PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING 9G1919 PLANETARY GEARS IN DEALER PART STOCK
Usage:
REBE6247-00
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| 16Jun2010 |
U-209
A-164
D-182
O-186
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| Parts stock action only | PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING 9G1919 PLANETARY GEARS IN DEALER PART STOCK |
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| 7750 | PI70346 |
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| NOTE: | When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 30Sep2010 |
PROBLEM
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| 9G1919 Planetary Gears in dealer part stock need to be inspected. Some of these 9G1919 Planetary Gears have missed the final gear tooth grind operations. Gears that missed the grind operation will need to be removed from dealer parts stock. |
ACTION REQUIRED
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| Inspect all 9G1919 Planetary Gears in dealer parts stock. Image 1 below shows a good gear on the left and non-conforming gear on the right. The finish ground part on the left is clearly shinier and shows horizontal grinder finish compared to the non-ground gear on the right that still shows the hob scallops. Gears that missed the grind operation need to be removed from dealer parts stock. In order to facilitate the tracking and containment of these gears, contact Transmission Product Support with the total number of gears found that have not been properly finished as soon as possible. Contact Transmission Product Support at one of the following numbers: Randy Gallinger: 309-675-7790 Gary Hodskins: 309-494-2546 Joel Miller: 309-675-2398 |
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| Image1 |
SERVICE CLAIM ALLOWANCES
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| Submit one claim for all parts removed from dealer parts stock. |
PARTS DISPOSITION
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| "Send It Back" will generate a Parts Return Request (PRR) for all 9G1919 Planetary Gears for NACD Dealers. LACD, EAME, and APD dealers will need to return the 9G1919 Planetary Gears according to their normal warranty return procedures. All Dealers will need to return the 9G1919 Planetary Gears that have not been properly finished to the following address: Caterpillar, Inc. East Peoria Plant Attn.: Gary Hodskins BLDG KK, Dock 57, Location KK-38-Q 100 Tractor Drive East Peoria, IL 61630 |
Caterpillar Information System:
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