PRODUCT SUPPORT PROGRAM FOR REPLACING THE DISPLAY ON CERTAIN 525D, 535D, 545D, 555D WHEEL SKIDDERS AND 2570D, 2670D WHEEL FELLER BUNCHERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE DISPLAY ON CERTAIN 525D, 535D, 545D, 555D WHEEL SKIDDERS AND 2570D, 2670D WHEEL FELLER BUNCHERS

Usage:

TEBE7601-02

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29May2018

(Revised 18Oct2018)

U-303

A-228

D-267

O-273

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After Failure Only Parts stock action needed	PRODUCT SUPPORT PROGRAM FOR REPLACING THE DISPLAY ON CERTAIN 525D, 535D, 545D, 555D WHEEL SKIDDERS AND 2570D, 2670D WHEEL FELLER BUNCHERS
1408 7301 7750		PS53765

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53765" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

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NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 29May2018 (Revised 31May2018) Service Letter. Changes have been made to the SMCS codes, Affected Product, and the Action Required - Affected Product.

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TERMINATION DATE

31May2020

PROBLEM

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The existing display can fail on certain 525D, 535D, 545D, 555D Wheel Skidders and 2570D, 2670D Wheel Feller Bunchers. If the existing display fails, it will go blank making it impossible to view.

AFFECTED PRODUCT

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Model	Identification Number
2570D	D2500100-00115
2670D	D2600200-00212
525D	2L500155-00179 GKP00466-00533
535D	3L500137-00148 MTP00380-00476
545D	4L500161-00194 KGP00251-00303
555D	5L500112-00129 PGY00151-00164
563D	D6300100-00158
573D	D7300200-00234

PARTS NEEDED

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Qty	Part Number	Description
1	4932424	DISPLAY GP-MON-A
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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****Parts Stock ****

Inspect all 493-2424 Displays in dealer parts stock inventory. Refer to Image 1 and check the label on the back of the display.
Any 493-2424 Display with a change level of -04 or below should be removed from dealer parts stock.
All 493-2424 Displays with a change level of -05 should be retained in dealer parts stock inventory and used.

****Affected Product****

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Replace the failed 493-2424 Display with a new 493-2424 Display. (Same part number.) The improved displays are 493-2424-05. Parts labeled 493-2424-04 or below should not be used. Check the label on the back of the new display to ensure that it is an improved part.

After installing the new display it will be necessary to install display software (538-1293 or the current display software found in SIS) on the display. This is completed by connecting the comm adapter directly to the display using an Ethernet cable. If messages are displayed indicating the display is used on another model machine, continuing through the flashing process will eliminate the error message.

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Image1

SERVICE CLAIM ALLOWANCES

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****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

****Affected Product****

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%