PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 454-0426 AND 454-8613 SEAL KITS FROM DEALER STOCK
Usage:
TEBE3613-00
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| 23Sep2015 |
D-440
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| Parts stock action only | PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 454-0426 AND 454-8613 SEAL KITS FROM DEALER STOCK |
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| 5102 5104 7750 | PI70588 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Dec2015 |
PROBLEM
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| Certain 424B Backhoe Loaders have a loader arm and loader bucket arrangement which is drifting automatically due to an internal leak in the lift and tilt cylinders. Piston seal damage is the failure mode. |
ACTION REQUIRED
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| Remove all 454-0426 and 454-8613 Seal Kits from dealer parts stock. Order the new seal kits that are available in IDC Thiruvallur. |
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SERVICE CLAIM ALLOWANCES
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| Submit one claim for all parts removed from dealer parts stock. |
PARTS DISPOSITION
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| ***** NACD ***** Hold all 454-0426 and 454-8613 Seal Kits for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. ***** EAME, LACD, and APD ***** Hold all 454-0426 and 454-8613 Seal Kits for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling. |
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