PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
Usage:
TEBE6710-36
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| 22Sep2017 |
| (Revised 22Apr2019) |
O-405
U-569
A-341
D-478
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| Containment - Before/After | PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS |
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| 7606 7610 | PS90746 |
|
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim. |
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| NOTE: | When reporting the repair, use "PS90746" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This revised Service Letter replaces the 22Sep2017 (Revised 19Mar2019) Service Letter. Changes have been made to the Termination Date, and Affected Product. |
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TERMINATION DATE |
| 31Dec2019 |
PROBLEM
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| Incentive program to install Product Link PL542 or PL240B cellular radio systems on certain Caterpillar products that are not currently connected. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 120K | JAP00471, 474, 573, 791, 799, 915, 928, 930, 1382, 3648 SZN01518, 1538, 1758, 1861, 1863, 1870, 1884, 1890, 1909, 1931, 1991 |
| 120M | B9C01191 |
| 12K | SZP00503 |
| 140K | JPA00218 SZL00283, 2259 |
| 140M | B9D01281, 1750 |
| 143H | APN00946 |
| 160K | SZM00228 |
| 160M | B9E00841 |
| 320D | A6F01026, 1059, 1578, 2023, 2146, 2229, 2284, 2286 BWZ01914, 2160, 5117, 5475, 5478, 5524 BZP01770, 1994, 2458, 2504, 2564, 2772, 2932, 2956, 3677 FAL04813, 6146, 7378, 9671, 10115, 10228, 10276, 10368, 10944 KGF03488, 3529, 7631, 7937, 7972, 8858, 9815 MZD01129 PHX00629, 1103, 1261 |
| 320D 2 | RDZ10233, 10292, 10344, 10365 TMF00276, 504 |
| 320D 2GC | JFM01169, 1357 PFE00234 YBJ00113-00114, 117, 119, 126, 10001-10007, 10009-10010, 10012 ZBH11411, 11414 |
| 320D 2L | PBB00248, 268 |
| 320D FM LC | BWW00184 |
| 320D L | A8F00587, 604, 656, 1759, 2778, 2786, 2916, 3372, 3596 KZF00346, 443, 586 |
| 322C | HEK00355, 727 |
| 324D L | T2D00595 |
| 325D | SCR00616 |
| 325D L | T2S00297, 344 |
| 326D 2L | MZH00251 |
| 329D | BYS03079 |
| 329D 2 | TMJ00247 |
| 329D L | JHJ00394 MNB01318, 1477 |
| 330C L | CYA00798, 917 |
| 330D 2L | SZK10986 |
| 330D L | MWP01657 |
| 336D 2L | ZCT00214, 296 |
| 336D L | J2F00237, 244, 705-707, 721-724, 804, 806-807, 817-818, 862, 882, 909, 991, 1056, 1063, 1086, 1090, 1099 M4T00518, 989, 1709, 1772, 1774, 1793, 1796, 1887, 2162, 2205, 2615, 2811 |
| 345B | 4SS01641 |
| 345B II LC-FIX | AGS02377 |
| 345D L | YEE00725 |
| 349D L | JGB00610 |
| 365C L | ELC00294, 439 |
| 385C L | EDA00282 |
| 730 | AGF00793 B1M02239 |
| 730C 2 | 2L700284 |
| 735 | B1N00858, 926, 1081 |
| 740 | B1P03372, 4690, 4730 |
| 740B | L4E01264 |
| 773E | BDA00372, 414-415 |
| 773F | EED01071, 1081 |
| 775F | DLS01254 |
| 777G | TNM00466, 469, 473, 480, 482-483 |
| 785C | APX02121-02122, 2125, 2165-2167 |
| 815F 2 | BYN00587 |
| 816F | BMR00524 |
| 824H | ASX00220 |
| 950H | JLX00383, 622 M1G01184 N1A05126 |
| 962H | M3G00230, 251, 597, 770 |
| 966H | BS600472 RYF00624, 1249 |
