PRODUCT SUPPORT PROGRAM FOR RESEALING THE CYLINDER HEAD TO BLOCK JOINT ON CERTAIN 793, 793B, 793C, AND 793D OFF-HIGHWAY TRUCKS Caterpillar


PRODUCT SUPPORT PROGRAM FOR RESEALING THE CYLINDER HEAD TO BLOCK JOINT ON CERTAIN 793, 793B, 793C, AND 793D OFF-HIGHWAY TRUCKS

Usage:

TEBE3620-00

21Oct2015


R080
R083
R087

 
Containment -
After Failure Only

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR RESEALING THE CYLINDER HEAD TO BLOCK JOINT ON CERTAIN 793, 793B, 793C, AND 793D OFF-HIGHWAY TRUCKS

7777 1100 1124 7555 1201
PS61314
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

NOTE:

When reporting the repair, use "PS61314" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

31Oct2017

PROBLEM

The engine in certain 793, 793B, 793C, and 793D Off-Highway Trucks may experience head gasket leaks due to shim gasket deterioration and wear, and external oil leaks due to failed water ferrules or loose inserts. Gaskets are found to have deteriorated rubber material, cracked bead, metal wear, and separation of the gasket. Shim gasket deterioration and wear, external water leaks, external oil leaks, and cylinder block top deck wear.

AFFECTED PRODUCT

Model Identification Number
793  3SJ00011
793B  1HL00016, 23, 42, 44, 55, 106, 126, 198, 246, 257-259, 272-273, 389-390, 399-400, 425, 436, 484, 508, 514-515
793C 4AR00092, 119, 125, 129, 160, 201-203, 205-206, 341

4GZ00107, 118, 199

ATY00232, 240, 242, 401-407, 564-567, 685-690, 696-698, 782, 830-831, 863-864, 949, 1122-1124
793D  FDB00110, 177, 181-182, 205, 350-353, 357-358, 362-364, 426, 473-474, 486-488, 501, 503, 547, 549, 558, 560, 562, 564, 566, 568, 570, 572, 588, 590, 594, 600, 602, 606, 635, 637, 665, 669, 694, 732, 781, 821, 823, 894-895, 986-987, 1001-1002, 1004-1005, 1084, 1178-1185

PARTS NEEDED

Qty

Part Number Description
2 2W0752 GASKET
1 4S5898 SEAL-O RING
2 5P0840 SEAL-O-RING
4 5P3875 BOLT-HEX HEAD
1 6V5101 SEAL-O-RING
1 7F8698 BOLT
8 7N1961 BOLT-12 POINT HD
1 7N5080 GASKET-MANIFOLD
1 1106991 GASKET-HEAD
1 1106994 PLATE-SPACER
1 1272176 SEAL-INTEGRAL
1 1445692 GASKET-PLATE
1 2295332 GASKET
1 2415928 GASKET AS
1 2454907 SEAL-FUEL SYSTEM
1 2454908 SEAL-FUEL SYSTEM
1 2720760 SEAL
4 4200652 SEAL AS-WATER
4 4200653 SEAL AS-WATER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 8% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

If during visual inspections, cooling fluid and oil leaks are detected, rework the head to block joint. Refer to the Disassembly and Assembly manual(s).

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-10000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
10001-16000 hrs,
25-48 mo 
33.0%
50.0%
50.0%
50.0%
0.0%
0.0%
 NOTE: This is a 16.0-hour job

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

This service letter considers only one (1) head to block joint rework per engine. If two or more head to block joints have to be reworked, submit separate claims. Maximum of 16 different claims per engine serial number are allowed.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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