PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING CHASSIS SOFTWARE ON CERTAIN 773F AND 775F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING CHASSIS SOFTWARE ON CERTAIN 773F AND 775F OFF-HIGHWAY TRUCKS

Usage:

REBE6309-01

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20Jul2010

(Revised 04Aug2010)

U-267

A-205

D-227

O-230

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING CHASSIS SOFTWARE ON CERTAIN 773F AND 775F OFF-HIGHWAY TRUCKS
7610 7620		PI31775

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31775" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31775" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 20Jul2010 Service Letter. A change was made to the Action Required.

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COMPLETION DATE	TERMINATION DATE
31Jan2011	31Jul2011

PROBLEM

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Improved software needs to be flashed onto certain 773F and 775F Off-Highway Trucks. The new software will prevent excessive torque during transmission shifts.

AFFECTED PRODUCT

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Model	Identification Number
773F	EED00273-01092
773F OEM	EXD00100-00109
775F	DLS00275-01077

PARTS NEEDED

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Qty	Part Number	Description
1	3648719	SFWR GP-A3001
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Flash 364-8719 Software into the chassis ECM using Electronic Technician (ET) and a Communication Adapter. Reference Testing and Adjusting RENR8342 to calibrate the transmission clutch pressures. Download transmission shift matrix and send in a .pdf format to Randy Gallinger at Gallinger_Randy_R@CAT.com.

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 2.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING CHASSIS SOFTWARE ON CERTAIN 773F AND 775F OFF-HIGHWAY TRUCKS

MODELS INVOLVED - 773F and 775F Off-Highway Trucks

Dear Caterpillar Product Owner:

The improved software needs to be flashed onto certain 773F and 775F Off-Highway Trucks. The new software will prevent excessive torques during transmission shifts. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 20Jul2010 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 20Jul2010 Service Letter