PRODUCT SUPPORT PROGRAM FOR REWORKING THE DIESEL PARTICULATE FILTER ON ON CERTAIN TH336C, TH337C, TH406C, TH407C, TH414C, TH417C, TH514C, TL642C, AND TL943C TELEHANDLERS, AND C3.4B INDUSTRIAL ENGINES IN TELEHANDLERS
Usage:
TEBE8594-00
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| 19Dec2018 |
U-744
A-538
D-656
O-648
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REWORKING THE DIESEL PARTICULATE FILTER ON ON CERTAIN TH336C, TH337C, TH406C, TH407C, TH414C, TH417C, TH514C, TL642C, AND TL943C TELEHANDLERS, AND C3.4B INDUSTRIAL ENGINES IN TELEHANDLERS |
|
| 108F 108U 1050 1920 | PS53949 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53949" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Dec2020 |
PROBLEM
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| The Diesel Particulate Filter core may fail on certain TH336C, TH337C, TH406C, TH407C, TH414C, TH417C, TH514C, TL642C, and TL943C Telehandlers, and C3.4B Industrial Engines in Telehandlers. The failures may result in loss of power and a blocked Diesel Particulate Filter. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| TH336C | MJR00158, 241, 265, 268, 288, 316, 328, 331, 337, 343, 345-346, 352-353 |
| TH337C | DJB00152, 234, 250, 284, 312-316, 319, 321-322, 325, 328, 330-331, 333, 336, 340-341, 358, 375, 377-383, 388-389, 391, 393, 396-398, 400-401, 403, 411, 425-426, 428-434, 445, 447-449, 452, 454, 494, 497, 536-539, 594-597, 603, 605-619, 623-625, 628, 632-634, 643, 647, 649-650, 655, 659, 667, 683, 685, 687, 690, 692, 694, 710-711, 727, 732, 734, 740, 744, 748, 784-785, 802-805, 812, 831, 839, 847, 863, 871-875, 881, 883-885, 888-889, 891-892, 901 |
| TH406C | GAT00229, 265, 292, 294, 296, 301, 309, 359 |
| TH407C | MLH00409, 441, 537, 547, 550, 598, 618, 655, 664, 675, 696, 794-795, 798, 904, 918, 927, 965-966, 969, 981-982, 987-988, 991, 995-996, 1069, 1071, 1084, 1176, 1202, 1230, 1251, 1259, 1292, 1372, 1421-1422, 1433, 1442-1443, 1446, 1450, 1467, 1473, 1493, 1495, 1504, 1522-1523, 1540, 1550, 1557-1558, 1571-1572, 1581, 1590, 1603-1604, 1627, 1630, 1659, 1667, 1677, 1720, 1725 |
| TH414C | KEK00151, 154, 203, 209-211, 228-230, 238, 243, 254, 262-263, 266, 269, 271, 275-278, 285-293, 295-297, 299-300, 303-308, 310-311, 313, 317, 320, 322-325, 327-328, 330-332, 334, 337, 342-345, 347, 349, 351-353, 356-357, 361-363, 365-366, 368, 378-380, 388-389, 392, 396, 400, 404, 413-434, 436, 438-461, 466 |
| TH417C | RRJ00150, 156, 158, 163-164, 172, 176-177, 179-180, 183, 193-194, 197-200, 202-206, 208, 210-211, 213-216, 218-221, 226-227, 229, 231-236, 238, 243-246, 254-271 |
| TH514C | MWC00150, 152, 157, 159, 169-170, 177-182, 185, 188, 205, 222, 234-235, 237, 240, 251, 254-256, 259, 261, 285, 289-290, 292, 296-297, 300, 302, 305-316, 318-319, 321-329, 332, 337, 339, 345-347, 352, 360-361, 371, 375-376, 384, 387-388, 390-394, 399, 401, 404, 407, 412, 424, 426-427, 430, 433, 436-441, 443, 446-456, 458, 461-463, 467, 475, 482-483, 485, 490-491, 495, 505, 509-511, 603-604, 624, 628, 631, 655-660 |
| TL642C | THG00195, 275, 409-410, 441, 472, 480, 556, 569, 582, 588-589, 591-594, 604, 608-609, 616, 618, 628, 630, 636, 652-657, 660, 662-665, 680-681, 691-692, 697, 699, 701-702, 705-720, 722, 724-725, 727-728, 731, 753-754, 756-758, 760-769, 771-1065, 1069-1070, 1076-1077, 1079-1083, 1085, 1088, 1090, 1092, 1094-1096, 1098-1100, 1105, 1126, 1133, 1135-1136, 1143, 1150, 1152-1153, 1155-1159, 1161-1163, 1165-1167, 1173, 1175, 1178, 1181, 1184, 1191-1194, 1198, 1200, 1212, 1526 |
