PRODUCT SUPPORT PROGRAM FOR INSPECTING AND ELIMINATING INTERFEARENCE FOR THE 275-9243 OIL COOLER HOSE ASSEMBLY ON CERTAIN 770 AND 772 OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSPECTING AND ELIMINATING INTERFEARENCE FOR THE 275-9243 OIL COOLER HOSE ASSEMBLY ON CERTAIN 770 AND 772 OFF-HIGHWAY TRUCKS

Usage:

REBE6264-00

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06Aug2010

U-306

D-261

O-264

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR INSPECTING AND ELIMINATING INTERFEARENCE FOR THE 2759243/">275-9243 OIL COOLER HOSE ASSEMBLY ON CERTAIN 770 AND 772 OFF-HIGHWAY TRUCKS
1374		PS43138

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43138" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Aug2011

PROBLEM

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The 2759243/">275-9243 Oil Cooler Hose Assembly, within the 280-1619 Lines Group - Oil Cooler, can possibly rub on the tabs holding the sound suppression panels to certain 770 and 772 Off-Highway Trucks. Continued rubbing may possibly cause damage to the hose and shorten its service life. This is only an issue on certain trucks equipped with the 270-5360 Suppression Arrangement, the 352-8005 Conversion Arrangement, the 262-6651 European Arrangement or the 262-6652 European Arrangement.

AFFECTED PRODUCT

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Model	Identification Number
770	BZZ00077, 80-83, 86-88, 92-97, 101, 104, 108, 125-126, 132, 143, 153-155, 158-160, 165, 173-177, 180-184, 200-201, 210, 222-227, 229-231, 257-261, 263-264, 274-281, 285-291, 300-301, 304-305, 323-324, 327, 341, 349-350, 378, 418, 475, 496, 498, 509-510, 515-544, 550-551, 554, 558-561, 571-573, 576-577
772	RLB00284-00286, 288-292, 296-297, 308-310, 313, 321-323, 337-338, 340-343, 346, 348-354, 357-358, 360-361, 364-370, 374-375, 377-381, 383, 385-394, 396-401, 406-409, 413-415, 419, 422-428, 434, 436-438, 440-445, 455-459, 465-468, 476-477, 480-482, 486-487, 490, 504-505, 509-510, 513-514, 516, 528-542, 545, 548, 550-551, 555, 564, 571-573, 580-582

PARTS NEEDED

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Qty	Part Number	Description
1	2759243	HOSE AS (If Required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If the machine is equipped with the 270-5360 Suppression Ar., or the 352-8005 Conversion Ar., or the 262-6651 European Ar., or the 262-6652 European Ar., rework the sound suppression holding tabs on the 279-1140 Suppression Gp. - Sound on the right hand side of the truck according to the rework instructions. This will eliminate any possibility the 2759243/">275-9243 Oil Cooler Hose rubbing the tabs on the 279-1140 Suppression Gp. - Sound.

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-15000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 2.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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Remove the Sound Suppression Panels under the Right side of the Engine Compartment.
Examine the 2759243/">275-9243 Cooler Hose for signs of damage stemming from contact with the Sound Suppression Holding Bracket.
If damage is apparent, replace the 2759243/">275-9243 Hose and O-rings.
Remove the Sound Suppression material from the 278-2689 Plate Assembly and from the 313-9545 Door Assembly. Remove the sound suppression Holding Clips from the 278-2689 Plate Assembly and from the 313-9545 Door Assembly, and relocate them 2 inches towards the interior of the machine (see pictures) to allow clearance for the 2759243/">275-9243 Hose.
Inspect and touch up paint defects after the work is complete and reinstall the Sound Suppression material to the 278-2689 Plate Assembly and the 313-9545 Door Assembly. Then reinstall parts to Machine using the same mounting hardware.