PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS

Usage:

TEBE2898-00

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30Mar2015

B270
B272
B27A
B291
B350
B370
B420
D120
D470
E459
N050

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS
7606		PS90467

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90467" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Sep2015

PROBLEM

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The 2G networks are getting replaced with 3G/4G networks. The current cellular product link devices will need to be replaced with the new product link devices.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
140H	APM03331
980H	JMS03094
AP-1055D	FAC00483, 718, 721, 752
CS56	C5S01502
D6K XL	FBH02176

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*****Group 2*****
930K	RHN00720, 3976
938K	SWL01266, 2783
D5K 2 LGP	KYY00458

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*****Group 3*****
140M 2	M9D01828
329E L	ZCD00251
330D MH FCR	LEM00195
336E L	BZY01487, 1491, 1544
725	B1L03144
730	B1M03864
730C	TFF00309, 318
740B	T4R00633, 1640, 1932, 1934
836H	BXD00655
980H	JMS00488, 1674, 5227
988G	BNH01286, 1529
988H	BXY00812, 1449, 1467
AP-655C	AYP00240
AP1055E	TJF00427-00428
D6N XL	PER00385
D8T	FCT01407
D9T	RJS00890

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*****Group 4*****
279D	GTL00899
311D LRR	PNJ00272
420F ST	SKR05018
930K	RHN01295
TL642C	THG00488

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	4663328	PL641 Radio Software
1	4674161	PL641 Radio Kit
1	SOFTWARE1	Engine Software (If Needed)
1	SOFTWARE2	Transmission Software (If Needed)
1	SOFTWARE3	Machine Software (If Needed)
1	SOFTWARE4	Implement Software (If Needed)
1	SOFTWARE5	Monitor Software (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 31% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	4656921	PL601 Network Manager Software
1	4663328	PL641 Radio Software
1	4674161	PL641 Radio Kit
1	4674163	PL601 Network Manager Kit
1	SOFTWARE1	Engine Software (If Needed)
1	SOFTWARE2	Transmission Software (If Needed)
1	SOFTWARE3	Machine Software (If Needed)
1	SOFTWARE4	Implement Software (If Needed)
1	SOFTWARE5	Monitor Software (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 31% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	4656921	PL601 Network Manager Software
1	4663328	PL641 Radio Software
1	4674161	PL641 Radio Kit
1	4674163	PL601 Network Manager Kit
1	SOFTWARE1	Engine Software (If Needed)
1	SOFTWARE2	Transmission Software (If Needed)
1	SOFTWARE3	Machine Software (If Needed)
1	SOFTWARE4	Implement Software (If Needed)
1	SOFTWARE5	Monitor Software (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 31% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	4663328	PL641 Radio Software
1	4674161	PL641 Radio Kit
1	SOFTWARE1	Engine Software (If Needed)
1	SOFTWARE2	Transmission Software (If Needed)
1	SOFTWARE3	Machine Software (If Needed)
1	SOFTWARE4	Implement Software (If Needed)
1	SOFTWARE5	Monitor Software (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 31% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the cellular device (PL421 or PL522) with a new telematics device (PL641 or PLE641).

Caterpillar Electronic Technician (ET) 2014C and VIMSpc 2011A or newer should be used to perform any software updates.

Note: create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-190000 hrs, 0-480 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 4.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-180000 hrs, 0-480 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 6.0-hour job for Group 2

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-180000 hrs, 0-480 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 6.0-hour job for Group 3

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-180000 hrs, 0-480 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 4.0-hour job for Group 4

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Before going to the Customer Site:

1. If you are replacing a PL522, review REHS8850 for all the tools required to perform the 2G-3G upgrade from a legacy Product Link to a PLE641. If you are replacing a PL421, review REHS9111.

Note: A ethernet service cable is required to flash the telematics device and radio.

2. Research the machine prefix in SIS and take a look at all associated service magazines and service letters that have been published.

3. Search the machine serial number in SIS and download all of the firmware files.

Note: As of 2014, Flash Files are no longer downloaded individually and are downloaded as a package.

At the machine:

1. Perform installation instructions REHS8850 when replacing a PL522 with a PLE641. Perform installation instructions REHS9111 when replacing a PL421 with a PL641. Make sure to follow the entire process until the device performs a successful communication check.

2. If the device is not communicating, refer to UENR5823 to troubleshoot a PLE641, and refer to UENR5824 to troubleshoot a PL641.

3. After the installation is complete, connect up to the machine using Cat ET, and take a Product Status Report (PSR).

4. After the PSR is finished, save an ECM replacement file for every single ECM. Go to Service -> Copy Configuration -> ECM replacement. Select Load from ECM for each ECM, and save each configuration to a secure location.

5. After all of the ECM replacement files have been saved, apply the flash file package through Winflash.

Note: As of 2014, flash files are no longer flashed individually per ECM, and are flashed as a package. Load the new FL3, and follow the screens to find which ECM to update.

6. Once the flash process is completed, reprogram the ECMs with the previously saved ECM replacement files. Go back to Service -> Copy Configuration -> ECM Replacement, and load each ECM replacement file separately. Then select the Program ECM option at the bottom left and apply the configuration to the correct ECM.

7. Once the installation is completed, contact your local PL administrator to deactivate the current legacy device by canceling the subscription from the VisionLink store and expiring the asset history.

Note: The PL administrator needs to log onto the the Trimble VisionLink Store, Select Asset Base tab -> Cancel Services tab-> fill in Asset Serial No -> Check select all-> Cancel Services. Once the subscription is canceled, the asset history must also be expired. Select Asset Base tab -> Asset base -> Select device -> Expire. It is critical that the subscription is canceled and the machine history is expired.

For additional information please visit www.dealer.cat.com/pl

8. Wait one hour after the subscription is canceled and machine history is canceled. The PL Administrator must subscribe their new Telematics device. Log into PL Web and validate the equipment serial number and ownership in the Equipment Data System. In PL Web, select Control Center -> Services tab. Locate the equipment by the machine Serial Number. Confirm the customer, equipment data, and desired subscription level. Additional information and training can be located at www.dealer.cat.com/pl

Note: The wait time may vary during different times of the day.