PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM1 SPOOL AND BOOM DRIFT REDUCTION VALVE ON CERTAIN 320E, 320F, 323F, 325F, 326F, 330F, 335F, 336E, 336F, 538, 548, 558, AND 568 EXCAVATORS, EQUIPPED WITH BTB MAIN CONTROL VALVE
Usage:
TEBE6688-02
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| 13Nov2017 |
| (Revised 12Jul2018) |
U-??
A-295
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| Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM1 SPOOL AND BOOM DRIFT REDUCTION VALVE ON CERTAIN 320E, 320F, 323F, 325F, 326F, 330F, 335F, 336E, 336F, 538, 548, 558, AND 568 EXCAVATORS, EQUIPPED WITH BTB MAIN CONTROL VALVE |
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| 5143 5051 | PS45684 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45684" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 13Nov2017 (Revised 11Jan2018) Service Letter. Changes have been made to the Title, Problem, and Affected Product to update machines. The Parts Needed were updated to include additional seals. |
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TERMINATION DATE |
| 30Nov2019 |
PROBLEM
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| The existing boom1 spool and/or boom drift reduction valve pilot spool may stick in the bore intermittently on certain 320E, 320F, 323F, 325F, 326F, 330F, 335F, 336E, 336F, 538, 548, 558, and 568 Excavators, equipped with BTB main control valve. If the existing boom1 stem or boom drift reduction valve pilot spool sticks to the bore it may cause boom down hesitation and lack of fine boom down function. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 320E | AWS00351 |
| 320F L | YBM00296-00300, 302-327, 329-331, 333, 335, 337-339, 341-372, 374-375, 379-390, 392, 394-414, 416, 10001-10016, 10018-10022, 10024-10043, 10045-10048, 10050-10055, 10058, 10063-10065, 10067-10085, 10089, 10093, 10097-10120, 10122-10126, 10128-10129, 10131, 10134-10186, 10188-10194, 10196-10203, 10205-10206, 10208-10221, 10223-10226, 10228-10259, 10261-10265, 10267-10276, 10278-10307, 10309-10360, 10362-10406, 10408-10411, 10413-10422, 10424-10429, 10431-10432, 10434-10435, 10437-10439, 10441-10451, 10453-10464, 10466-10469, 10471-10486, 10488-10511, 10513-10522, 10524-10526, 10528-10532, 10534-10539, 10541-10552, 10554-10559 |
| 323F L | PLB00216 XCF01362-01481, 10001-10200, 10202-10448, 10450-10460, 10462-10498, 10500-10507 YEJ00630-00631, 638-645, 649-654, 660-661, 668, 672, 674-678, 681, 687, 691, 695-700, 10001-10008, 10011, 10013-10014, 10020-10035, 10043-10047, 10049-10050, 10052-10075, 10081-10082, 10085, 10087-10090, 10092, 10097, 10099, 10101-10116, 10120-10122, 10124, 10127, 10131-10133, 10135-10158, 10163-10165, 10168-10169, 10171-10175, 10177-10186, 10189-10192, 10194-10202, 10204, 10206-10212, 10214-10223, 10225-10226, 10228-10234, 10238-10245, 10247, 10249-10254, 10256-10279, 10282-10283, 10285-10287, 10289-10295, 10297-10311, 10313-10314, 10316-10317, 10322-10325, 10327-10330, 10332, 10334-10339, 10341-10342, 10344, 10347, 10349, 10351, 10356, 10358-10369, 10371, 10373-10374 |