| TL943C | THH00272, 342, 386, 501, 505, 595-596, 763, 766-771, 779, 788, 795-796, 805, 808, 812, 818-825, 876, 878, 880-881, 883-886, 896-897, 899, 905-909, 911-917, 921, 927, 929, 931-1334, 1336, 1340-1341, 1343, 1346-1347, 1349, 1353, 1355, 1357, 1362, 1364, 1366, 1371-1372, 1377-1378, 1386-1387, 1392, 1396, 1399-1400, 1403-1404, 1407-1408, 1415, 1417-1419, 1431, 1433, 1792 |
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| *******Group 2******* | |
| C3.4B | CJG00266-00267, 270, 288, 292, 298, 300, 305, 307, 311, 314, 316, 318, 322-323, 325-327, 338, 340, 343-345, 347, 349, 352, 356, 361-363, 365, 371, 374, 376-377, 381, 390-391, 394-395, 399-400, 404, 406-409, 411-415, 417, 422, 424-425, 435, 439, 448-450, 455, 458, 460-461, 473-475, 477-478, 482-483, 485-486, 488-489, 496, 498, 505, 508-510, 512, 514, 518, 521, 524, 527, 531-532, 535, 538-539, 546, 548-550, 557, 559-560, 562-563, 566-567, 571-572, 576, 578-579, 582, 587, 590, 592, 594, 600-601, 606, 608, 612, 616, 619, 623-626, 631-632, 634-636, 640, 642, 645-646, 648-649, 651-652, 654, 656-659, 661-662, 668-669, 671-673, 675, 678, 683, 686-688, 693, 699-700, 704-706, 710-711, 714-715, 719, 727, 731-732, 734, 741, 743, 745-746, 751, 754, 756, 760-762, 765-767, 771, 773-774, 778, 780-781, 787, 793-794, 798-799, 802, 805-807, 809-813, 819, 821, 823, 825-830, 841, 843, 848, 851, 853, 856-857, 859, 863-864, 868, 870-871, 874, 876-877, 879-880, 883, 886-887, 891, 893, 895, 897, 899, 903-905, 907, 909, 911-913, 918, 922, 925, 928, 931, 934, 942, 945-946, 949-952, 967, 970-971, 973-976, 987, 989, 991, 994-995, 998-999, 1001-1003, 1006-1009, 1012, 1014-1016, 1019-1024, 1026, 1028-1031, 1033-1034, 1036, 1038-1039, 1042, 1044, 1047, 1050-1052, 1055-1057, 1070, 1076-1077, 1079, 1081, 1084, 1086, 1088, 1092-1095, 1100, 1102, 1105, 1108, 1110-1111, 1113-1114, 1116, 1128-1129, 1133, 1135, 1144-1146, 1149, 1152, 1159-1160, 1165, 1168, 1172, 1176, 1183-1185, 1188, 1190, 1192, 1194, 1199, 1201, 1205-1207, 1209, 1212, 1217, 1219-1220, 1222, 1225-1227, 1236-1237, 1240-1242, 1246, 1248-1249, 1251-1252, 1256, 1259, 1262-1263, 1265, 1269-1270, 1275-1276, 1278-1279, 1281-1284, 1287-1289, 1291, 1294-1295, 1301, 1303-1306, 1311, 1315, 1317, 1319, 1321-1323, 1325, 1328, 1331, 1333, 1335, 1337-1338, 1340, 1344-1345, 1347, 1349, 1354-1357, 1360, 1362, 1364, 1366-1367, 1369-1372, 1374-1376, 1378, 1380, 1385, 1389-1390, 1392, 1394, 1399, 1404-1406, 1412-1413, 1415, 1421, 1425, 1428-1429, 1431, 1433, 1435-1436, 1441, 1444, 1448, 1452-1453, 1458-1460, 1463, 1466, 1468, 1471, 1473-1475, 1480, 1482, 1485-1486, 1491, 1493-1495, 1500, 1502-1503, 1505-1509, 1511, 1513-1514, 1516, 1519, 1521-1522, 1524, 1535, 1541, 1546, 1548, 1553-1555, 1560, 1562, 1565-1568, 1570, 1572, 1576, 1583, 1592, 1598, 1609, 1613, 1623, 1630, 1658, 1675, 1677, 1711, 1718-1719, 1724, 1727, 1731, 1737, 1743, 1753-1757, 1759, 1771-1774, 1776, 1778, 1781, 1783-1784, 1786, 1799-1800, 1802, 1805-1809, 1811-1812, 1814, 1816-1817, 1821, 1823-1824, 1826, 1829, 1831-1833, 1835, 1839, 1841, 1846-1847, 1852, 1873, 1877, 1883, 1885, 1891-1892, 1897, 1914-1915, 1920, 1925, 1931, 1934-1936, 1939, 1942, 1950, 1953, 1956, 1959-1961, 1968, 1971, 1975, 1978-1980, 1986, 1989, 2004, 2009, 2011, 2020, 2024, 2052, 2064, 2083, 2085, 2090, 2096-2097, 2102, 2104, 2106, 2111, 2115, 2119, 2124, 2127, 2144, 2146, 2150, 2161, 2163, 2165, 2175-2178, 2190, 2199, 2205, 2214-2215, 2218-2221, 2231, 2234-2235, 2248, 2258, 2262, 2271, 2291 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 20R3615 | KIT-FILTER |
