PRODUCT SUPPORT PROGRAM FOR INSTALLING A RETAINER OVER THE 375-7197 RETAINING CLIP ON CERTAIN 745C ARTICULATED TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING A RETAINER OVER THE 375-7197 RETAINING CLIP ON CERTAIN 745C ARTICULATED TRUCKS

Usage:

TEBE7548-02

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11Apr2018

(Revised 22May2018)

K030

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR INSTALLING A RETAINER OVER THE 3757197/">375-7197 RETAINING CLIP ON CERTAIN 745C ARTICULATED TRUCKS
3256 3258		PS90869

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90869" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 11Apr2018 (Revised 18Apr2018) Service Letter. Changes have been made to the Service Claim Allowances.

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TERMINATION DATE

30Apr2020

PROBLEM

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The existing 3757197/">375-7197 Retainer Clip in the differential can wear and fail on certain 745C Articulated Trucks. If the existing Retainer Clip fails it can allow contact between components and result in contamination and other failures.

AFFECTED PRODUCT

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Model	Identification Number
745C	LFK00743-00744, 882, 902, 909, 911-912, 1013-1014, 1028, 1048, 1050

PARTS NEEDED

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Qty	Part Number	Description
1	1J2176	SEAL-O RING
1	5H2767	SEAL-O RING
1	5H3252	SEAL-O RING
1	7M8485	SEAL-O-RING-STOR
1	9H5548	SEAL-O RING
1	9X3975	SEAL-RING
1	3757197	RING-RETAINING
1	5249010	RETAINER
1	OIL	Bulk Cat TDTO - 65 L (as required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Follow agreed process as per previous repairs.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-8000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 20.0-hour job
NOTE: As agreed a loaner machine can be utilised during each repair. Maximum time per repair is 18 Hours at ZAR735/hour, which equates to $934.00 per repair.

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