PRODUCT SUPPORT PROGRAM FOR REPLACING THE 262-9948 BOLTS AND 364-4485 HOUSING ASSEMBLY USED IN THE PLANETARY ON CERTAIN 972L AND 972M WHEEL LOADERS
Usage:
TEBE6715-02
Show/hide table
| 01Feb2018 |
| (Revised 12Dec2018) |
U-49
A-39
D-48
O-45
Show/hide table
| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE 2629948/">262-9948 BOLTS AND 364-4485 HOUSING ASSEMBLY USED IN THE PLANETARY ON CERTAIN 972L AND 972M WHEEL LOADERS |
|
| 3160 | PS53679 |
|
Show/hide table
| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53679" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
Show/hide table
Show/hide table
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
Show/hide table
Show/hide table
| NOTE: | This Revised Service Letter replaces the 01Feb2018 (Revised 24Oct2018) Service Letter. Changes have been made to the Title and Problem to include 972L Machines, and the Affected Product. |
Show/hide table
TERMINATION DATE |
| 28Feb2022 |
PROBLEM
Show/hide table
| The existing 2629948/">262-9948 Bolts may fail in the transmission planetary on certain 972L and 972M Wheel Loaders. If the existing 2629948/">262-9948 Bolts fail, Slip Events E2201 and E2301 may become active. |
AFFECTED PRODUCT
Show/hide table
| Model | Identification Number |
| 972L | RFB00174-00177, 1072-1090, 1092-1093, 1097, 1100-1101, 1103-1104, 1106-1116 YJW10201-10214, 10216-10220 |
| 972M | A8P00201-00688, 901-1094, 1501-1642, 1647, 1652, 1661, 1663, 1667, 1674 GGN00201, 10202-10222, 10224-10237 JPR00557-00610, 801-960 L8E00203-00216, 1201-1229 LSJ00152-00162, 1520-1697, 1700-1701, 1706-1708, 1712, 1720-1760, 1762-1767, 1769-1774, 1778-1779, 1781-1782, 1785, 1798-1803, 1807, 1813, 1834, 1838, 1840, 1843, 1855-1856, 1858-1863, 1865-1866, 1870, 1902-1909, 1911-1912 M8W00201, 10202-10221, 10223-10226, 10229-10235 WGN00175-00183, 191 |
PARTS NEEDED
Show/hide table
Qty |
Part Number | Description |
| 4 | 3H0107 | SEAL-O RING |
| 1 | 3S9896 | SEAL-O-RING |
| 2 | 3T4377 | SEAL-RING |
| 4 | 4S5924 | SEAL-O RING |
| 7 | 6D7889 | SEAL-O-RING |
| 2 | 7G2830 | RING-SEAL |
| 1 | 7G5670 | SEAL-RING |
| 1 | 8D9739 | SEAL-RING |
| 5 | 8P2019 | RING-SEAL |
| 5 | 8P2022 | RING-SEAL |
| 1 | 8P2023 | RING-SEAL |
| 1 | 8P2053 | RING-SEAL |
| 1 | 1314091 | SEAL-RING |
| 1 | 1448299 | SEAL-O-RING |
| 5 | 1650142 | WASHER-HARD |
| 5 | 2629948 | BOLT-SPECIAL |
| 1 | 5440584 | HOUSING AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
Show/hide table
| If slip event codes for First Forward and First Reverse are experienced, before removing transmission verify that clutch 6 pressure is outside specification in table in Testing and Adjusting UENR0376 and M0067712. Follow troubleshooting for E2201 and E2301 in UENR0377 and UENR6340 if the clutch pressure are within specifications. Follow Torque Converter, Transmission and Output Transfer Gears - Remove and Install in UENR0378 and M0071452 Follow UENR0378 and M0071452 for Transmission Disassembly and Assembly. Remove the 364-4485 Housing Assembly and replace it with the 544-0584 Housing Assembly. (The 364-4485 Housing Assembly will not be reused.) Replace all of the 2629948/">262-9948 Bolts with new. |
Show/hide table
SERVICE CLAIM ALLOWANCES
Show/hide table
0-60 mo |
||||||
61-80 mo |
||||||
Show/hide table
| NOTE: This is a 90.0-hour job | ||||||
Show/hide table
PARTS DISPOSITION
Show/hide table
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
PRODUCT SUPPORT PROGRAM FOR REWORKING THE INNER EXTENDABLE STICK ON CERTAIN 416F2 AND 420F2 BACKHOE LOADERS PRODUCT SUPPORT PROGRAM FOR REWORKING THE INNER EXTENDABLE STICK ON CERTAIN 416F2 AND 420F2 BACKHOE LOADERS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 434-3999 ROTARY UNION KITS FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 434-3999 ROTARY UNION KITS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE MACHINE SOFTWARE ON CERTAIN 420F2 BACKHOE LOADERS PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE MACHINE SOFTWARE ON CERTAIN 420F2 BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ECCENTRIC WEIGHTS ON CERTAIN