PRODUCT SUPPORT PROGRAM FOR REPLACING THE WALKWAYS FOR SCREEDS ON CERTAIN AP500F, AP555F, AP600F, AP655F, AP1000F, AND AP1055F ASPHALT PAVERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE WALKWAYS FOR SCREEDS ON CERTAIN AP500F, AP555F, AP600F, AP655F, AP1000F, AND AP1055F ASPHALT PAVERS

Usage:

TEBE7560-03

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24Apr2018

(Revised 01Apr2019)

U-244

A-180

D-216

O-221

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After Failure Only Parts stock action needed	PRODUCT SUPPORT PROGRAM FOR REPLACING THE WALKWAYS FOR SCREEDS ON CERTAIN AP500F, AP555F, AP600F, AP655F, AP1000F, AND AP1055F ASPHALT PAVERS
7750 7253		PS53742

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53742" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

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NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 24Apr2018 (Revised 30May2018) Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

30Apr2020

PROBLEM

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The existing screed walkways can bind or fail to meet customer expectations on the SE50 and SE60 Screeds on certain AP500F, AP555F, AP600F, AP655F, AP1000F, and AP1055F Asphalt Pavers. If the existing walkway fails it can cause customer frustration and unplanned downtime.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
AP500F	44900103, 115 50300105-00106
AP555F	AP500100, 105-106, 108, 110, 112-113, 116, 118-119, 125-126, 128, 133-134, 136, 138, 141, 143, 146-147, 149-151, 153, 155-156, 158, 161, 163, 165, 168, 177, 183-185, 187, 193, 195, 200-201, 205, 207, 213, 215, 218
AP600F	AP600102, 104, 108-109, 111-113, 120, 125-126, 128-129, 135, 160-161, 163-164, 175
AP655F	48000131 MH600100-00101, 105-110, 113-114, 120, 122, 127, 129, 132-137, 139-140, 142-143, 145-147, 149-153, 156, 159-160, 162, 166-168, 170-173, 175, 178, 182, 187, 189-190, 192-194, 196-197, 201, 204-205, 207-209, 211, 213, 215, 217-220, 224-227, 229, 233-234, 236-237, 241-242, 244, 246, 250-252, 254-260, 262-263, 265, 267, 269, 271-272, 274, 276-279, 281-283, 287-288, 291-292, 295-296, 298, 300-302, 304, 307, 309, 312-314, 316-318 ML600102

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*****Group 2*****
AP500F	44900100, 102, 104-107, 110-112, 114, 120-125, 129-131, 134, 136-139, 143-147 50300101-00104, 107
AP555F	5F500100-00111 AP500101, 111, 120, 159, 170 M4500100-00104 RBM00100
AP600F	AP600100-00101, 105-106, 114, 118, 132-134, 137, 139-141, 151, 157-158, 166-168, 177 LR600101, 103-110, 112, 114-115, 117, 121
AP655F	45200100-00101, 103 45300100, 104 47900106-00107 48000100, 102-107, 110-113, 117, 119, 125-128, 142 65500100 MH600102-00103, 111-112, 125, 144, 155, 177, 228 ML600106 P6500123-00126

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*****Group 3*****
AP1000F	AC400104-00105, 110, 119, 121, 125, 128-131, 135, 138, 141-143, 145-148, 150-152, 154-155, 160-163, 165-170, 172, 174-176, 180-187, 189, 191-192, 194, 196-197, 200, 203-205, 207, 209, 212, 214-222, 231-233, 235, 239-240, 242, 244, 248, 252-253, 255-256, 259, 261-264, 266, 268-269, 271, 277-279, 281, 283, 285-289, 291-292, 296, 299-300, 305, 310-315, 319-320, 323, 329-330, 333, 336, 341, 343, 346, 348-349, 351, 353, 355-356, 361-364, 369-370
AP1055F	TJ500107-00109, 114-116, 119, 122-127, 131-132, 134-135, 138, 140, 143, 146, 148-155, 158, 161, 163-166, 168-169, 173-180, 182, 187, 189-190, 194, 196, 199-201, 209, 211-212, 214-216, 219-222, 224, 227, 229-230, 233, 235, 237-241, 244-245, 247-248, 250-251, 253-257, 259-264, 268, 270-274, 278-282, 286-287, 289-290, 292-293, 295, 297, 300-301, 304, 306, 308-309, 311-312, 314-316, 321-322, 325, 327, 329, 331-332, 334-336, 338-340, 344, 346-350, 352-355, 357-358, 361, 365, 368-369, 372, 375, 377-378, 380-382, 388-389, 393, 397, 399-400, 403-405, 411-412, 415, 420-422, 424-427, 429, 431, 435-437, 443, 445-446, 448, 450, 455-461, 463, 465-467, 469, 471-474, 477-479, 481, 484-487, 490-493, 500-505, 508, 510-511, 513-517, 521-523, 526-527, 529-531, 533-540, 544, 547-554, 563, 566-569, 575, 578, 580, 584-588, 590, 592, 594, 596-598, 603-605, 608-611, 613-614, 624, 626-631, 633-634, 638, 640, 643, 645, 649-653, 658-659, 661-662, 666, 668-669, 673, 676-682, 686-689, 693, 696, 698-700, 702, 704-709, 711-712, 715-718, 721-722, 724-726, 728-730, 732-734, 736, 741, 743, 746, 803, 807, 811, 819, 839
AP655F	MH600131, 181 P6500127

