PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE BOOM ON CERTAIN MH3049 MATERIAL HANDLERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE BOOM ON CERTAIN MH3049 MATERIAL HANDLERS

Usage:

TEBE2913-00

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07Apr2015

U-152

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE BOOM ON CERTAIN MH3049 MATERIAL HANDLERS
6501		PI32471

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32471" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32471" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31Oct2015	30Apr2016

PROBLEM

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The boom needs to be inspected on certain MH3049 Material Handlers. The existing boom may develop cracks near or on the welds where the side plate is welded to the bottom plate.

AFFECTED PRODUCT

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Model	Identification Number
MH3049	HPB00201, 203-205, 207-208, 210, 212, 215-219, 222, 224, 226

PARTS NEEDED

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No parts needed for this program

ACTION REQUIRED

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Park the machine on a level surface and lower all implements to the ground. Before completing the inspection, review the safety section in the Operation and Maintenance Manual for the machine.

Clean away any grease or debris from indicated area on the boom. Visually inspect both side plates, both doubler plates, the bottom plate, and all welds for any cracks. Focus on areas within 12 inches of the end of welds as shown.

If any cracks are found, please take pictures and work through your Dealer TC to submit a DSN service request with the pictures attached for additional service technical support at Caterpillar.

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Image1

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE BOOM

MODELS INVOLVED - CERTAIN MH3049 MATERIAL HANDLERS

Dear Cat Product Owner:

The boom needs to be inspected on the products listed below. The existing Boom may develop cracks at the weld root. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 07Apr2015 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 07Apr2015 Service Letter