| 966K | TFS00626 |
| 972H | A7G00220 |
| 988H | BXY02650, 2981, 3021 |
| 990H | BWX00403 |
| 992G | 7HR78004 ADZ00203 |
| 993K | Z9K00540 |
| AP-1000D | EAD00353 |
| AP-555E | A5D00157 |
| AP-655D | GNN00272, 279 |
| CP-563E | CNT00631 |
| CS54B | M5B00126, 160, 212, 405, 602, 634, 713, 732 MFC00165, 168 |
| CS56 | C5S01138 |
| CS74 | C8S00164 |
| CS78B | M8M00213 |
| D10T | RJG00649 |
| D6K 2 | RPR00325, 332 |
| D6K LGP | DHA01668, 2352 |
| D6N LGP | PBA00487 |
| D6N XL | LJR00471 |
| D6T | PEZ00704 SMC00220, 310-311, 576, 599, 604, 624, 629, 1549-1551, 1571, 1704, 1727 |
| D6T P LGP | JWD00317 |
| D6T XL | GCT00798, 2026, 2114 LAE00462 LAY01270, 1352 |
| D7R | DSH00279 |
| D7R II | AEC01845 |
| D8T | J8B00772, 2279, 2363, 2395, 2425, 2442, 2498, 2668, 2690, 2994, 3130, 3139, 3148, 3162-3163, 3225-3226, 3323, 3325-3326, 3353-3354, 3358, 3396, 3415-3416, 3419-3420, 3424-3425, 3427, 3454, 3456, 3459-3460, 4503, 4528-4529, 4553, 4561-4562, 4617, 4625, 5168 KPZ02508, 4155 |
| D9R | 7TL00616, 1102 |
| R1600H | 9SD00195, 422, 425 |
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| *******Group 2******* | |
| 120H | 5FM05136, 5333, 5762 |
| 12G | 61M14015, 14668, 15676, 15806 |
| 12H | 4ER00902 |
| 135H | 8WN00905, 942 |
| 140H | 5HM03687 |
| 320 GC | BR400185 |
| 320C | FBA01283 MAA00205 RAW00787 |
| 320C L | EAG00845 SBN01223 |
| 320D | BWP00519 |
| 320D 2L | SDZ00666 |
| 740 | 3F800053 |
| 826C | 87X01895 |
| 950G | 2JS01058 |
| 960F | 9ZJ00486 |
| AD30 | GXR00891, 896 |
| AD45B | CXM00465 |
| AP-300 | B2Y00324 |
| CB-434D | CNH01407 |
| CB14 | DTT01089 |
| CB14B | 47300264, 284 |
| CB2.7 | R5200285 |
| CB22 | 22000279, 401, 967, 970, 972 |
| CB22B LRC | 46600116-00117, 143, 203-204, 261-262, 403-404 LR200173, 177, 183, 220 |
| CB24 XT | 24000619, 674, 1579, 1732, 1824, 2549, 2707, 2771 |
| CB24B | 46700376 J2T00193 |
| CB44B | TWC00102, 118, 129, 156 |
| CC24 | 24100272-00273, 275 |
| CC24B | C2400114 |
| CC34 | 34600423 |
| CS-423E | EAE01010 |
| CS-433E | MC200107 |
| CS-533E | BZE01267, 1372, 1436 TJL00533, 1800, 2718, 3523, 4161, 4303, 4816, 6324 |
| D7H | 79Z01833 |
| PM-102 | Z2X00269 |
| PS-150C | FPS00420 |
| R1300G | LJB01362 NJB00438-00440, 443-445 |
| R1700 | 4LZ00798 |
| R1700G | SBR00978, 984 XBR00472 |
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| *******Group 3******* | |
| 262D | KTS00543 |
| 305.5E 2 | CR500220 |
| 307D | DSG03277 |
| 312D LC | JBC00392, 1141 |
| 315D LC | CJN02771, 2905 |
| 416F ST | KSF00567, 1668, 1675, 1714, 1716, 1719, 1723, 1734, 1778-1779, 1788, 1793, 1796, 1873, 1876, 1883-1884, 1888-1889, 1894, 2007, 2158 |
| 420E | PRA01361 |
| 420E ST | DJL01495, 1808, 2402, 2977, 3360, 3362, 3957 |
| 420F ST | SKR03792, 3811, 3817, 3829, 3840, 3853 |
| 430E ST | SWC00386, 435, 462-463 |
| 924H | KLN00698, 830, 1231 |
| 924H Z | WLB00528 |
| 924K | ENC00313, 358, 449 KW400405 |
| 930H | DHC02477, 2480, 2483, 2485, 2516, 3590 |
| 938H | JKM00247, 2270, 3162 |
| 938K | HFW00594 W8K01212 |
| D5K XL | WWW01014, 2313, 2328 |
| M313D | J3A00633 |
| M315D 2 | CH300218, 248 |
| M317D 2 | CH500437, 455 |
| M318D | P8L00660 |
| M322C MH | H2G00289 |