CB44B, CB54B, CB7, CD10, CD44B, CD54, CD54B, AND CD8 ASPHALT COMPACTORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE ECCENTRIC WEIGHTS ON CERTAIN CB44B, CB54B, CB7, CD10, CD44B, CD54, CD54B, AND CD8 ASPHALT COMPACTORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOTTOM SEAT CUSHION ON CERTAIN TL642D, TL943D, TL1055D, AND TL1255D TELEHANDLERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOTTOM SEAT CUSHION ON CERTAIN TL642D, TL943D, TL1055D, AND TL1255D TELEHANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 345-4911, 388-8300, 345-4744 ELECTRIC COUPLER ON CERTAIN 259D/279D/289D/299D/299D2 COMPACT TRACK LOADERS, 236D/242D/246D/262D/272D/272D2 SKID STEER LOADERS, AND 257D/277D/287D/297D/297D2 MULTI TERRAIN LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 345-4911, 388-8300, 345-4744 ELECTRIC COUPLER ON CERTAIN 259D/279D/289D/299D/299D2 COMPACT TRACK LOADERS, 236D/242D/246D/262D/272D/272D2 SKID STEER LOADERS, AND 257D/277D/287D/297D/297D2 MULTI TERRAIN LOADERS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING UPDATED MACHINE SYSTEM AND GRADE CONTROL SOFTWARE AND REPLACING THE 481-8148 VALVE GP FOR WATER SYSTEM PUMP ON CERTAIN PM620 AND PM622 COLD PLANERS PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING UPDATED MACHINE SYSTEM AND GRADE CONTROL SOFTWARE AND REPLACING THE 481-8148 VALVE GP FOR WATER SYSTEM PUMP ON CERTAIN PM620 AND PM622 COLD PLANERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PARKING BRAKE FRICTION DISCS ON CERTAIN 994K WHEEL LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE PARKING BRAKE FRICTION DISCS ON CERTAIN 994K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM1 SPOOL AND BOOM DRIFT REDUCTION VALVE ON CERTAIN 320E, 320F, 323F, 325F, 326F, 330F, 335F, 336E, 336F, 538, 548, 558, AND 568 EXCAVATORS, EQUIPPED WITH BTB MAIN CONTROL VALVE PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM1 SPOOL AND BOOM DRIFT REDUCTION VALVE ON CERTAIN 320E, 320F, 323F, 325F, 326F, 330F, 335F, 336E, 336F, 538, 548, 558, AND 568 EXCAVATORS, EQUIPPED WITH BTB MAIN CONTROL VALVE
PRODUCT SUPPORT PROGRAM FOR REPLACING THE TORQUE CONVERTER IMPELLER BOLTS ON CERTAIN PL87 PIPELAYERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE TORQUE CONVERTER IMPELLER BOLTS ON CERTAIN PL87 PIPELAYERS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 337-9078 PRELUBE PUMP SWITCH ON CERTAIN 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 337-9078 PRELUBE PUMP SWITCH ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL PUMP ON CERTAIN 793F AND 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL PUMP ON CERTAIN 793F AND 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HOIST, BRAKE CHARGE, AND BRAKE COOLING PUMP GROUPS ON CERTAIN 777G OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE HOIST, BRAKE CHARGE, AND BRAKE COOLING PUMP GROUPS ON CERTAIN 777G OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING FILMS ON CERTAIN 815K SOIL COMPACTORS, 816K AND 826K LANDFILL COMPACTORS, AND 824K WHEEL DOZERS PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING FILMS ON CERTAIN 815K SOIL COMPACTORS, 816K AND 826K LANDFILL COMPACTORS, AND 824K WHEEL DOZERS
PRODUCT SUPPORT PROGRAM FOR REPLACING CAMSHAFTS ON CERTAIN 793C AND 793D OFF-HIGHWAY TRUCKS EQUIPPED WITH 3516 ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING CAMSHAFTS ON CERTAIN 793C AND 793D OFF-HIGHWAY TRUCKS EQUIPPED WITH 3516 ENGINES
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE REAR SUSPENSION CYLINDER GROUP BEARINGS ON CERTAIN 770G AND 772G OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE REAR SUSPENSION CYLINDER GROUP BEARINGS ON CERTAIN 770G AND 772G OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE CYLINDER PACKS ON CERTAIN 793C OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE CYLINDER PACKS ON CERTAIN 793C OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE SERVICE BRAKE ON CERTAIN 416F2 AND 420F2 BACKHOE LOADERS PRODUCT SUPPORT PROGRAM FOR REWORKING THE SERVICE BRAKE ON CERTAIN 416F2 AND 420F2 BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS