PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A NEW OPERATION AND MAINTENANCE MANUALS AND STEERING HANGTAGS ON CERTAIN CUV82 MACHINES Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A NEW OPERATION AND MAINTENANCE MANUALS AND STEERING HANGTAGS ON CERTAIN CUV82 MACHINES

Usage:

TEBE8642-00

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14Jan2019

U-17

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A NEW OPERATION AND MAINTENANCE MANUALS AND STEERING HANGTAGS ON CERTAIN CUV82 MACHINES
7000		PI32978

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32978" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32978" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31Jul2019	31Jan2020

PROBLEM

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New Operation and Maintenance Manuals (OMM) and steering hangtags need to be installed on certain CUV82 Utility Vehicles. The existing manuals provided with the machines have incorrect verbiage.

AFFECTED PRODUCT

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Model	Identification Number
CUV82	M8200102-00118, 120-250

PARTS NEEDED

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Qty	Part Number	Description
1	M0091709ENUS	OMM (SEE ACTION REQUIRED)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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New Operation and Maintenance Manuals (OMM) need to be ordered and sent to the customer to be installed in the machine. Machines still in dealer inventory can be replaced on-site. A new steering wheel hangtag will be sent directly to you from Caterpillar.

Instructions:

1. Order new OMMs from the Caterpillar Media Ordering System in your required language. Your parts department should be able to do this for you. Steering hangtags will be mailed to the dealer directly from Caterpillar.

2. Mail the new OMM and hangtag to the customer, with tracking information, with instructions to place the new OMM and hangtag in the machine, and to discard the old OMM and hangtag. Please make every effort to deal with this issue by registered mail.

3. Claim as per the allowances section.

4. When entering the PIP completion in SIMSi, type the tracking information in the comment field.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 0.5-hour job
Note: Claim Miscellaneous cost for the registered postage to the customer. Note: 0.5 hours is allowed for ordering, mailing, and administration cost of completing this Rework Procedure. Note: Travel Time and Mileage should not need to be claimed for this Service Letter program, as the Operation and Maintenance Manuals and hangtags are being sent post direct by the dealer to the customer

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

SAMPLE LETTER DEALER TO CUSTOMER

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A NEW OPERATION AND MAINTENANCE MANUAL AND STEERING HANGTAG

MODELS INVOLVED - CERTAIN CUV82 MACHINES

Dear Cat Product Owner:

The Operation and Maintenance Manuals and steering hangtags need to be replaced on the products listed below. The existing manuals provided with the machines have incorrect verbiage. Please install the Operation and Maintenance Manual in the literature pouch behind the seat of the machine and install the new hangtag to the steering wheel.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 14Jan2019 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 14Jan2019 Service Letter