
4 5358875 HEATER AS-TAMPER
1 5505914 SFWR GP-A2000
1 5557088 COVER-LH
1 5557089 COVER-RH
1 5595536 HEATER AS
1 5595537 HEATER AS
1 5595538 HEATER AS
1 5595539 HEATER AS
1 5595540 HEATER AS
1 5595541 HEATER AS
1 5595542 HEATER AS
1 5595543 HEATER AS
2 5595553 HEATER AS (IF EQUIPPED)
1 5686487 SFWR GP-A5012
1 5694012 SFWR GP-A5012
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 10*******
30 7K1181 STRAP-CABLE
4 8T4121 WASHER-HARD
1 5505914 SFWR GP-A2000
1 5557088 COVER-LH
1 5557089 COVER-RH
1 5595536 HEATER AS
1 5595537 HEATER AS
1 5595538 HEATER AS
1 5595539 HEATER AS
1 5595540 HEATER AS
1 5595541 HEATER AS
1 5595542 HEATER AS
1 5595543 HEATER AS
2 5595553 HEATER AS (IF EQUIPPED)
1 5686487 SFWR GP-A5012
1 5694012 SFWR GP-A5012
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 13% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Note: Only Caterpillar SE50V, SE50VT, SE60VT and SE60 V screeds are covered by this service letter, and only certain screeds fall into the effected population. Before beginning this procedure, locate the serial number plate for the screed and verify that the screed serial number falls into one of the following ranges. If the screed serial number range does not fall into one of the following ranges, no action is required and the service letter should be marked as completed. No parts or labor should be charged.

SE50 V SN: J9700100-J9700312 Group 1
SE50 V SN: J9700313-J9700374 Group 6
SE50 VT SN: J6K00100-J6K00250 , B8600100-B8600100 Group 2
SE50 VT SN: J6K00251-J6K00254 , B8600101-B8600135 Group 7
SE60 V SN: JJ300100-JJ300651 Group 3
SE60 V SN: JJ300652-JJ300756 Group 8
SE60 V XW SN: JS900100-JS900210 Group 5
SE60 V XW SN: JS900211-JS900221 Group 10
SE60 VT XW SN: TLW00100-TLW00280 , E9900100-E9900107 Group 4
SE60 VT XW SN: TLW00281-TLW00286 , E9900108-E9900146 Group 9

If a tractor is not included in this service letter, and it has a screed that falls into the effected population, please send an email with the relevant information to the following email address. Tractor_Screed_Reporting@cat.com

SIMSi records will be updated with this information, and future service letters and updates will include the update population.
Tractor Model
Tractor Serial Number
Screed Model
Screed Serial Number

Please note, this email address will not be monitored for any other purpose than to ensure updated tractor/screed populations.

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Rework Procedure

Follow the instructions in SEHS0522 to update the Generator Power Inverter and Implement Control software. The specific file to be used on the Generator power Inverter ECM depends on the part number of the ECM.

Use 568-6487 for tractors equipped with Generator ECM 368-5104
Use 569-4012 for tractors equipped with Generator ECM 491-6842
Use 550-5914 for all Implement Control ECMs

The service letter covers these 2 ECMS, but is always best practice to ensure the entire machine is running the latest software available.

Group 1&6
Follow special instruction M0099943 to update the SE50V screed. Note that the screed plates will need to be dropped for group 1 machines, but the plates can remain installed for group 6 machines.

Group 2&7
Follow special instruction M0101905 to update the SE50VT screed. Note that the screed plates will need to be dropped for group 2 machines, but the plates can remain installed for group 7 machines.


Group 3&8
Follow special instruction M0098949 to update the SE60V screed. Note that the screed plates will need to be dropped for group 3 machines, but the plates can remain installed for group 8 machines.

Group 4&9
Follow special instruction M0103287 to update the SE60VT XW screed. Note that the screed plates will need to be dropped for group 4 machines, but the plates can remain installed for group 9 machines.

Group 5&10
Follow special instruction M0101523 to update the SE60V XW screed. Note that the screed plates will need to be dropped for group 5 machines, but the plates can remain installed for group 10 machines.

