PRODUCT SUPPORT PROGRAM FOR REPLACING THE 5296497 BRAKE HOSE BRACKET ON CERTAIN 745 ARTICULATED TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 5296497 BRAKE HOSE BRACKET ON CERTAIN 745 ARTICULATED TRUCKS

Usage:

TEBE7554-00

Show/hide table

16Apr2018

U-227

A-166

D-199

O-203

Show/hide table

Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACING THE 5296497 BRAKE HOSE BRACKET ON CERTAIN 745 ARTICULATED TRUCKS
4257		PS45851

Show/hide table

NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45851" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table

TERMINATION DATE

30Apr2020

PROBLEM

Show/hide table

The existing 5296497 Bracket needs to be replaced on certain 745 Articulated Trucks. The existing bracket installed at the factory was not formed correctly. This can create a foul situation.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
745	3F600347-00369, 390, 396 3T600269-00310, 314-315, 323, 332-333, 336

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
1	5296497	BRACKET
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Refer to the attached Rework Procedure.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-2000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

Show/hide table

NOTE: This is a 1.0-hour job

Show/hide table

PARTS DISPOSITION

Show/hide table

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Show/hide table

1. Replace existing 5296497 Bracket installed at the factory with a new 5296497 Bracket from the parts system. Use the existing hardware.

2. Raise cab - Refer to Operation and Maintenance Manual
745 Articulated Truck Media Number M0069236
Operation Section, Machine Operation, Cab Tilt.

3.Bracket is located beneath cab at right side of machine. Refer to Image 1.1.1.