PRODUCT SUPPORT PROGRAM FOR REPLACING CHAIN GROUP ON CERTAIN 14M MOTORGRADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING CHAIN GROUP ON CERTAIN 14M MOTORGRADERS

Usage:

TEBE2887-00

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07Apr2015

O-125

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Before/After Parts stock action needed	PRODUCT SUPPORT PROGRAM FOR REPLACING CHAIN GROUP ON CERTAIN 14M MOTORGRADERS
4063 3261 7750		PS44691

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44691" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

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NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Apr2017

PROBLEM

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The existing Chain Group can can fail at low hours on certain 14M Motorgraders. If the existing Chain Group fails, it can lead to damage of other components including the sprockets.

AFFECTED PRODUCT

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Model	Identification Number
14M	R9J01347-01348, 1350, 1352, 1354-1361, 1366, 1370, 1372, 1374, 1377, 1380-1393, 1395, 1397, 1401-1402, 1404, 1406, 1409-1410, 1416, 1483, 1485, 1506-1507, 1511-1516

PARTS NEEDED

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Qty	Part Number	Description
4	2G9793	GASKET
100	2P9869	OIL (BULK)
4	6G1670	CHAIN GP
2	7X1548	SEAL-O RING (After Failure Only)
1	9L5650	SEAL-O-RING (After Failure Only)
12	1036169	BOLT-HEX HEAD (After Failure Only)
2	2528678	SPROCKET (After Failure Only)
2	2571985	SPROCKET (After Failure Only)
8	2669727	GASKET
3	2706941	RETAINER (After Failure Only)
13	2706942	SHIM (After Failure Only)
7	2706943	SHIM (After Failure Only)
10	2706944	SHIM (After Failure Only)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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****Parts Stock ****

Remove all 6G-1670 Chain Groups that have the following date codes on the master link: 9/14, 10/14, 11/14, or 12/14. Please see the attached image for date code location.

Image1

****Affected Product****

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The Before Fix will consist of inspecting the tandem chain group and determine if the chain is within the suspect date code. The suspect date codes are 9/14, 10/14, 11/14, and 12/14. If the chain is outside of these date codes, no further action is required. If a chain is found within the suspect date code range, replace the chain per RENR8639. If there is a chain failure, replace the chain and other necessary components per RENR8639. To inspect the tandem chain group for date codes, follow the instructions below.

1. Block the front wheels, install the articulation lock pin, and put the rear of the machine on stands or otherwise lift the rear tires off the ground so that the wheels can be rotated by hand (be sure to block the tandem front and rear)
2. Put the machine in neutral, disengage the differential lock, and disengage the park brake (parking brake can only be released with machine running or if an external hydraulic pressure source is utilized to disengage the parking brake). If machine is equipped with fenders, the fenders and tires must be removed in order to inspect chains.
3. Remove a bolt from each of the tandem side plate chain access covers, loosen the other, and rotate the plates out of the way
4. Rotate wheels until masterlink is visible
5. Rotate wheels 1 link ahead of or behind of masterlink and look for date code as shown below
6. Replace any chains with a 9/14, 10/14, 11/14 or 12/14 date code

Note: When re-installing the tandem cover plates, apply Loctite 271 Red or equivalent to bolt threads in order to prevent oil seepage through the threads.

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Image1

SERVICE CLAIM ALLOWANCES

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****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

****Affected Product****

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-1000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 12.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
If a machine is equipped with rear fenders, an additional 3 hours of labor are allowed to remove the tires and rear fenders for inspection. If the tandem chains require replacement, an additional 8 hours of labor are allowed. The maximum number of hours allowed for this service letter are 23 hours.

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