PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING MACHINE FLEX LABELS ON CERTAIN 553C/2470C WHEEL FELLER BUNCHERS, AND 564/574/584 FORWARDERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING MACHINE FLEX LABELS ON CERTAIN 553C/2470C WHEEL FELLER BUNCHERS, AND 564/574/584 FORWARDERS

Usage:

TEBE2924-01

Show/hide table

27Apr2015

(Revised 03Sep2015)

U-196

Show/hide table

Priority	PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING MACHINE FLEX LABELS ON CERTAIN 553C/2470C WHEEL FELLER BUNCHERS, AND 564/574/584 FORWARDERS
7405 7557 7301		PI32479

Show/hide table

NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32479" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32479" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 27Apr2015 Service Letter. Changes have been made to the Problem, Parts Needed, and Rework Procedure to update the label ordering process and provide the correct part number to order.

Show/hide table

COMPLETION DATE	TERMINATION DATE
31Oct2015	30Apr2016

PROBLEM

Show/hide table

The machine flex label is required to be installed on certain 553C/2470C Wheel Feller Bunchers, and 564/574/584 Forwarders. The machine flex label was omitted during assembly.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
2470C	W2M00301-00305
553C	PGR00250, 252, 254-277
564	56410586-10589
574	57410584
584	PBK00275-00276

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
1	3708164	CERTIFICATION AR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Refer to the attached Rework Procedure.

Show/hide table

OWNER NOTIFICATION

Show/hide table

Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

Show/hide table

Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

Show/hide table

NOTE: This is a 1.0-hour job

Show/hide table

PARTS DISPOSITION

Show/hide table

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

Show/hide table

EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING MACHINE FLEX LABELS

MODELS INVOLVED - CERTAIN 553C/2470C WHEEL FELLER BUNCHERS, AND 564/574/584 FORWARDERS

Dear Cat Product Owner:

The machine flex label needs to be installed on the products listed below. The machine flex label was omitted during assembly. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 27Apr2015 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 27Apr2015 Service Letter

Rework Procedure

Show/hide table

Machine Flex Label Ordering Process:

To obtain a 370-8164 Machine Flex Label, send an e-mail to Faulkner_William_C@cat.com with the following information:

- Machine Model
- Machine Serial Number
- Engine Serial Number
- Dealer Name
- Dealer Contact Name
- Dealer Contact Phone Number
- Ship to Address

For 553C/2470C Wheel Feller Buncher Machines:

1. Install the new 370-8164 Machine Flex Label. Refer to Image1.2.1.