PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARES ON CERTAIN AP300F AND AP355F ASPHALT PAVERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARES ON CERTAIN AP300F AND AP355F ASPHALT PAVERS

Usage:

TEBE8621-00

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14Jan2019

U-15

A-14

D-15

O-12

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Before/After	PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARES ON CERTAIN AP300F AND AP355F ASPHALT PAVERS
7610 7620 4800 4808		PS46107

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46107" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Jan2021

PROBLEM

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The existing software files can cause poor steering performance on certain AP300F and AP355F Asphalt Pavers equipped with SE34V or SE34VT Screeds. The existing software, while machine is working at certain paving speed and ground conditions, can cause wheel slippage in steering condition on AP300F or no steering response as intended on AP355F machines.

AFFECTED PRODUCT

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Model	Identification Number
AP300F	NNN00101-00107, 109 WHY00102-00198, 201-202, 204-207 YES00101-00115
AP355F	NED00101-00129 NRG00101-00136, 138-148 NTT00101-00120

PARTS NEEDED

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Qty	Part Number	Description
1	5331557	SFWR GP-A3000
1	5331558	SFWR GP-A5000
1	5331559	SFWR GP-A2000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to Special Instruction M0078154 (-01 or later) to flash the new software files.

Note: Always use the latest software available. Sometimes the flash file part numbers are updated before the program terminates.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-4000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%