PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE CYLINDER BLOCK ON CERTAIN 777D OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE CYLINDER BLOCK ON CERTAIN 777D OFF-HIGHWAY TRUCKS

Usage:

TEBE8583-01

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18Dec2018

(Revised 19Mar2019)

V27E

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Containment - After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE CYLINDER BLOCK ON CERTAIN 777D OFF-HIGHWAY TRUCKS
1000 1201 1221 1217		PS61404

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:

When reporting the repair, use "PS61404" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 18Dec2018 Service Letter. Changes have been made to the Service Claim Allowances.

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TERMINATION DATE

31Dec2020

PROBLEM

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The existing engine cylinder block can receive cracks or fretting on certain 777D Off-Highway Trucks. If the existing block has cracks or fretting that do not allow further reuse, the block must be replaced.

AFFECTED PRODUCT

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Model	Identification Number
777D	FKR00727-00736, 1093-1094, 1144-1145, 1229, 1530-1532, 1663-1667, 76002

PARTS NEEDED

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Qty	Part Number	Description
1	3533969	BLOCK GP-CYL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 6% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Follow Reuse and Salvage Guide for 3500 Engine Cylinder Blocks, SEBF8255, in order to find cracks and determine if the block is reusable. If crack and/or fretting does not allow reuse according to the SEBF8255 - replace engine block.
To replace the block, use Disassembly and Assembly Guide for 3500 and 3500B High Displacement Engines for Caterpillar Built Machines, SENR1126.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-20000 hrs, 0-18 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
20001-30000 hrs, 19-60 mo	67.0%	75.0%	0.0%	0.0%	25.0%	25.0%
30001-40000 hrs, 61-80 mo	47.0%	50.0%	0.0%	0.0%	40.0%	50.0%
40001-50000 hrs, 81-100 mo	33.0%	25.0%	0.0%	0.0%	50.0%	75.0%
50001-60000 hrs, 101-120 mo	13.0%	0.0%	0.0%	0.0%	65.0%	100.0%

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NOTE: This is a 200.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
Hours in the allowance table are the engine hours, and not the truck hours.

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