| 538 GF | HBS00137-00159, 163, 165-172, 175, 177-178, 180 |
| 538 LL | JEY00132-00163, 168-169, 173, 176, 178-181, 183-184, 190 |
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| *******Group 2******* | |
| 330F L | MBX00451, 455-458, 460, 464, 468-499, 503-513, 515-517, 519-526, 528-530, 532-534, 536-547, 549-559, 561, 564, 10001-10025, 10027, 10030-10069, 10072-10073, 10076-10081, 10083-10116, 10119, 10121-10123, 10125, 10127-10150, 10153-10158, 10161, 10163-10187, 10189-10235, 10237, 10239-10241, 10244-10250, 10252-10254, 10256-10257, 10259, 10261-10269, 10271-10292, 10294, 10296-10300, 10302-10340, 10342-10393, 10395, 10397-10399, 10401, 10406, 10413-10415, 10418-10419, 10421-10429, 10431, 10433-10439, 10441, 10443-10445, 10448-10453, 10456-10457, 10459-10462, 10465-10540, 10545, 10549-10551, 10555-10556, 10567-10570, 10572-10574, 10579, 10584, 10586-10600, 10602-10604, 10606-10615 |
| 558 LL | F5L00200-00213, 215-216, 218-219, 222, 224, 226-228 LRT00253-00275 |
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| *******Group 3******* | |
| 326F L | WGL00948-00950, 959, 961-971, 973-977, 979-980, 982-986, 989-1005, 1008-1010, 1012, 1014-1020, 10001-10038, 10040-10067, 10071-10083, 10085-10086, 10088-10093, 10095, 10098-10102, 10104-10111, 10114-10115, 10117-10141, 10143, 10145-10146, 10148-10149, 10151, 10153, 10155-10173, 10175, 10177-10226, 10228-10233, 10235-10240, 10242-10245, 10247-10250, 10255-10260, 10262-10266, 10272, 10274-10302, 10304-10320 |
| 548 GF | SFZ00101 |
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| *******Group 4******* | |
| 336E L | BZY02674, 2693, 2706-2779 |
| 336F L | RKB02006, 2008-2230, 10009, 10014, 10025, 10028, 10031, 10034, 10039-10040, 10042, 10044, 10049-10051, 10053, 10057-10058, 10060, 10062, 10064-10065, 10067-10068, 10070-10071, 10079, 10081-10091, 10095, 10097, 10101, 10103-10104, 10107, 10110, 10113-10114, 10117-10118, 10121, 10123-10124, 10132, 10135, 10140, 10142, 10147-10155, 10157, 10159, 10163-10165, 10167-10169, 10171-10173, 10176, 10178, 10180, 10182, 10184-10185, 10187, 10189, 10192-10193, 10195-10196, 10198-10201, 10203, 10206, 10208, 10210, 10212-10214, 10216, 10218-10220, 10222-10223, 10225, 10228, 10231-10235, 10237-10238, 10240-10242, 10244-10248, 10250-10258, 10260-10263, 10265-10268, 10271-10292, 10296, 10298, 10301, 10303, 10307-10308, 10313-10316, 10318-10323, 10326, 10329, 10333-10352, 10355-10356, 10358, 10360-10361, 10363-10366, 10370-10372, 10374, 10376-10378, 10381-10382, 10384, 10386, 10389-10394, 10397-10398, 10400, 10404-10405, 10408-10410, 10412, 10415-10417, 10419, 10422-10424, 10429-10430, 10432, 10437-10439, 10444-10446, 10449-10459, 10461, 10463-10467, 10469-10470, 10472-10473, 10475-10478, 10482, 10484, 10486, 10489-10490, 10492-10493, 10495, 10497-10501, 10503-10508, 10510, 10512-10514, 10516, 10518-10520, 10522-10523, 10526, 10530, 10534, 10536-10538, 10540-10541, 10544-10545, 10547, 10550-10552, 10556-10557, 10560-10561, 10563, 10565, 10567-10570, 10572-10574, 10576-10580, 10583-10587, 10589-10591, 10594-10606, 10608-10611, 10613-10614, 10616-10618, 10622, 10624, 10626-10627, 10629-10631, 10633, 10635, 10637, 10639-10640, 10642, 10644-10645, 10647, 10649-10651, 10653-10657, 10659, 10661-10663, 10667-10668, 10670, 10672-10677, 10679, 10683, 10686, 10689, 10692-10693, 10695, 10697-10698, 10700-10701, 10703, 10705-10706, 10709, 10711, 10714, 10718, 10721-10735, 10737, 10739-10745, 10747-10750, 10752-10755, 10757-10758, 10762, 10764, 10767, 10769-10772, 10777-10780, 10782, 10784, 10786-10791, 10794, 10796-10798, 10800-10803, 10810-10812, 10815-10816, 10822, 10824, 10826, 10828-10832, 10834-10837, 10840-10841, 10843, 10845-10852, 10854-10856, 10858, 10860-10862, 10864, 10866-10868, 10872, 10874, 10876-10877, 10879, 10881-10887, 10889-10890, 10892-10894, 20016, 20021, 20024, 20027-20028, 20032-20033, 20035-20036, 20041, 20043, 20045, 20047-20059, 20061, 20063, 20069-20071, 20079-20080, 20082, 20084, 20086, 20088, 20091-20092, 20095, 20097-20102, 20104-20110, 20114-20115, 20117-20118, 20121-20122, 20124, 20126, 20129-20135, 20137-20139, 20141, 20144-20145, 20158-20162, 20168-20171, 20173-20175, 20177, 20179, 20181, 20184, 20186, 20189-20192, 20197-20202, 20205, 20207-20208, 20210-20211, 20213, 20215-20218, 20220-20222, 20224-20230, 20234, 20239-20249, 20251-20277, 20279-20284, 20286-20290, 20292, 20294-20300, 20305-20306 SSN00472-00473, 475-477, 479, 481-483, 485-525, 528-537, 10022-10038, 10048, 10050-10051, 10054, 10056, 10059, 10061, 10065, 10067, 10069, 10071, 10073, 10075, 10077, 10079, 10081, 10084-10085, 10090, 10093-10094 TZA00518-00539, 541-564, 566-571, 573-600, 10002, 10004, 10006, 10008-10010, 10012-10013, 10018-10019, 10022, 10026, 10030-10031, 10035-10036, 10038, 10040, 10042-10043, 10045, 10047-10048, 10050, 10053-10055, 10060-10061, 10064, 10067-10071, 10075, 10085-10095, 10097-10098, 10100, 10102, 10106, 10111-10113, 10115, 10124-10126, 10128-10129, 10131-10134, 10136, 10140, 10142, 10144, 10150-10151, 10153-10154, 10157, 10160, 10162-10166, 10169, 20001-20006, 20008, 20010-20013, 20015-20021, 20023, 20025, 20028-20034, 20036, 20038-20041, 20043, 20047-20050, 20052-20055 |
| 568 GF | YJX00141, 143-144, 150 |
| 568 LL | BRB00389-00393, 395-397, 399-401 |
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| *******Group 5******* | |
| 320E LRR | TFX01653-01689 |
| 325F | XAA00368-00369, 372-390, 392-409, 411-423, 428-460, 464-468, 472, 474, 10001-10010, 10012-10041, 10043, 10045-10053, 10056-10066, 10068-10081, 10083-10088, 10090-10102, 10104-10106, 10108-10116, 10118-10120, 10122-10131, 10133-10139, 10142-10144, 10146-10148, 10151-10170, 10172-10230, 10232-10237, 10240-10252, 10254-10257, 10259, 10262-10296, 10299, 10301, 10303, 10306-10340 |
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| *******Group 6******* | |
| 335F | KNE00608, 610-611, 613-615, 617-619, 621-622, 624-626, 628, 630-636, 638-647, 651-652, 654-657, 661-683, 685-691, 693-697, 700, 704, 707-708, 713-716, 719-723, 725, 727-730, 732-739, 742-748, 751-753, 756-759, 761-766, 768-771, 10001-10011, 10014, 10016-10017, 10019-10020, 10024-10029, 10031-10040, 10042-10043, 10045-10047, 10051-10058, 10060-10062, 10065, 10072-10075, 10077-10081, 10083-10084, 10091-10092, 10094, 10097-10108, 10110-10112, 10114-10119, 10121-10128, 10131-10133, 10135-10137, 10140-10142, 10144, 10148-10153, 10155-10157, 10160, 10162-10179, 10181, 10183-10185, 10187-10192, 10194-10200, 10205-10212, 10214-10223, 10225-10237, 10240-10242, 10244, 10246-10249, 10251-10253, 10255-10261, 10264-10266, 10269-10272, 10274-10275, 10277-10280, 10282, 10284-10286, 10288-10300, 10302-10305, 10308-10313 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 3 | 1P3702 | SEAL-RECTANGULAR |
| 2 | 1P3703 | SEAL-RECTANGULAR |
| 5 | 3J1907 | SEAL-O-RING-STOR |
| 1 | 5P3108 | SEAL-O-RING |
| 4 | 6V8397 | SEAL-O-RING-ORFS |
| 1 | 5263236 | STEM AS-BOOM 1 |
| 1 | 5417068 | VALVE GP-LOAD |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 3 | 1P3702 | SEAL-RECTANGULAR |
| 2 | 1P3703 | SEAL-RECTANGULAR |
| 5 | 3J1907 | SEAL-O-RING-STOR |
| 1 | 5P3108 | SEAL-O-RING |
| 4 | 6V8397 | SEAL-O-RING-ORFS |
| 1 | 5263238 | STEM AS-BOOM 1 |
| 1 | 5417068 | VALVE GP-LOAD |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 3 | 1P3702 | SEAL-RECTANGULAR |
| 1 | 1P3703 | SEAL-RECTANGULAR |
| 5 | 3J1907 | SEAL-O-RING-STOR |
| 1 | 5P3108 | SEAL-O-RING |
| 4 | 6V8397 | SEAL-O-RING-ORFS |
| 1 | 5263237 | STEM AS-BOOM 1 |
| 1 | 5417068 | VALVE GP-LOAD |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 4******* | ||
| 3 | 1P3702 | SEAL-RECTANGULAR |
| 2 | 1P3703 | SEAL-RECTANGULAR |
| 5 | 3J1907 | SEAL-O-RING-STOR |
| 1 | 5P3108 | SEAL-O-RING |
| 4 | 6V8397 | SEAL-O-RING-ORFS |
| 1 | 5263239 | STEM AS-BOOM 1 |
| 1 | 5417068 | VALVE GP-LOAD |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 5******* | ||
| 3 | 1P3702 | SEAL-RECTANGULAR |
| 2 | 1P3703 | SEAL-RECTANGULAR |
| 5 | 3J1907 | SEAL-O-RING-STOR |
| 1 | 5P3108 | SEAL-O-RING |
| 4 | 6V8397 | SEAL-O-RING-ORFS |
| 1 | 5263236 | STEM AS-BOOM 1 |
| 1 | 5417071 | VALVE GP-LOAD |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 6******* | ||
| 3 | 1P3702 | SEAL-RECTANGULAR |
| 2 | 1P3703 | SEAL-RECTANGULAR |
| 5 | 3J1907 | SEAL-O-RING-STOR |
| 1 | 5P3108 | SEAL-O-RING |
| 4 | 6V8397 | SEAL-O-RING-ORFS |
| 1 | 5263238 | STEM AS-BOOM 1 |
| 1 | 5417071 | VALVE GP-LOAD |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Note: Ensure that all safety information, warnings, and instructions are read and understood before any operation or any maintenance procedures are performed. Refer to the Operation and Maintenance Manual "Safety Section". Refer to the Service Manual if/as necessary. Refer to the Operation and Maintenance manual, for your machine, in order to release system pressure. 1. Replace the existing boom1 spool and boom drift reduction valve with a new boom1 stem assembly and load valve group. Refer to Image1 for the boom1 spool and boom drift reduction valve locations. |
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| Image1 |
SERVICE CLAIM ALLOWANCES
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