PRODUCT SUPPORT PROGRAM FOR REPLACING A 192-5692 STEERING ARM ON CERTAIN 797, 797B, AND 797F OFF HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING A 192-5692 STEERING ARM ON CERTAIN 797, 797B, AND 797F OFF HIGHWAY TRUCKS

Usage:

TEBE7536-01

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16May2018

(Revised 25Feb2019)

U-280

A-207

D-245

O-250

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING A 192-5692 STEERING ARM ON CERTAIN 797, 797B, AND 797F OFF HIGHWAY TRUCKS
7200 4305 4328		PS53755

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53755" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 16May2018 Service Letter. Changes have been made to the Affected Product and Parts Needed.

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TERMINATION DATE

31May2020

PROBLEM

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An existing 192-5692 Steering Arm can crack on certain 797, 797B, and 797F Off-Highway Trucks. If a 192-5692 Steering Arm fails to meet the reusability guidelines as outlined in M0092961 it can cause unplanned downtime for replacement.

AFFECTED PRODUCT

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Model	Identification Number
797	5YW00193-00277
797B	JSM00123-00488
797F	LAJ00141-00658 LTZ00140-00147
797F XQ	WSP00100-00129

PARTS NEEDED

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Qty	Part Number	Description
1	5605125	ARM-STEERING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If the steering arm does not meet the reusability guidelines as outlined in M0092961, the arm should be replaced.

To claim this program, the SIMSi entry requires:
-Location of the steering arm being removed (Left or Right)
-NUMERALKOD from the removed steering arm
-NUMERALKOD from the new steering arm
-Pictures of any cracks found during the inspection
-Measurements of any cracks found during the inspection

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-20000 hrs, 0-40 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
20001-40000 hrs, 41-80 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 12.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
NOTE: If part hours are unknown, the NUMERALKOD can be used to determine the part age. Parts that were manufactured within 45 months of the failure date should follow the first line of the allowance table. Parts that were manufactured more than 45 months ago but within 85 months of the failure date should follow the second row of the allowance table Note: To claim this program, the SIMSi entry requires: -Location of the steering arm being removed (Left or Right) -NUMERALKOD from the removed steering arm -NUMERALKOD from the new steering arm -Pictures of any cracks found during the inspection -Measurements of any cracks found during the inspection NOTE: This program may be applied more than once.