PRODUCT SUPPORT PROGRAM FOR REPLACING THE PLATFORMS ON CERTAIN 785, 789, AND 793 OFF-HIGHWAY TRUCKS
Usage:
REBE6295-00
Show/hide table
| 09Dec2010 |
U-492
A-405
D-431
O-433
Show/hide table
| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE PLATFORMS ON CERTAIN 785, 789, AND 793 OFF-HIGHWAY TRUCKS |
|
| 7255 | PS51940 |
|
Show/hide table
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51940" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
Show/hide table
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
Show/hide table
Show/hide table
Show/hide table
TERMINATION DATE |
| 31Dec2012 |
PROBLEM
Show/hide table
| The existing platforms can crack on certain 785, 789, 793 Off-Highway Trucks. If the existing platform cracks it can cause the platform to be unstable. |
AFFECTED PRODUCT
Show/hide table
| Model | Identification Number |
| 785D | MSY00057-00243 |
| 785D OEM | DMC00117-00124 |
| 789B | 7EK75001-75005 |
| 789C | 2BW00567-01808 |
| 793B | 1HL75001-75003, 76001-76005, 78001-78007 |
| 793C | 4AR76006-76010, 77002 ATY00512-01124 |
| 793D | FDB00105-01371 |
| 793F | SSP00112-00241 |
PARTS NEEDED
Show/hide table
Qty |
Part Number | Description |
| 12 | 5P2566 | BOLT |
| 12 | 8T4183 | BOLT |
| 12 | 8T4184 | BOLT |
| 12 | 1984778 | WASHER-HARD |
| 2 | 3635154 | PLATFORM AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
Show/hide table
| 1. Remove the existing 215-1463 Platforms. 2. Measure the bolts for size and length. Do not reuse the bolts. 3. Determine the correct bolt part number to be used for installation of the new platform. Use 1/2" or 12mm bolts from the Parts Needed that are 10mm longer than the bolts that were removed. 4. Install the each new 363-5154 Platform and six 198-4778 Structural Washers using the correct bolts as determined in Step 3. |
Show/hide table
SERVICE CLAIM ALLOWANCES
Show/hide table
0-12 mo |
||||||
13-24 mo |
||||||
Show/hide table
| NOTE: This is a 4.0-hour job | ||||||
Show/hide table
PARTS DISPOSITION
Show/hide table
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
PRODUCT SUPPORT PROGRAM FOR REPLACING 3E-5239 BACKUP LIGHT RELAY WITH A 231-3930 RELAY ON CERTAIN 773F, 775F AND 777F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING 3E-5239 BACKUP LIGHT RELAY WITH A 231-3930 RELAY ON CERTAIN 773F, 775F AND 777F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 7C7677 AND 7C7678 FUEL LINE TUBES FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 7C7677 AND 7C7678 FUEL LINE TUBES FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REWORKING THE FRONT AXLE ON CERTAIN 120M, 140M, AND 160M MOTOR GRADERS EQUIPPED WITH ALL WHEEL DRIVE (AWD) PRODUCT SUPPORT PROGRAM FOR REWORKING THE FRONT AXLE ON CERTAIN 120M, 140M, AND 160M MOTOR GRADERS EQUIPPED WITH ALL WHEEL DRIVE (AWD)
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING THE PRESSURE REDUCING VALVE ON THE PISTON PUMP FOR THE HYDRAULIC FAN ON CERTAIN 793F OFF-HIGHWAY TRUCKS PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING THE PRESSURE REDUCING VALVE ON THE PISTON PUMP FOR THE HYDRAULIC FAN ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 178-8973 SECOND REDUCTION FINAL DRIVE BEARINGS ON CERTAIN 797B AND 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 178-8973 SECOND REDUCTION FINAL DRIVE BEARINGS ON CERTAIN 797B AND 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING OIL COOLER COVERS FOR CERTAIN 12M, 14M, 120M, 140M, AND 160M MOTOR GRADERS PRODUCT SUPPORT PROGRAM FOR INSTALLING OIL COOLER COVERS FOR CERTAIN 12M, 14M, 120M, 140M, AND 160M MOTOR GRADERS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING REAR AXLE SPINDLES ON CERTAIN 773F AND 775F OFF-HIGHWAY TRUCKS PRODUCT IMPROVEMENT PROGRAM FOR REWORKING REAR AXLE SPINDLES ON CERTAIN 773F AND 775F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND ELIMINATING INTERFEARENCE FOR THE 275-9243 OIL COOLER HOSE ASSEMBLY ON CERTAIN 770 AND 772 OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR INSPECTING AND ELIMINATING INTERFEARENCE FOR THE 275-9243 OIL COOLER HOSE ASSEMBLY ON CERTAIN 770 AND 772 OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FAN MOTOR SHAFT SEAL AND/OR REROUTING THE FAN MOTOR CASE DRAIN TO TANK LINES ON CERTAIN 16M MOTOR GRADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE FAN MOTOR SHAFT SEAL AND/OR REROUTING THE FAN MOTOR CASE DRAIN TO TANK LINES ON CERTAIN 16M MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE HVAC DUCTS ON CERTAIN 320C, 320D, 322C, 324D, 325C, 325D, 330C, AND 330D FORESTRY MACHINES PRODUCT SUPPORT PROGRAM FOR REWORKING THE HVAC DUCTS ON CERTAIN 320C, 320D, 322C, 324D, 325C, 325D, 330C, AND 330D FORESTRY MACHINES