Note: Endgate heaters are included in the parts list, but not all screeds are configured with heated endgates. If the screed is not configured with heated endgates, Heater As 559-5553 is not needed and should be returned to dealer inventory. If the screed is equipped with heated endgates, the endgate heaters will need to be replaced.

Note: Proper connections of the high voltage connectors is crucial. Follow all recommendations in REHS9161 including proper torque and the use of lock wire.
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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2001-3000 hrs,
25-36 mo 
67.0%
50.0%
0.0%
0.0%
25.0%
50.0%
3001-4000 hrs,
37-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 12.0-hour job for Group 1

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2001-3000 hrs,
25-36 mo 
67.0%
50.0%
0.0%
0.0%
25.0%
50.0%
3001-4000 hrs,
37-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 12.0-hour job for Group 2

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2001-3000 hrs,
25-36 mo 
67.0%
50.0%
0.0%
0.0%
25.0%
50.0%
3001-4000 hrs,
37-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 12.0-hour job for Group 3

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2001-3000 hrs,
25-36 mo 
67.0%
50.0%
0.0%
0.0%
25.0%
50.0%
3001-4000 hrs,
37-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 12.0-hour job for Group 4

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2001-3000 hrs,
25-36 mo 
67.0%
50.0%
0.0%
0.0%
25.0%
50.0%
3001-4000 hrs,
37-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 12.0-hour job for Group 5

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 6*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2001-3000 hrs,
25-36 mo 
67.0%
50.0%
0.0%
0.0%
25.0%
50.0%
3001-4000 hrs,
37-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 4.0-hour job for Group 6

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 7*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2001-3000 hrs,
25-36 mo 
67.0%
50.0%
0.0%
0.0%
25.0%
50.0%
3001-4000 hrs,
37-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 4.0-hour job for Group 7

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 8*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2001-3000 hrs,
25-36 mo 
67.0%
50.0%
0.0%
0.0%
25.0%
50.0%
3001-4000 hrs,
37-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 4.0-hour job for Group 8

Show/hide table
Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 9*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2001-3000 hrs,
25-36 mo 
67.0%
50.0%
0.0%
0.0%
25.0%
50.0%
3001-4000 hrs,
37-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 4.0-hour job for Group 9

Show/hide table
Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 10*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2001-3000 hrs,
25-36 mo 
67.0%
50.0%
0.0%
0.0%
25.0%
50.0%
3001-4000 hrs,
37-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 4.0-hour job for Group 10



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Caterpillar Information System:

PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW FRONT WHEEL ON CERTAIN 777G OFF-HIGHWAY TRUCKS AT REBUILD PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW FRONT WHEEL ON CERTAIN 777G OFF-HIGHWAY TRUCKS AT REBUILD
PRODUCT SUPPORT PROGRAM FOR REWORKING THE DIESEL PARTICULATE FILTER ON ON CERTAIN TH336C, TH337C, TH406C, TH407C, TH414C, TH417C, TH514C, TL642C, AND TL943C TELEHANDLERS, AND C3.4B INDUSTRIAL ENGINES IN TELEHANDLERS PRODUCT SUPPORT PROGRAM FOR REWORKING THE DIESEL PARTICULATE FILTER ON ON CERTAIN TH336C, TH337C, TH406C, TH407C, TH414C, TH417C, TH514C, TL642C, AND TL943C TELEHANDLERS, AND C3.4B INDUSTRIAL ENGINES IN TELEHANDLERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE C3.4B ENGINE SOFTWARE AND DIESEL PARTICULATE FILTER ON CERTAIN CW14 PNEUMATIC COMPACTORS, CB44B, CD44B AND CD54B ASPHALT COMPACTORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE C3.4B ENGINE SOFTWARE AND DIESEL PARTICULATE FILTER ON CERTAIN CW14 PNEUMATIC COMPACTORS, CB44B, CD44B AND CD54B ASPHALT COMPACTORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE CYLINDER BLOCK ON CERTAIN 777D OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE CYLINDER BLOCK ON CERTAIN 777D OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN C4.4 INDUSTRIAL ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN C4.4 INDUSTRIAL ENGINES
PRODUCT SUPPORT PROGRAM FOR FLASHING NEW SOFTWARE FOR THE DEF PUMP, AND REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN C4.4 INDUSTRIAL ENGINES PRODUCT SUPPORT PROGRAM FOR FLASHING NEW SOFTWARE FOR THE DEF PUMP, AND REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN C4.4 INDUSTRIAL ENGINES
PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW ENGINE SOFTWARE ON CERTAIN C4.4 INDUSTRIAL ENGINES PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW ENGINE SOFTWARE ON CERTAIN C4.4 INDUSTRIAL ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING AN IMPROVED STEERING PUMP ACTUATOR CARTRIDGE ON CERTAIN PL83 PIPELAYERS PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING AN IMPROVED STEERING PUMP ACTUATOR CARTRIDGE ON CERTAIN PL83 PIPELAYERS
PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW ENGINE SOFTWARE ON CERTAIN TH357D, TH408D, TL1055D, AND TL1255D TELEHANDLERS PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW ENGINE SOFTWARE ON CERTAIN TH357D, TH408D, TL1055D, AND TL1255D TELEHANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HORN ON CERTAIN 994K WHEEL LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE HORN ON CERTAIN 994K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN CB64B, CB13, CB66B, CB15, CB68B, AND CB16 ASPHALT COMPACTORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN CB64B, CB13, CB66B, CB15, CB68B, AND CB16 ASPHALT COMPACTORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE GREASE INJECTORS ON CERTAIN 994K LARGE WHEEL LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE GREASE INJECTORS ON CERTAIN 994K LARGE WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE DIFFERENTIAL DOWELS ON CERTAIN 745 AND 745C ARTICULATED TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE DIFFERENTIAL DOWELS ON CERTAIN 745 AND 745C ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARES ON CERTAIN AP300F AND AP355F ASPHALT PAVERS PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARES ON CERTAIN AP300F AND AP355F ASPHALT PAVERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE VIBRATORY AMPLITUDE SPRING PIN ON CERTAIN CB10, CB13, CB15, CB16, CB54B, CB64B, CB66B, CB68B ASPHALT COMPACTORS AND CCS9 SOIL COMPACTORS. PRODUCT SUPPORT PROGRAM FOR REPLACING THE VIBRATORY AMPLITUDE SPRING PIN ON CERTAIN CB10, CB13, CB15, CB16, CB54B, CB64B, CB66B, CB68B ASPHALT COMPACTORS AND CCS9 SOIL COMPACTORS.
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ROTOR TRANSMISSION OIL COOLER ON CERTAIN RM500B ROTARY MIXERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE ROTOR TRANSMISSION OIL COOLER ON CERTAIN RM500B ROTARY MIXERS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A NEW OPERATION AND MAINTENANCE MANUALS AND STEERING HANGTAGS ON CERTAIN CUV82 MACHINES PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A NEW OPERATION AND MAINTENANCE MANUALS AND STEERING HANGTAGS ON CERTAIN CUV82 MACHINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BRAKE VALVE ON CERTAIN 415F2, 416F2, 420F2, 422F2, 427F2, 428F2, 430F2, 432F2, 434F2, AND 444F2 BACKHOE LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE BRAKE VALVE ON CERTAIN 415F2, 416F2, 420F2, 422F2, 427F2, 428F2, 430F2, 432F2, 434F2, AND 444F2 BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE DIFFERENTIAL ON CERTAIN 789D OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE DIFFERENTIAL ON CERTAIN 789D OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR AXLE TIE ROD ON CERTAIN 793F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR AXLE TIE ROD ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR AXLE TIE ROD ON CERTAIN 793F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR AXLE TIE ROD ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A3000 SOFTWARE GROUP ON CERTAIN CS79B VIBRATORY SOIL COMPACTORS PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A3000 SOFTWARE GROUP ON CERTAIN CS79B VIBRATORY SOIL COMPACTORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE CAB ISOLATION MOUNTS ON CERTAIN 966L, 972L, 972M, 980L, 980M, AND 982M MEDIUM WHEEL LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE CAB ISOLATION MOUNTS ON CERTAIN 966L, 972L, 972M, 980L, 980M, AND 982M MEDIUM WHEEL LOADERS
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