PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR AXLE TIE ROD ON CERTAIN 793F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR AXLE TIE ROD ON CERTAIN 793F OFF-HIGHWAY TRUCKS

Usage:

TEBE8657-00

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19Mar2019

T021
T030
T035
T037
T038
T040
T043
T080
T081
T083
T084
T085
T086
T087
T089
T120
T122
T125

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Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR AXLE TIE ROD ON CERTAIN 793F OFF-HIGHWAY TRUCKS
3253 3082 3281 3260		PS46164

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46164" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Mar2021

PROBLEM

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The existing rear axle tie rod can fail on certain 793F Off-Highway Trucks. If the existing tie rod fails it can allow excess resonance and reduce driveline component life.

AFFECTED PRODUCT

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Model	Identification Number
793F	SSP00124-00131, 137-139, 152, 157, 169-174, 176, 178, 180, 182-186, 189, 191, 193-210, 212, 214, 216-217, 219, 237-241, 243-261, 264-266, 270-273, 282-283, 291, 296, 312-314, 319, 321-326, 328, 330, 332, 335-339, 341-345, 349, 352, 355, 357-361, 365, 367-374, 377, 381-383, 390-392, 400-403, 405-407, 411, 413-429, 431-434, 441-442, 444, 448-450, 452, 454, 456-470, 472, 475-483, 486-489, 491, 494-496, 498, 500, 503-505, 508, 510-512, 514-525, 528-536, 538, 541-543, 545-547, 551, 554-557, 559, 563-572, 576-577, 579-580, 582-584, 587-599, 601-609, 621, 623-626, 634, 636, 639-642, 654, 656-657, 660-662, 664-671, 674-680, 682-684, 687-692, 694, 697, 700-703, 707-708, 710, 712-713, 715-717, 719, 721-725, 727-728, 730-731, 735, 737-738, 740, 744, 746-747, 749, 758, 760-761, 764, 766, 771, 773, 776-781, 787-790, 792-801, 803, 805-806, 808-814, 820, 825, 829, 833, 837, 840, 845-847, 850-855, 857, 859, 863, 865, 869-870, 872, 874, 876-877, 879-882, 887-888, 892-896, 899-900, 902, 921, 925-930, 937, 944-945, 947-950, 986-988, 994-996, 1011-1016, 1018, 1020-1032, 1034-1040, 1051-1054, 1057, 1060, 1071, 1093-1094, 1100, 1102, 1111-1112, 1116-1121, 1126-1133, 1135-1137, 1139-1141, 1143-1151, 1156-1160, 1196, 1208, 1210-1212, 1214-1219
793F CMD	RBT00111-00168, 172-173, 176-185, 194-214, 218, 222-225
793F XQ	SND00100-00116, 118-131

PARTS NEEDED

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Qty	Part Number	Description
2	8D3791	PIN
8	1567993	BOLT-HEX HEAD (After Failure Only - If Required)
1	3032504	JOINT GP-SLIP (After Failure Only - If Required)
2	4598467	PIN
1	5140301	TIE ROD AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 29% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Install the new tie rod according to SEHS0006, section "Procedure to Install the Rear Axle 514-0301 Tie Rod Stiffener".
In the event of failure, inspect the driveshaft for damage. Replace damaged components as needed.
Confirm that there is no resultant damage to the transmission or input transfer gears.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-10000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
10001-18000 hrs, 25-48 mo	33.0%	25.0%	0.0%	0.0%	50.0%	75.0%

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NOTE: This is a 4.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
In the event of a tie rod failure, the driveshaft may also need to be replaced. An additional 4 hours of labor can be claimed.

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