PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS

Usage:

TEBE6720-36

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27Sep2017

(Revised 31Jan2019)

U-508

A-362

D-419

O-423

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Containment - Before/After	PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
7606 7610		PS90752

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90752" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This revised Service Letter replaces the 27Sep2017 (Revised 14Jan2019) Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

31May2019

PROBLEM

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Incentive program to install Product Link PL542 cellular radio systems on certain Caterpillar products that are not currently connected.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
120K	SZN01277, 1320-1322, 1329, 1367, 1618
120K 2	SZS00496, 606, 613, 639-643, 669-673, 688, 690, 693, 713-714, 744, 880
12K	SZP00447, 573
12M	B9F00221
140H	12600164
140K	SZL01009, 1333, 2935, 3006
140M	B9D01821
14M	B9J00427 R9J00433
320D	BWZ02347, 4143 BZP00590, 592, 596, 652, 683, 691-692, 700, 773-774, 812, 852, 929, 1119-1122, 1136, 1144-1147, 1618, 1622, 1815, 2480, 2553, 3197 DFB00856 FAL00285, 453, 621, 1187, 1744, 1759, 1986, 2654-2655, 2666, 3484, 3740, 4616, 6046, 7706, 8468, 8522, 9137, 9373, 9721, 9829, 9852-9853, 9925, 10251, 10278 JFZ08601, 8629 KGF03979, 5158 KHN00165-00166, 177-178, 230 KLM00246 PCM02323, 2368, 2481, 2507, 2510, 2628, 2632, 2635, 2637, 2711, 2724, 2806, 2839, 2845, 2886, 3032, 3091, 3095
320D 2	FKK00300, 309-310, 322, 329, 332, 338
320D 2GC	JFM01053, 1453 YBJ00120-00121 ZBH11138, 11144
321D LCR	KBZ00189 MDT00174
323D L	NZF00540 PBE02866
325D	SCR00689
329D L	DJF00820, 845-846, 909, 913, 939 MNB00254, 464, 550, 866
330C	CAP02036 KDD01239
330C L	GKX00445, 493
330D	EAH00823 MEY00249 NBD00380, 662, 830
330D 2L	SZK10754, 10880
336D 2	TLY00188
336D 2GC	NBN00220, 243
336D 2L	XBH00184 YCF00754-00756, 771-775
336D L	J2F00538, 546, 610, 888, 890, 946 PRF01270, 1272, 1274-1277, 1279, 1455 ZML00427, 446, 459, 487
340D 2L	HHK00297-00298, 300, 302, 332, 367-368
345C	BWY00140 TBA00262, 409
345D L	EEH00322 PBT00183, 236, 283, 294, 302
349D 2L	TAH10099
349D L	JGB00574, 883
349E	RGH00199
374D L	PAS00510, 727, 848, 916, 942, 945
374F	MFL00215, 226, 286
385C L	SBE00279
390D L	WAP00386, 610, 628
521	52100501
545C	54500390
631G	CLR00585 DFA00171
730	B1M00166-00167, 4388, 4390
730C	LFF00491, 495
730C 2	2L700161, 180, 186, 190-191, 283, 292
740	B1P00405, 860, 869-870, 872, 2922, 3809, 3950, 4012, 4023, 4025, 4065, 4067, 4162, 4576, 4620, 4668-4669
740B	L4E00695, 1201, 2052, 2721, 2800, 2804, 2812, 2918, 2922, 2924, 2934, 2942, 2944, 2956, 2992, 2994, 2996, 2998, 3022, 3176, 3179, 3189 T4R01280, 1303
745C	LFK00273-00276, 278, 280, 282, 284-286, 288-290, 292, 294, 296, 316, 706, 708, 885-886, 889, 1048, 1050, 1083, 1085
770G	ECM00330-00331 KDH00273
773D	NBJ00309-00311, 318, 497
773E	ASK00126-00127, 141, 190 BDA00938, 945, 1016, 1021, 1027, 1035, 1038, 1204
773F	EED00798
775F	DLS01527
777D	FKR00575, 634, 837, 2445
777G	TNM00693
789D	SPD00681, 685, 687
854K	22100278, 383, 407
950 GC	M5K00433, 436, 759, 1128, 1167, 1337, 1366, 1406-1407
950H	J5J00204 JAD00788, 791, 1620, 1639, 1691, 1866, 2007-2008, 2090, 2165-2166, 2198, 2219 MXL00704, 709, 1448, 1595
950K	FER00478
966G II	AXL00299
966H	A6D01822 A6G04013 A6J00296, 842, 860, 916, 1090, 1110, 1184, 1205, 1814, 1996, 2160, 2221 BJ601871 BS600479 TAL00175, 1280-1281
966K	PBG00764
966L	FRS00221
972K	PEM00845 Z4W00740
980H	JMS01026, 4338 MHG00988 PF800695
988H	BXY05588
992G	AZX00545
AP-655D	MAN00292
AP-755	B3T00242
CB54B	S4P00112, 126, 128, 134-135, 147, 196, 209, 213, 217, 223
CS-563E	ASA01276
CS-663E	DAG00517
CS44	M4S00158
CS54B	MFC00123
CS56	FCS01101
CS56B	M4M00133
CS66B	CS600235
CS76	CYX00402
CW34	B7L00133
D10T	RJG00924, 1305, 2947, 4089, 4249
D11T	AMA00644
D6K 2 LPG	RST01166
D6K 2 XL	WMR00634
D6N LGP	PBA03170
D6N XL	MLW00392
D6R	EMM00269, 280
D6R III LGP	LGP00374, 433
D6R LGP X	S6Y00302-00303, 313
D6R X	S6X00886, 888, 1942
D6T LGP	JRW00617 SGT00196, 346
D6T XL	MEL00176
D7E	TAN01331
D8T	FCT01558, 1630, 1636
D9T	RJS01560 TWG00268, 543, 581, 601-602, 732
PM-200	P1C00625, 647
TK721	10200354