| 1 | 3793061 | SEAL |
| 1 | 3793064 | SEAL-O-RING |
| 1 | 3879343 | CLIP |
| 1 | 4732321 | SFWR GP-A1000 (See Action Required) |
| 1 | 4760747 | SFWR GP-A1000 (See Action Required) |
| 1 | 4760748 | SFWR GP-A1000 (See Action Required) |
| 1 | 4766078 | SFWR GP-A1000 (See Action Required) |
| 1 | 4813598 | FILTER AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | 20R3615 | KIT-FILTER |
| 1 | 3793061 | SEAL |
| 1 | 3793064 | SEAL-O-RING |
| 1 | 3879343 | CLIP |
| 1 | 4732321 | SFWR GP-A1000 (See Action Required) |
| 1 | 4760747 | SFWR GP-A1000 (See Action Required) |
| 1 | 4760748 | SFWR GP-A1000 (See Action Required) |
| 1 | 4766078 | SFWR GP-A1000 (See Action Required) |
| 1 | 4813598 | FILTER AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| After Failure: 1 - Update Engine Software, refer to UENR0611 Troubleshooting ? ECM Software ? Install, ensure to follow the steps to save the Engine Configuration data. Refer to the table in Image 1 to determine the correct engine software file to apply. 2 - Service CCB Filter and replace with new filter, refer to SEBU8727 Operation and Maintenance Manual ? Engine Crankcase Breather element ? Replace. 3 - Remove Diesel Particulate Filter, Refer to UENR0621 Disassembly and Assembly - Diesel Particulate Filter - Remove - Wall Flow Diesel Particulate Filter. 4 - Move the Diesel Particulate Filter Assembly to a suitable work surface. 5 - Refer to UENR0619 Specifications - Diesel Particulate Filter (Wall Flow Diesel Particulate Filter(DPF)), remove V Band Clamps (1)&(4), carefully split assembly and remove DPF Canister element. 6 - Using new DPF Kit Filter, reassemble the Diesel Particulate Filter Assembly noting the alignment marks previously made in Step 3, refer to UENR0619 Specifications - Diesel Particulate Filter (Wall Flow Diesel Particulate Filter(DPF)). 7 - Reinstall the Diesel Particulate Filter assembly, Refer to UENR0621 Disassembly and Assembly - Diesel Particulate Filter - Install - Wall Flow Diesel Particulate Filter. 8 - As the DPF has been replaced, ensure the ?DPF Replacement Reset? procedure is performed using CAT ET, refer to UENR0611 Troubleshooting - Service Tool Features - Components Replacement Resets. |
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 |
| Image1 |
SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-60 mo |
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| NOTE: This is a 6.0-hour job for Group 1 | ||||||
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| *******Group 2******* | ||||||
0-60 mo |
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| NOTE: This is a 6.0-hour job for Group 2 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
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PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN CATERPILLAR PRODCUTS PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN CATERPILLAR PRODCUTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXHAUST ROCKER ARM ON CERTAIN 844, 990,854,992,993 AND 773,775,777. PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXHAUST ROCKER ARM ON CERTAIN 844, 990,854,992,993 AND 773,775,777.
PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW FRONT WHEEL ON CERTAIN 777G OFF-HIGHWAY TRUCKS AT REBUILD PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW FRONT WHEEL ON CERTAIN 777G OFF-HIGHWAY TRUCKS AT REBUILD
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEATERS, HOLDDOWNS AND SOFTWARE ON CERTAIN SE60V, SE60VT, SE50V AND SE50VT SCREEDS INSTALLED ON AP500F, AP555F, AP600F, AP655F, AP1000F, AND AP1055F ASPHALT PAVERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEATERS, HOLDDOWNS AND SOFTWARE ON CERTAIN SE60V, SE60VT, SE50V AND SE50VT SCREEDS INSTALLED ON AP500F, AP555F, AP600F, AP655F, AP1000F, AND AP1055F ASPHALT PAVERS
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PRODUCT SUPPORT PROGRAM FOR REWORKING THE DIFFERENTIAL DOWELS ON CERTAIN 745 AND 745C ARTICULATED TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE DIFFERENTIAL DOWELS ON CERTAIN 745 AND 745C ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARES ON CERTAIN AP300F AND AP355F ASPHALT PAVERS PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARES ON CERTAIN AP300F AND AP355F ASPHALT PAVERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE VIBRATORY AMPLITUDE SPRING PIN ON CERTAIN CB10, CB13, CB15, CB16, CB54B, CB64B, CB66B, CB68B ASPHALT COMPACTORS AND CCS9 SOIL COMPACTORS. PRODUCT SUPPORT PROGRAM FOR REPLACING THE VIBRATORY AMPLITUDE SPRING PIN ON CERTAIN CB10, CB13, CB15, CB16, CB54B, CB64B, CB66B, CB68B ASPHALT COMPACTORS AND CCS9 SOIL COMPACTORS.
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ROTOR TRANSMISSION OIL COOLER ON CERTAIN RM500B ROTARY MIXERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE ROTOR TRANSMISSION OIL COOLER ON CERTAIN RM500B ROTARY MIXERS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A NEW OPERATION AND MAINTENANCE MANUALS AND STEERING HANGTAGS ON CERTAIN CUV82 MACHINES PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A NEW OPERATION AND MAINTENANCE MANUALS AND STEERING HANGTAGS ON CERTAIN CUV82 MACHINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BRAKE VALVE ON CERTAIN 415F2, 416F2, 420F2, 422F2, 427F2, 428F2, 430F2, 432F2, 434F2, AND 444F2 BACKHOE LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE BRAKE VALVE ON CERTAIN 415F2, 416F2, 420F2, 422F2, 427F2, 428F2, 430F2, 432F2, 434F2, AND 444F2 BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE DIFFERENTIAL ON CERTAIN 789D OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE DIFFERENTIAL ON CERTAIN 789D OFF-HIGHWAY TRUCKS
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