PRODUCT SUPPORT PROGRAM FOR INSPECTING THE 192-5692 STEERING ARM ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSPECTING THE 192-5692 STEERING ARM ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS

Usage:

TEBE7537-00

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15May2018

U-278

A-205

D-243

O-248

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Before/After	PRODUCT SUPPORT PROGRAM FOR INSPECTING THE 192-5692 STEERING ARM ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS
7200 4016 4251 4006		PS45879

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45879" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Nov2018

PROBLEM

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The 192-5692 Steering Arm can crack on certain 797, 797B, and 797F Off-Highway Trucks. If the existing steering arm fails it can cause unplanned downtime.

AFFECTED PRODUCT

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Model	Identification Number
797	5YW00193-00196, 199, 202-203, 206-207, 210-212, 219-220, 223-239, 241-243, 246, 251-253, 256-259, 261, 266-268, 270-277
797B	JSM00124-00126, 129, 132-134, 137-138, 143, 150, 165-190, 195-205, 213-215, 218, 229-235, 239-243, 245-255, 257-260, 262-264, 268-275, 280-295, 297, 299-301, 304-307, 309-310, 318-319, 333-337, 354-363, 366-368, 383-385, 390-392, 396-397, 403, 410-411, 414, 416-417, 419-421, 423, 425, 427-429, 431, 433, 440-445, 447-448, 452, 454-455, 458-460, 463-471, 473-475
797F	LAJ00141, 145-188, 190-199, 204-226, 229-250, 256-261, 263, 265, 270-275, 277-282, 284, 286, 288-291, 294, 297-302, 304-307, 309-310, 315, 323-326, 329-340, 342, 345-349, 352-364, 366-371, 374-444, 447-457, 462-463, 467, 469-475, 478-482, 484-490, 495-506, 513-522, 526-553, 562-568, 572, 585-595, 597-633, 637-638, 640-641, 644-654
797F XQ	WSP00100-00129

PARTS NEEDED

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No parts needed for this program

ACTION REQUIRED

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The steering arm should be inspected using a mag particle inspection (wet or dry). Details on how to inspect the arm can be located in M0092961. If the results of the inspection do not meet the reusability as defined in M0092961, the steering arm should be replaced.

To claim this program, the SIMSi entry must include:
-NUMERALKOD of the both steering arms and location on machine (Left or Right)
-Pictures of any cracks found during the inspection
-Measurements of any cracks found during the inspection

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-120000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 3.0-hour job
NOTE: If the inspection is performed by an outside supplier include the outside expenses at cost instead of claiming the labor. Attach a copy of all invoices for outside expenses to the SIMSi entry. If the inspection is being performed by a third party, $300 USD may be claimed per inspection. Both steering arms should be inspected. Inspection should be performed by a Level 1 or higher certified technician. NOTE: To claim this program, the SIMSi entry must include: -NUMERALKOD of the both steering arms and location on machine (Left or Right) -Pictures of any cracks found during the inspection -Measurements of any cracks found during the inspection

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