| TH255C | JK301015 |
| TL1055 | TBM00465, 1416, 1426 |
| TL1055C | MDD00165-00166, 172, 183, 204, 206, 209, 222, 224-225 |
| TL1055D | MNT00150-00151, 158, 171, 199-200, 213, 215-219, 221-222, 227-228, 234 |
| TL1255 | TBN01006 |
| TL1255C | SXM00157, 173, 187 |
| TL1255D LRC | MYW00150, 157, 165, 167-168 |
| TL642C | THL00165, 170-171, 180, 184, 188, 191, 196, 208, 210, 219, 223-225, 230-232 |
| TL642D | MLG00154, 157-160, 163-168, 178-180, 186, 188 |
| TL943C | SXH00168, 170, 182-183, 186, 191, 255-258, 268, 273, 275-276, 279-280, 285, 294 |
| TL943D | MLD00157-00160, 163, 189-192, 195, 197, 206, 208-210 |
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| *******Group 4******* | |
| 216 B 3 | DSN01079-01080 PWK00190 |
| 226 B 3 | AS200435 MWD01692 SNA00434, 1399, 1745, 1756, 1788, 1887 |
| 226B 3 | DXZ00333, 489-490, 691, 717-720, 876, 1014 |
| 232D | KXC00648 |
| 236B 3 | A9H00845, 855, 889, 1540, 3320, 3627 |
| 236D | MPW00386, 683, 706, 733, 736, 774, 786, 821-823, 843-844, 943, 962, 1094, 1144, 1148, 1155, 1180-1181, 1184, 1221, 1281, 1295, 1355, 1357-1358, 1361-1362, 1377, 1385, 1411, 1545, 1944 |
| 239D | CD400161-00162 |
| 242B 3 | SRS01001 |
| 242D | A9W00159, 282-283, 350, 406, 413, 776 |
| 246C | JAY04183, 6894, 7134, 7136, 7144, 8575, 8876, 9281 |
| 246D | HMR00249, 323, 351-352, 417, 536, 568, 692, 719, 730, 794, 810, 980, 1231-1232, 1263, 1272-1273, 1275-1277, 1313-1314, 1406-1408, 1475, 1482, 1527, 1560-1561, 1563, 1625, 1665, 1675, 1701, 1703, 1714, 1741, 1776, 1778, 1799, 1805, 1808-1809, 2086 |
| 249D | AH900153 |
| 252B 3 | TNK02219 |
| 262B | PDT02064 |
| 262C | MST05740 |
| 262D | KTS00400, 448, 465, 522, 630, 715, 720 |
| 277C | JWF03032-03034 |
| 287C | MAS01750 |
| 300.9D | LJ201018, 1023-1025 |
| 301.4C | LJ300356, 360, 449 LJK02895, 2916 |
| 301.7D | LJ400479 LJH05340, 5363-5365, 5492, 5497 |
| 301.7D CR | LJ800312, 420, 478, 739, 742, 752, 784, 786, 812, 945, 988, 1090, 1094, 1097, 1101, 1133, 1135-1136, 1138-1139 LJD02227, 2229-2235, 2238, 2241, 2243, 2245-2248, 2250-2254, 2256, 2266-2268, 2270-2271, 2277, 2281, 2286-2287, 2289-2290, 2296, 2298-2300, 2303-2305, 2308, 2311, 2314, 2324-2328, 2330 |
| 302.4D | LJ600178 |
| 302.5C | GBB06053 |
| 302.7D | LJ701163, 1174, 1428-1429 LJL01519, 1556, 1666, 1683, 1690, 2110, 2356, 2381, 2445, 2469, 2493-2495, 2500, 2503-2504, 2970, 3718 |
| 303E CR | HHM00173, 176, 388, 396, 405, 1146, 1300-1301, 1577, 1903-1904, 1907, 2087 |
| 304C CR | FPK05681-05682 |
| 304E CR | TTN02779 |
| 305.5E 2CR | EJX00539 |
| 305.5E CR | FKY02705 |
| 305D | XER01006 |
| 306 | SMD00553 |
| 307E | H1Y01659, 2542-2543, 2545, 2547, 3111-3113, 3512, 3516-3518, 3559, 3577 |
| 312D 2L | EAB00134 FAB00353 WHJ00260, 262, 264, 266-267, 290, 302 |
| 313D 2L | RDE10036, 10154-10155, 10168 |
| 314C LCR | PCA01778 |
| 318D 2L | JEB00128, 131 SGB10041 TZS00426 XGS00249, 262, 268-269 |
