PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE TILT PIN RETAINING BOLT ON CERTAIN 538, 548, 558, AND 568 EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE TILT PIN RETAINING BOLT ON CERTAIN 538, 548, 558, AND 568 EXCAVATORS

Usage:

TEBE8709-01

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11Feb2019

(Revised 28Feb2019)

U-49

D-43

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Safety	PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE TILT PIN RETAINING BOLT ON CERTAIN 538, 548, 558, AND 568 EXCAVATORS
7260		PI11201

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI11201" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI11201" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:	This Revised Service Letter replaces the 11Feb2019 Service Letter. Changes have been made to the Parts Needed.

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PROBLEM

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The existing cab tilt pin retaining bolts require retightening on certain 538, 548, 558, and 568 Excavators. The existing bolt may have been tightened incorrectly during assembly. The bolt may loosen and fall out, resulting in the tilt pin falling out. The tilt pin falling out may, in conjunction with other factors or circumstances, result in a risk of personal injury or death.

AFFECTED PRODUCT

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Model	Identification Number
538 GF	GMY00100-00103 HBS00135-00207, 209-210
538 LL	JEY00128-00238 KBJ00200
548 GF	SFZ00101, 105-129
548 LL	WRA00200, 202-210, 212-215, 217-218, 222-223, 225-227, 230-232
558 GF	F5G00125-00141
558 LL	F5L00200, 202-204, 210, 212-214, 218-219, 222, 226, 229, 231-233, 236-237, 243, 246-249 LRT00250-00264, 275
568 GF	GF800225-00236
568 LL	L6800251-00252, 257-264, 267-268, 273-276, 280, 282-283, 286, 289-291, 294-295, 298, 301-302, 304-305

PARTS NEEDED

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Qty	Part Number	Description
2	8T4223	WASHER-HARD
2	8T4956	BOLT-HEX HEAD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Inspect the tilt pin retaining bolts.

- If the tilt pin retaining bolt are found in place, retighten the bolts to a specified torque of 100 N.m.

- If the bolts are missing, install a new bolt and washer and tighten to a specified torque of 100 N.m.

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Image1

OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada
Australia
New Zealand

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 0.5-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE TILT PIN RETAINING BOLT

MODELS INVOLVED - CERTAIN 538, 548, 558, AND 568 EXCAVATORS

Dear Cat Product Owner:

The existing cab tilt pin retaining bolts require retightening on the products listed below. The existing bolt may have been tightened incorrectly during assembly. The bolt may loosen and fall out, resulting in the tilt pin falling out. The tilt pin falling out may, in conjunction with other factors or circumstances, result in a risk of personal injury or death. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.

You may now search for open Safety Service Letters by entering your product serial number(s). Visit the CAT.COM/SAFETY website and click on SUPPORT, then SAFETY SERVICES for more information. Please refer the dealer to their Service Letter dated 11Feb2019 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed for your safety and satisfaction.

Caterpillar Inc.

Identification #(s)

Attached to 11Feb2019 Service Letter