PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS

Usage:

TEBE7530-01

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04Apr2018

(Revised 05Apr2019)

L030

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS
7606 7610 7620		PS90866

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90866" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 04Apr2018 Service Letter. A change has been made to the Termination Date.

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TERMINATION DATE

30Apr2020

PROBLEM

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Excessive bit-flips in memory creates unrecoverable memory page corruption and forces Operating System to constrain memory into a protective read-only state (will not be able to connect to CAT ET) or corrupt memory such that it forces a memory wipe (ECM will appear as blank box in CAT ET Winflash application).

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
320D	KGF01263
325D	GPB00243
330C L	JNK00212
336F L	NBS00246
349E L	KFX00190
771D	6YS00153 BCA00193, 263, 400
772	RLB00885, 892, 76001
775E	BEC00249, 376, 76008

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*****Group 2*****
308E 2CR	FJX02534-02535, 2686, 4360, 4589, 5775
311FL	LZF00307
312D LC	SKA00164
313F LGC	GJD00204
314E LCR	DKD00377
319D LN	DAY00212

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	4590786	PLE601 Network Manager ECM (If needed)
1	5498396	2017B PL641 Cellular Radio Software (If needed)
1	5526072	2017B PLE601 Network Manager Software Construction
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	4590786	PLE601 Network Manager ECM (If needed)
1	5498396	2017B PL641 Cellular Radio Software (If needed)
1	5526072	2017B PLE601 Network Manager Software Construction
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.3-hour job for Group 1
An additional 0.7 hours is allowed if need to replace PLE601 Network Manager ECM as per Rework Procedure.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.3-hour job for Group 2
An additional 0.7 hours is allowed if need to replace PLE601 Network Manager ECM as per Rework Procedure.

PARTS DISPOSITION

Hold the failed PLE601 for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.

Rework Procedure

Before going to the Customer Site:

1. Download the following flash files to your pc for updating the PLE601 Network Manager and PL641 radio.
.

Image1.1.1

At the Machine:

2. Connect to the PLE601 following the instructions from REHS8850, section "Flashing the PLE601 Network Manager". If no Network Manager is detected, check all wiring and connections and try again. If the Network Manager continues to not be detected, replace with a new PLE601 Network Manager as per the ?Network Manager Replacement? section of REHS8850. This will be an "After Failure". Ensure failed PLE601 is retained. Refer to the Parts Disposition.

3. If the Network Manager did not need to be replaced:
A. Download a Cat Electronic Technician (Cat ET) Product Status Report.
B. Use the ECM replacement functionality in Cat ET and save the file locally.
C. Download all VIMS data, using VIMSpc (if applicable).
D. Navigate to the Service Dashboard and note any standard/customer configuration files, and any custom settings (ECM Exclusions, Modbus configurations, etc.).

4. Flash only the PLE601 with the part number as seen in Image 1.1.1 (or later if available). If flash completes in less than 35 minutes, proceed to step 5. If during the flash, flash time exceeds 35 minutes, cycle power from asset using master disconnect. If no disconnect is present, remove 70-pin connector for 10 seconds before replacing. Attempt flash again - if flash continues to take longer than 35 minutes, replace the Network Manager as per the ?Network Manager Replacement? section of REHS8850 and attempt to flash again. This will be an "After Failure". Ensure failed PLE601 is retained. Refer to the Parts Disposition.

5. Update any configuration files & settings (from step 3) if necessary.

6. If relevant, update PL641 radio with part number as seen in Image 1.1.1 (or later if available).