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*****Group 4*****
AP1055F	RLM00100-00106 TJ500195, 367, 384, 694
AP655F	45300101 47900101-00105, 108-154, 157-160, 163, 167-168, 171-172, 174-176 48000101, 108-109, 114-116, 118, 120-122, 135-136, 139-141 AC600100, 102-104, 107-108, 111 MH600104, 126 ML600100-00101, 103-105, 107-117, 119-120 P6500101-00122

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*****Group 5*****
AP1000F	AC400100-00102, 106-107, 114-118, 139, 171, 179, 188, 199, 201-202, 208, 234, 265, 267, 270, 275, 293, 303-304, 338, 350, 358
AP1055F	TJ500100-00102, 104, 110, 112, 128, 137, 156, 167, 191-192, 197, 205-206, 210, 225, 228, 231-232, 234, 291, 294, 296, 299, 318, 326, 333, 373, 379, 391, 406-407, 432, 444, 449, 454, 468, 470, 507, 509, 520, 560, 572, 579, 591, 606, 615, 622, 625, 655, 657, 695, 727, 742, 748

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
4	4I0734	SETSCREW-SOCKET
2	5P8837	PIN-LOCK
6	7X0567	WASHER-HARD
2	7X2549	BOLT-HEX HEAD
2	7X2552	BOLT-HEX HEAD
2	8T4132	NUT-HEX
2	8T4140	BOLT-HEX HEAD
4	8T4223	WASHER-HARD
4	8T4224	WASHER-HARD
2	8T8549	LOCKNUT
4	9S5187	MOUNTING
4	9X2616	SCREW-BUTTON HD
4	9X8257	WASHER-HARD
4	0985747	NUT-HEX (THIN)
2	3445674	NUT-HEX
2	3841628	WASHER-HARD
2	4254127	PIN
1	4360156	ARM AS-SUPPORT
1	4360157	ARM AS-SUPPORT
2	4416208	BUMPER
2	4416210	BLOCK
2	4457865	WASHER
4	4763239	PIN
4	4763240	ROLLER
1	4973441	LINK
1	5517472	WALKWAY AS-MAIN
2	5517474	WALKWAY AS-EXT
12	5527034	ROLLER
2	5527228	PIN-CAM
2	5527252	PIN-CAM
1	5528519	BRACKET
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
4	4I0734	SETSCREW-SOCKET
2	5P8837	PIN-LOCK
6	7X0567	WASHER-HARD
2	7X2549	BOLT-HEX HEAD
2	7X2552	BOLT-HEX HEAD
2	8T4132	NUT-HEX
2	8T4140	BOLT-HEX HEAD
4	8T4223	WASHER-HARD
4	8T4224	WASHER-HARD
2	8T8549	LOCKNUT
4	9S5187	MOUNTING
4	9X2616	SCREW-BUTTON HD
4	9X8257	WASHER-HARD
4	0985747	NUT-HEX (THIN)
2	3445674	NUT-HEX
2	3841628	WASHER-HARD
2	4254127	PIN
1	4360156	ARM AS-SUPPORT
1	4360157	ARM AS-SUPPORT
2	4416208	BUMPER
2	4416210	BLOCK
2	4457865	WASHER
4	4763239	PIN
4	4763240	ROLLER
1	4973441	LINK
1	5517472	WALKWAY AS-MAIN
2	5517474	WALKWAY AS-EXT
12	5527034	ROLLER
2	5527228	PIN-CAM
2	5527252	PIN-CAM
1	5528519	BRACKET
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
4	4I0734	SETSCREW-SOCKET
2	5P8837	PIN-LOCK
6	7X0567	WASHER-HARD
2	7X2549	BOLT-HEX HEAD
2	7X2552	BOLT-HEX HEAD
2	8T4132	NUT-HEX
2	8T4140	BOLT-HEX HEAD
4	8T4223	WASHER-HARD
4	8T4224	WASHER-HARD
2	8T8549	LOCKNUT
4	9S5187	MOUNTING
4	9X2616	SCREW-BUTTON HD
4	9X8257	WASHER-HARD
4	0985747	NUT-HEX (THIN)
2	3445674	NUT-HEX
2	3841628	WASHER-HARD
2	4254127	PIN
1	4360156	ARM AS-SUPPORT
1	4360157	ARM AS-SUPPORT
2	4416208	BUMPER
2	4416210	BLOCK
2	4457865	WASHER
4	4763239	PIN
4	4763240	ROLLER
1	4973441	LINK
1	5517470	WALKWAY AS-MAIN
2	5517471	WALKWAY AS-EXT
12	5527034	ROLLER
2	5527228	PIN-CAM
2	5527252	PIN-CAM
1	5528519	BRACKET
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
4	4I0734	SETSCREW-SOCKET
4	5P4116	WASHER-HARD
2	6K8162	RING-RETAINING
4	7X2549	BOLT-HEX HEAD
2	7X2575	BOLT-HEX HEAD
2	8T4167	WASHER-HARD
8	8T4223	WASHER-HARD
4	8T4224	WASHER-HARD
4	8T4908	BOLT-HEX HEAD
2	8T8549	LOCKNUT
4	9X2616	SCREW-BUTTON HD
4	9X8257	WASHER-HARD
2	0686405	WASHER-HARD
4	0985747	NUT-HEX (THIN)
2	1904375	WASHER
2	3293356	NUT-HEX
2	3445674	NUT-HEX
2	3841628	WASHER-HARD
1	4392778	ARM AS-SUPPORT
1	4392779	ARM AS-SUPPORT
2	4416207	PIN
2	4416208	BUMPER
4	4416210	BLOCK
2	4416211	PAD
4	4763239	PIN
4	4763240	ROLLER
1	5438244	WALKWAY AS-MAIN
2	5438245	WALKWAY AS-EXT
12	5527034	ROLLER
2	5527228	PIN-CAM
1	5527251	LINK
2	5527252	PIN-CAM
1	5528519	BRACKET
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 5*****
4	4I0734	SETSCREW-SOCKET
4	5P4116	WASHER-HARD
2	6K8162	RING-RETAINING
4	7X2549	BOLT-HEX HEAD
2	7X2575	BOLT-HEX HEAD
2	8T4167	WASHER-HARD
8	8T4223	WASHER-HARD
4	8T4224	WASHER-HARD
4	8T4908	BOLT-HEX HEAD
2	8T8549	LOCKNUT
4	9X2616	SCREW-BUTTON HD
4	9X8257	WASHER-HARD
2	0686405	WASHER-HARD
4	0985747	NUT-HEX (THIN)
2	1904375	WASHER
2	3293356	NUT-HEX
2	3445674	NUT-HEX
2	3841628	WASHER-HARD
1	4392778	ARM AS-SUPPORT
1	4392779	ARM AS-SUPPORT
2	4416207	PIN
2	4416208	BUMPER
4	4416210	BLOCK
2	4416211	PAD
4	4763239	PIN
4	4763240	ROLLER
1	5438244	WALKWAY AS-MAIN
2	5438245	WALKWAY AS-EXT
12	5527034	ROLLER
2	5527228	PIN-CAM
1	5527251	LINK
2	5527252	PIN-CAM
1	5528519	BRACKET
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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****Parts Stock ****

