PRODUCT SUPPORT PROGRAM FOR REPLACING SUSPENSION LINK ASSEMBLY ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING SUSPENSION LINK ASSEMBLY ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS

Usage:

TEBE7588-00

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02Jul2018

E490
L100
N016
N020
R120
R12Z
T021
T030
T035
T037
T120
Z850

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After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING SUSPENSION LINK ASSEMBLY ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
7200 7213 7201 7230		PS53788

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53788" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Jul2020

PROBLEM

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The existing suspension link assembly can crack on certain 795F AC Off-Highway Trucks. If the existing suspension link assembly fails it can cause unplanned machine downtime and repairs.

AFFECTED PRODUCT

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Model	Identification Number
795F AC	ERM00153-00154, 157, 161-179, 182-184, 186, 188-192, 194-197, 199-208, 211-215, 218-220, 223-224, 228-238, 245-249, 251-264, 270-276, 285-287, 290-296
795F XQ	SNT00100-00105

PARTS NEEDED

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Qty	Part Number	Description
1	5140298	LINK AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If a crack is found on the existing suspension link assembly, replace the suspension link assembly with 514-0298 Link Assembly per Disassembly and Assembly KENR8727.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-10000 hrs, 0-20 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
10001-20000 hrs, 21-40 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 18.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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