PRODUCT SUPPORT PROGRAM FOR REPLACING THE MACHINE SOFTWARE ON CERTAIN CW34 PNEUMATIC COMPACTORS
Usage:
TEBE8676-00
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| 25Jan2019 |
U-30
A-25
D-27
O-25
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| Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING THE MACHINE SOFTWARE ON CERTAIN CW34 PNEUMATIC COMPACTORS |
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| 7620 | PS46118 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46118" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Jan2021 |
PROBLEM
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| The existing machine software on certain CW34 Pneumatic Compactors defaults at key on to the gear and propel response setting last used. The new software will default at key on to low gear and high propel response. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| CW34 | 3G400100-00189 AL300100-00331 B7L00100-00381 |
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| *******Group 2******* | |
| CW34 | C3400100-00435 CT300100-00232 TLJ00100-00175, 412 |
| CW34 LRC | J3H00100-00169 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 5685709 | SFWR GP-A3000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 5686257 | SFWR GP-A3003 |
| 1 | 5686263 | SFWR GP-A3003 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Note: Always use the latest software available. Sometimes the flash file part numbers are updated before the program terminates. Download and save the software file(s) listed for the machine being serviced. The new software for all machines will be flashed to the ECM #1 controller (ECU 0,39 in the Plus+1 Service Tool). For group2 machines there are two listed software files, only one file can be flashed to the machine. Attempt to flash the first file to ECU 0,39 with the Plus+1 Service Tool for Caterpillar (P1STC). If the flash file is successfully installed, the process is complete, you will not need the second file. If a red colored "X" appears for the ECU, the flash file cannot be used for this machine and the other flash file must be used to flash ECU 0,39. Refer to Special Instruction REHS7696 for instructions on using P1STC for flashing the Machine Controller. |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-60 mo |
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| NOTE: This is a 1.0-hour job for Group 1 | ||||||
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| *******Group 2******* | ||||||
0-60 mo |
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| NOTE: This is a 1.0-hour job for Group 2 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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