Remove all 463-3972 and 484-7802 Walkway Assemblies from dealer parts stock.

****Affected Product****

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Note: Only Caterpillar screeds are covered by this service letter, and only certain screeds fall into the effected population. Before beginning this procedure, locate the serial number plate for the screed and verify that the screed serial number falls into one of the following ranges. If the screed serial number range, on one of the asphalt pavers, does not fall into one of the following ranges, no action is required. The service letter does not apply. No parts or labor should be charged.

If a tractor is not included in this service letter, and it has a screed that falls into the effected population, please send an email with the relevant information to the following email. Tractor_Screed_Reporting@cat.com

The affected screed populations are
Group 1 SE50 V SN: J9700100-J9700303
Group 2 SE50 VT SN: J6K00100-J6K00248 , B8600100-B8600106
Group 3 SE60 V SN: JJ300100-JJ300615
Group 4 SE60 VT XW SN: TLW00100-TLW00280 , E9900100-E9900110
Group 5 SE60 V XW SN: JS900100-JS900207

SIMSi records will be updated with this information, and future service letters and updates will include this update population.
Tractor Model
Tractor Serial Number
Screed Model
Screed Serial Number

Please note, this email address will not be monitored for any other purpose than to ensure updated tractor/screed populations. It can be used to update SE50 V SN J97, SE50 VT SN J6K or B86, SE60 V SN JJ3, SE60 V XW SN JS9, and SE60 VT XW SN TLW or E99.

Refer to rework procedure M0091243 for detailed instructions on the required update.

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SERVICE CLAIM ALLOWANCES

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****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

****Affected Product****

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-1000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
1001-2000 hrs, 13-24 mo	100.0%	50.0%	0.0%	0.0%	0.0%	50.0%
2001-4000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.5-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-1000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
1001-2000 hrs, 13-24 mo	100.0%	50.0%	0.0%	0.0%	0.0%	50.0%
2001-4000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.5-hour job for Group 2

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-1000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
1001-2000 hrs, 13-24 mo	100.0%	50.0%	0.0%	0.0%	0.0%	50.0%
2001-4000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.5-hour job for Group 3

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-1000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
1001-2000 hrs, 13-24 mo	100.0%	50.0%	0.0%	0.0%	0.0%	50.0%
2001-4000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.5-hour job for Group 4

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 5*****
0-1000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
1001-2000 hrs, 13-24 mo	100.0%	50.0%	0.0%	0.0%	0.0%	50.0%
2001-4000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%