PRODUCT SUPPORT PROGRAM FOR REPLACING THE 285-5520 RETAINERS ON CERTAIN 777G OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 285-5520 RETAINERS ON CERTAIN 777G OFF-HIGHWAY TRUCKS

Usage:

TEBE3616-00

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27Oct2015

K02C
K030
K031
K040
K042
K113
K230
K311
K314
K350
K430
K450
K590
K632
K645
K646
K680
K690
Q630
Q632

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Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE 285-5520 RETAINERS ON CERTAIN 777G OFF-HIGHWAY TRUCKS
7755 4050		PS44890

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44890" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Oct2017

PROBLEM

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The existing 285-5520 Final Drive Ring Gear Retainers can wear on certain 777G Off-Highway Trucks. If the existing retainers wear they can result in damage to, but not limited to the sun, planetary, or ring gears.

AFFECTED PRODUCT

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Model	Identification Number
777G	TNM00114, 118-120, 122, 124, 135, 137, 139, 141, 159-161, 164, 166, 168, 170, 172, 174, 176-179, 195, 197, 199, 201, 203, 234-236, 238, 241, 243, 255, 257, 259, 261, 263, 275, 291, 300-302, 311-313, 340-341, 346, 349, 351, 353, 355, 360, 390-392, 419, 421, 423, 557, 563, 583, 589-600, 604-606, 608-611, 620, 639-640, 659-668, 670-674, 735-740, 764-767, 779-787, 789-790, 800-804, 815-817, 823-824, 827-828, 833-848, 857
777G OEM	M6J00119-00120 T4Y00138-00139, 149, 156-157, 166-169, 176, 190-191, 197

PARTS NEEDED

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Qty	Part Number	Description
2	3D3295	SEAL-O-RING
2	9X7550	SEAL-O RING
8	4642406	RETAINER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the 285-5520 Retainers with 464-2406 Retainers. Reference as needed KENR9931, "777G Off-Highway Truck Power Train Disassembly and Assembly".

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-12000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
12001-16000 hrs, 37-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%
16001-24000 hrs, 49-60 mo	33.0%	0.0%	0.0%	0.0%	50.0%	100.0%