PRODUCT SUPPORT PROGRAM FOR REPLACING THE 337-9078 PRELUBE PUMP SWITCH ON CERTAIN 797F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 337-9078 PRELUBE PUMP SWITCH ON CERTAIN 797F OFF-HIGHWAY TRUCKS

Usage:

TEBE6723-00

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22Sep2017

R080
R087

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE 3379078/">337-9078 PRELUBE PUMP SWITCH ON CERTAIN 797F OFF-HIGHWAY TRUCKS
7499 1408		PS90743

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90743" as the Part Number and "777R" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Sep2019

PROBLEM

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The existing 3379078/">337-9078 Prelube Pump Switch can fail on certain 797F Off Highway Trucks. If the existing 3379078/">337-9078 Prelube Pump Switch fails it may reduce the engine life.

AFFECTED PRODUCT

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Model	Identification Number
797F	LAJ00195-00196, 229, 231-232, 237-246, 286, 288, 290, 299, 353, 355, 357, 359, 361, 363-364, 366, 376-377, 379, 386, 388, 392, 395, 398, 422, 424, 432, 434, 439-440, 478-482, 484, 537, 539, 544-553, 566-568, 572, 585-595, 597-609, 613-617, 620, 622

PARTS NEEDED

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Qty	Part Number	Description
1	3379078	SWITCH AS-MAG
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the 3379078/">337-9078 Prelube Pump Switch every 4000 hours. Refer to the Service Manual if/as necessary.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-5000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 1.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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