PRODUCT SUPPORT PROGRAM FOR REPLACING THE NUMBER 3 CLUTCH DISCS AND PLATES ON CERTAIN 777F AND 777G OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE NUMBER 3 CLUTCH DISCS AND PLATES ON CERTAIN 777F AND 777G OFF-HIGHWAY TRUCKS

Usage:

TEBE2906-01

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09Apr2015

(Revised 15Sep2015)

E070
H070
H072
N01H
N020

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE NUMBER 3 CLUTCH DISCS AND PLATES ON CERTAIN 777F AND 777G OFF-HIGHWAY TRUCKS
3160		PS90470

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90470" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 09Apr2015 Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

30Apr2017

PROBLEM

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The existing clutch discs can break on certain 777F and 777G Off-Highway Trucks. If the existing discs fail it can result in a loss of drive.

AFFECTED PRODUCT

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Model	Identification Number
777F	JRP00703, 831, 834, 2116-2117, 2663, 2665, 2667, 2674, 2725, 2727, 2729, 2731, 2736, 2738, 2740, 2759, 3303, 3305, 3313
777G	RDR00105, 143, 146, 154-156, 177-178, 212, 243

PARTS NEEDED

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Qty	Part Number	Description
3	3S2708	PIN-SPRING
1	3T9413	GEAR-SUN
3	3T9418	GEAR-PLANET
2	3914047	PLATE-CLUTCH
1	4417010	KIT-DT GASKET
3	4430663	DISC-FRICTION
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Repair the transmission using the new parts as listed. Refer to Disassembly and Assembly Manual RENR8304 (777F) or KENR9931 (777G) as needed.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-7000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
7001-14000 hrs, 37-72 mo	100.0%	50.0%	0.0%	0.0%	0.0%	50.0%

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NOTE: This is a 46.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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