PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 20R3441 CYLINDER BLOCKS FROM DEALER PARTS STOCK
Usage:
TEBE2937-00
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| 21Apr2015 |
U-192
A-130
D-147
O-149
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| Parts stock action only | PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 20R3441 CYLINDER BLOCKS FROM DEALER PARTS STOCK |
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| 7750 | PI70560 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Jul2015 |
PROBLEM
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| The existing water ferrule passages can leak on certain 20R3441 Cylinder Blocks (3512 Cylinder Blocks). |
ACTION REQUIRED
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| Inspect all 20R3441 Cylinder Blocks in dealer parts stock. Remove the cylinder block if it is marked with a serial number below. Refer to the Parts Disposition, if a cylinder block is removed from dealer parts stock. 67B17 95B41 35B15 66B13 35B25 66B15 85B36 |
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SERVICE CLAIM ALLOWANCES
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| Submit one claim for all parts removed from dealer parts stock. Include the serial number(s) of the cylinder block(s). |
PARTS DISPOSITION
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| NACD: Hold all 20R3441 Cylinder Blocks for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. EAME, LACD, and APD: Hold all 20R3441 Cylinder Blocks for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling. |
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