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE WATER TANK KIT ON CERTAIN SKID STEER LOADERS, MULTI-TERRAIN LOADERS, AND COMPACT TRACK LOADERS PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE WATER TANK KIT ON CERTAIN SKID STEER LOADERS, MULTI-TERRAIN LOADERS, AND COMPACT TRACK LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE GRAB ARMS AND CYLINDERS ON CERTAIN HF201 FELLING HEADS PRODUCT SUPPORT PROGRAM FOR REPLACING THE GRAB ARMS AND CYLINDERS ON CERTAIN HF201 FELLING HEADS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOLT SPACERS FOR THE FINAL DRIVE TO TANDEM JOINT ON CERTAIN 14M AND 16M MOTOR GRADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOLT SPACERS FOR THE FINAL DRIVE TO TANDEM JOINT ON CERTAIN 14M AND 16M MOTOR GRADERS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING CHASSIS SOFTWARE ON CERTAIN 773F AND 775F OFF-HIGHWAY TRUCKS PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING CHASSIS SOFTWARE ON CERTAIN 773F AND 775F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE SLIDE FRAME BORE CHAMFER ON CERTAIN 422E, 428E, 432E, 434E, 442E, AND 444E BACKHOE LOADERS PRODUCT SUPPORT PROGRAM FOR REWORKING THE SLIDE FRAME BORE CHAMFER ON CERTAIN 422E, 428E, 432E, 434E, 442E, AND 444E BACKHOE LOADERS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING ARTICULATION CYLINDER MOUNTING PINS ON CERTAIN 24M MOTOR GRADERS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING ARTICULATION CYLINDER MOUNTING PINS ON CERTAIN 24M MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND INSTALLING A 2G-8777 SEAL AND 9M-2092 O-RING IF NEEDED IN THE FRONT AXLE OF CERTAIN 120K, 12K, AND 140K MOTOR GRADERS PRODUCT SUPPORT PROGRAM FOR INSPECTING AND INSTALLING A 2G-8777 SEAL AND 9M-2092 O-RING IF NEEDED IN THE FRONT AXLE OF CERTAIN 120K, 12K, AND 140K MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE TUBE CLIP POINTS ON CERTAIN 797F LARGE OFF HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE TUBE CLIP POINTS ON CERTAIN 797F LARGE OFF HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE FRONT FRAME ON CERTAIN 14M MOTOR GRADERS PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE FRONT FRAME ON CERTAIN 14M MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING A FAILED BRAKE LIMIT SWITCH ON CERTAIN 120M, 140M, 160M, 12M, 14M, AND 16M MOTOR GRADERS PRODUCT SUPPORT PROGRAM FOR REPLACING A FAILED BRAKE LIMIT SWITCH ON CERTAIN 120M, 140M, 160M, 12M, 14M, AND 16M MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE 292-5481 COWLING ON CERTAIN 770 AND 772 OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE 292-5481 COWLING ON CERTAIN 770 AND 772 OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE RECEPTACLE - GP AUXILIARY START ON CERTAIN R2900G LOAD HAUL DUMP MACHINES PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE RECEPTACLE - GP AUXILIARY START ON CERTAIN R2900G LOAD HAUL DUMP MACHINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC FAN MOTOR ON CERTAIN 725, 730, 735, 740, 730 EJECTOR, 740 EJECTOR, AND OEM VERSIONS OF ARTICULATED TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC FAN MOTOR ON CERTAIN 725, 730, 735, 740, 730 EJECTOR, 740 EJECTOR, AND OEM VERSIONS OF ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR TROUBLESHOOTING EXCESSIVE WATER IN THE TANDEM OIL ON CERTAIN 140M AND 160M MOTOR GRADERS PRODUCT SUPPORT PROGRAM FOR TROUBLESHOOTING EXCESSIVE WATER IN THE TANDEM OIL ON CERTAIN 140M AND 160M MOTOR GRADERS