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*****Group 2*****
226 B 3	DXZ00936, 1171
232D	DPR00246
236D	BGZ01379, 1786
242D	DZT01390, 1816
289D	TAW06436
299D	HCL00451
304E 2	ME400875, 894
305.5E 2	CR500403, 419
307D	DSG03433, 3437
308E CR	HEL00391
311D LRR	CLA00138, 275
312D	FBJ02568, 2875, 4132 HCW00512
313D	WPK00881-00884
314E LCR	DKD00293, 313, 337, 339, 427-428, 447, 474-475, 674, 697, 703, 710-711
315D LC	CJN02954
906H 2	JRF01050
907M	H7700390
908M	H8800224, 505, 841, 1031, 1036
910K	AY401258, 1924
924H Z	JZZ00300, 303, 448, 516, 708, 710, 773, 817, 821, 823-827, 841, 848, 876, 883, 898, 903-904, 909, 912, 916 PED00830, 842, 1022
924K	HJF00410, 519, 579, 615-616, 620, 695, 709, 727
928H	CXK00887, 1110, 1138, 1141, 1143, 1204, 1413, 1449, 1971-1973, 1994, 2003, 2007, 2009, 2013
930H	DHC03980
930K	RHN03743
938H	MCC00262, 446, 448, 476, 567, 570, 583, 594, 611, 619, 644, 734, 741
938K	SWL01886, 3164 XXT00399, 745, 913
D3K XL	FFF01126-01128, 1161, 1164-1165
D4K 2 XL	MT302123
D4K XL	MMM01056
D5K 2 LGP	TRF00241
D5K 2 XL	WT302141, 2147, 2149
D5K XL	WWW01570, 2341, 2348
M313D	J3A00226
TH514	TBW00146, 588
TH514C	KKW00260-00261, 288

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	5104063	CABLE AS
1	5104065	CABLE AS
1	5323753	CABLE AS
1	5323754	CABLE AS
1	5325452	HARNESS AS
1	5360072	HARNESS AS
1	5416385	SFWR GP-A4060
1	5429452	HARNESS AS
1	5493131	INSTL GP-FIELD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	5104063	CABLE AS
1	5104065	CABLE AS
1	5323753	CABLE AS
1	5323754	CABLE AS
1	5325452	HARNESS AS
1	5360072	HARNESS AS
1	5416385	SFWR GP-A4060
1	5429452	HARNESS AS
1	5493131	INSTL GP-FIELD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-500000 hrs, 0-720 mo	100.0%	0.0%	0.0%	100.0%	0.0%	0.0%

NOTE: This is a 0.7-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-500000 hrs, 0-720 mo	100.0%	0.0%	0.0%	100.0%	0.0%	0.0%

NOTE: This is a 0.7-hour job for Group 2

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Before going to the Customer Site:

1. Refer to M0077632 installation instructions for all tools required to perform the radio installation.

Note: The PL542 radio requires a harness to complete the installation. Check the service port in machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 1.1.1.

Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 1.1.2. If any differences are noticed then move sockets in the machine harness plug as needed in order to make the proper connections.

Note: A "Product Link(TM) Pro Series PL542 Machine Compatibility Reference" is available showing for most machine models the necessary harness used for a PL542 installation. The web link is: "https://dealer.cat.com/PL/PL542InstallationRef". This link is case sensitive so you will need to type in the link exactly as shown.
.

Image1.1.1

Image1.1.2

At the machine:

2. Using Cat Electronic Technician run a Product Status Report (PSR) and review to see if another Product Link device is already installed. If another Product Link device is installed then remove the device prior to installing the PL542 radio system.

3. Perform M0077632 installation instructions in full for the Product Link radio system.

4. Make sure to follow the entire process until the device performs a successful communication check.

5. If the device is not communicating, refer to M0079294 to troubleshoot the PL542 installation. Please complete a successful communication check before leaving the machine.

6. Once the hardware installation and registration process is completed successfully then subscribe the PL radio device to the Cat Daily subscription.

7. The PL542 radio device may not have the latest software on-board. Please use Caterpillar's Product Support Customer Relations Management (PSCRM) system to create a ?System Technology? event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use ?FOTA Request? and the PL542 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to Caterpillar.