PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN TUBE ASSEMBLES ON CERTAIN 24M, 18M3, 16M3, 120M, 140M, 160M, AND 14L MOTOR GRADERS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN TUBE ASSEMBLES ON CERTAIN 24M, 18M3, 16M3, 120M, 140M, 160M, AND 14L MOTOR GRADERS

Usage:

TEBE8747-01

02Apr2019
(Revised 09May2019)


U-197
A-167
D-173
O-178

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN TUBE ASSEMBLES ON CERTAIN 24M, 18M3, 16M3, 120M, 140M, 160M, AND 14L MOTOR GRADERS

5057
PS46204
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46204" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 02Apr2019 Service Letter. Changes have been made to remove Group 5.


TERMINATION DATE

30Apr2021

PROBLEM

The existing tubes can fail on certain 24M, 18M3, 16M3, 120M, 140M, 160M, and 14L Motor Graders. If an existing tube fails it will cause a loss of fluid and functionality. This can include implements control, steering systems, or braking systems depending on the tube location.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
24M  B9300220-00245
*******Group  2*******
16M 3 E9Y00262-00303

N9Y00237
18M 3 E9W00234-00245

N9A00231-00236
*******Group  3*******
120M B9C01463-01488

D9W00528-00529
*******Group  4*******
140M  D9G01767-01805
14L  B9400300-00304
160M  D9T01561-01563

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 2S4078 SEAL-O-RING
1 5K9090 SEAL-O-RING-ORFS
1 6V8400 SEAL-O-RING-ORFS
1 8T9580 OIL
1 2984728 TUBE AS.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 4J0520 SEAL-O-RING
1 5K9090 SEAL-O-RING-ORFS
1 7M8485 SEAL-O-RING-STOR
1 8T9580 OIL
1 4287945 TUBE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 1P3702 SEAL-RECTANGULAR
2 3K0360 SEAL-O-RING
4 6V8398 SEAL-O-RING-ORFS
3 6V9746 SEAL-O-RING-ORFS
1 8T9580 OIL
1 2835190 TUBE AS
1 2960596 TUBE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 4*******
4 1P3702 SEAL-RECTANGULAR
4 6V9746 SEAL-O-RING-ORFS
1 8T9580 OIL
1 2484037 TUBE AS.
1 2772473 TUBE AS
1 2939387 TUBE AS
1 2939650 TUBE AS.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Please read and follow all operational items in the OMM. Place the machine in safe area and relieve the hydraulic system of pressure as per the OMM. Replace the tubes covered for the applicable model. Rework could include a single tube or multiple tubes depending on the model.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-12000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 1

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-12000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 2

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 3

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 4



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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