| 416E | CBD05988, 7268, 7344, 7411, 9594, 10272, 10275, 10282, 10288, 10328, 10593 MFG02319, 3003, 3625, 3715, 3899, 5006, 6295, 6298-6299, 6473, 7225, 7369, 7439, 7986-7987, 8071, 8077, 8335, 8583, 9070, 9378, 9604, 9700, 9712, 10531, 10625, 10672, 10936, 11007, 11146, 11512, 11559, 11799, 11941, 11945, 11947, 12059, 12138, 12360, 12417, 12421, 12427, 12429, 12436, 12556, 12565, 12571, 12614, 12918, 13017, 13045, 13146, 13217, 13261, 13318, 13366, 13393-13394, 13402, 13409, 13539, 13595, 13613, 13856, 13858, 13861, 13988, 14000, 14246, 14385, 14389 |
| 416E ST | LMS00696, 1056, 1064, 1193, 2337 |
| 416F 2 | LBF01096, 1098, 1105-1109, 1134, 1137, 1184, 1254, 1278, 1282-1283, 1285, 1301-1304, 1333, 1371, 1373, 1376, 1418, 1503, 1509, 1553, 1558, 1612, 1614, 1616, 1618, 1620, 1686, 1718-1719, 1880, 1921, 1930, 1979, 2016-2017, 2056, 2248, 2253-2254, 2256, 2450, 2453, 2475, 2509-2510, 2612, 2835, 2880, 2883, 3732, 4170, 5030, 5036, 5047, 5059 |
| 420F | LTG00697, 870, 1057, 1098, 1577, 1672, 1703, 1863, 1888-1890, 1897, 2099-2100, 2114, 2181, 2252 |
| 420F 2 | LBS00190, 390-393 LYB00194, 201, 221, 223, 229, 231, 241-242, 287, 313, 426, 431, 446-448, 450, 480 |
| 428E | DPH03057 |
| 428F | LBH05080 |
| 430E | EAT01015 |
| 432E | RXS00501 |
| 908H | LMD02329, 2371, 2385, 2407 |
| 908H 2 | JRD02800, 2809, 2811, 2847, 2849 |
| 924H Z | JRL00386, 450 |
| IT24F | 4NN01141 |
| TH255 | TBS00643 |
| TH255C | JK300150, 157, 159-160, 1012-1014 |
| TH406 | TBX00635, 648 |
| TH406C | RCH00150, 160, 162-163, 165, 169, 171-173 |
| TH407C | JJT00169, 186, 188, 200, 203, 217 |
| TH414 | TBZ00808, 813 |
| TH414C | RWW00209, 213-214, 218, 227-228, 230-232, 234 |
| TL642 | TBK00167, 232, 1292-1293, 1371, 1540, 1545-1546 |
| TL943 | TBL00187, 619, 663, 808, 858, 2010-2011 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 5104063 | Cable As - 14-pin Svc Port (Alternate to 510-4065) |
| 1 | 5104065 | Cable As - 9-pin Svc Port |
| 1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 510-4063) |
| 1 | 5323754 | Cable As - 9-pin Svc Port (Alternate to 510-4065) |
| 1 | 5325452 | Cable As - 12-pin PL-Ready (Optional) |
| 1 | 5360072 | Harness As - 9-Pin Y-Harness (Optional) |
| 1 | 5416385 | PL542 Cellular Radio Software |
| 1 | 5429452 | Harness As - 14-Pin Y-Harness (Optional) |
| 1 | 5493131 | PL542 Cell Radio Field Inst Kit |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 5263054 | PL240B Cellular Radio Field Install Kit |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 3******* | ||
| 1 | 5104063 | Cable As - 14-pin Svc Port (Alternate to 510-4065) |
| 1 | 5104065 | Cable As - 9-pin Svc Port |
| 1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 510-4063) |
| 1 | 5323754 | Cable As - 9-pin Svc Port (Alternate to 510-4065) |
| 1 | 5325452 | Cable As - 12-pin PL-Ready (Optional) |
| 1 | 5360072 | Harness As - 9-Pin Y-Harness (Optional) |
| 1 | 5416385 | PL542 Cellular Radio Software |
| 1 | 5429452 | Harness As - 14-Pin Y-Harness (Optional) |
| 1 | 5493131 | PL542 Cell Radio Field Inst Kit |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 4******* | ||
| 1 | 5263054 | PL240B Cellular Radio Field Install Kit |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Refer to the attached Rework Procedure. |
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SERVICE CLAIM ALLOWANCES
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