PRODUCT SUPPORT PROGRAM FOR REPLACING THE AFTERCOOLER GROUP ON CERTAIN 797F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE AFTERCOOLER GROUP ON CERTAIN 797F OFF-HIGHWAY TRUCKS

Usage:

TEBE7568-01

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07May2018

(Revised 24May2018)

U-262

A-193

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE AFTERCOOLER GROUP ON CERTAIN 797F OFF-HIGHWAY TRUCKS
1063		PS53749

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53749" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 07May2018 Service Letter. Changes have been made to the Problem.

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TERMINATION DATE

31May2020

PROBLEM

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The 335-8820, 484-7590 or 513-9307 Aftercooler Groups may fail on certain 797F Off-Highway Trucks. If the aftercooler group fails it can/will result in system leaks in the ATAAC system.

AFFECTED PRODUCT

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Model	Identification Number
797F	LAJ00195-00196, 229, 231, 353, 355, 357, 359, 361, 363-364, 366, 376-377, 379, 386, 388, 392, 395, 398, 478, 537, 539, 544-553, 566-568, 572, 585-595, 597-598, 613-617, 620, 622-626, 649-653

PARTS NEEDED

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Qty	Part Number	Description
2	8N7257	MOUNT AS
2	5139307	AFTERCOOLER GP-A
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace both aftercooler cores. Refer to Disassembly and Assembly, KENR8384.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-12000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
12001-18000 hrs, 25-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 15.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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