PRODUCT SUPPORT PROGRAM FOR REWORKING THE ENGINE SOFTWARE AND DIESEL PARTICULATE FILTER ON CERTAIN C3.4B INDUSTRIAL ENGINES
Usage:
TEBE8515-01
Show/hide table
| 18Dec2018 |
| (Revised 26Mar2019) |
U-738
D-158
Show/hide table
| Before/After | PRODUCT SUPPORT PROGRAM FOR REWORKING THE ENGINE SOFTWARE AND DIESEL PARTICULATE FILTER ON CERTAIN C3.4B INDUSTRIAL ENGINES |
|
| 108U 1050 108F 1920 | PS46093 |
|
Show/hide table
| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46093" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
Show/hide table
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
Show/hide table
Show/hide table
Show/hide table
| NOTE: | This Revised Service Letter replaces the 18Dec2018 Service Letter. A change was made to the Mail Codes. |
Show/hide table
TERMINATION DATE |
| 31Dec2020 |
PROBLEM
Show/hide table
| The Diesel Particulate Filter core may fail on certain C3.4B Industrial Engines. The failures may result in loss of power and a blocked Diesel Particulate Filter. |
AFFECTED PRODUCT
Show/hide table
| Model | Identification Number |
| C3.4B | CJG01859-01865, 1867, 1869-1870, 1901-1910, 1994, 2268, 2272, 2323-2324, 2364-2365, 2367-2374, 2376-2377, 2414, 2430-2439, 2441-2446, 2454-2456, 2458-2460, 2462-2463, 2482, 2529, 4411-4414, 4453-4465, 4999-5025, 5048-5050, 5069-5088, 5090-5095 CNW00578-00579, 581-587, 666, 668-674, 677, 680, 684, 708, 730-738, 740-744, 746, 748-750 |
PARTS NEEDED
Show/hide table
Qty |
Part Number | Description |
| 1 | 20R3615 | KIT-FILTER (After Failure Only) |
| 1 | 3793061 | SEAL (After Failure Only) |
| 1 | 3793064 | SEAL-O-RING (After Failure Only) |
| 1 | 3879343 | CLIP (After Failure Only) |
| 1 | 4732321 | ENGINE SOFTWARE |
| 1 | 4813598 | FILTER AS (After Failure Only) |
| 1 | GND_WIRE_KIT | Regen Interlock GND Wire Kit (See Action Required) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 26% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
Show/hide table
| Before Failure: 1 - Update Engine Software, refer to Troubleshooting ? ECM Software ? Install, ensure to follow the steps to save the Engine Configuration data. 2 - Apply Carlson Service Number 14CP-013 - Regeneration Interlock Ground Wire Kit, contact a Carlson Paving Products Dealer for Kit Part Number 14CP-013. After Failure: 1 - Refer to Steps 1 and 2 of the Before Failure actions. 2 - Service CCB Filter and replace with new filter, refer to Operation and Maintenance Manual ? Engine Crankcase Breather element ? Replace. 3 - Remove Diesel Particulate Filter, Refer to Disassembly and Assembly - Diesel Particulate Filter - Remove - wall Flow Diesel Particulate Filter. 4 - Move the Diesel Particulate Filter Assembly to a suitable work surface. 5 - Refer to Specifications - Diesel Particulate Filter (Wall Flow Diesel Particulate Filter(DPF)), remove V Band Clamps (1) and (4), carefully split assembly and remove DPF Canister element. 6 - Using new DPF Kit Filter, reassemble the Diesel Particulate Filter Assembly noting the alignment marks previously made in Step 3, refer to Specifications - Diesel Particulate Filter (Wall Flow Diesel Particulate Filter(DPF)). 7 - Reinstall the Diesel Particulate Filter assembly, Refer to Disassembly and Assembly - Diesel Particulate Filter - Install - wall Flow Diesel Particulate Filter. 8 - As the DPF has been replaced, ensure the ?DPF Replacement Reset? procedure is performed using CAT ET, refer to Troubleshooting - Service Tool Features - Components Replacement Resets. |
Show/hide table
SERVICE CLAIM ALLOWANCES
Show/hide table
0-60 mo |
||||||
Show/hide table
| NOTE: This is a 1.5-hour job | ||||||
| Note an additional 4.5 hours is allowed for After Failure. |
Show/hide table
PARTS DISPOSITION
Show/hide table
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE MOUNTING GROUP BRACKET BOLTS ON CERTAIN M314F, M315F, M316F, M317F, AND M323F EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE MOUNTING GROUP BRACKET BOLTS ON CERTAIN M314F, M315F, M316F, M317F, AND M323F EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FINAL DRIVE PLANET PIN RETAINER ON CERTAIN 120M AND 140M MOTOR GRADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE FINAL DRIVE PLANET PIN RETAINER ON CERTAIN 120M AND 140M MOTOR GRADERS
PRODUCT IMPROVEMENT PROGRAM FOR APPLYING SILICONE LUBRICANT TO THE ALTERNATE EXIT WINDOW SEALS ON CERTAIN AD30, AD45B, AND AD60 UNDERGROUND ARTICULATED TRUCKS; AND ON CERTAIN R1300G, R1600H, R1700G, R1700K, R2900G, AND R3000H LOAD HAUL DUMP MACHINES PRODUCT IMPROVEMENT PROGRAM FOR APPLYING SILICONE LUBRICANT TO THE ALTERNATE EXIT WINDOW SEALS ON CERTAIN AD30, AD45B, AND AD60 UNDERGROUND ARTICULATED TRUCKS; AND ON CERTAIN R1300G, R1600H, R1700G, R1700K, R2900G, AND R3000H LOAD HAUL DUMP MACHINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE OIL DIPSTICK BRACKET ON CERTAIN 559D, 579D, 2384D, AND 2484D KNUCKLEBOOM LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE OIL DIPSTICK BRACKET ON CERTAIN 559D, 579D, 2384D, AND 2484D KNUCKLEBOOM LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING EXISTING REAR RIMS ON CERTAIN 14L MOTOR GRADERS PRODUCT SUPPORT PROGRAM FOR REPLACING EXISTING REAR RIMS ON CERTAIN 14L MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE STEERING ADJUSTMENT STRUT ON CERTAIN CUV82 AND CUV102D UTILITY VEHICLES PRODUCT SUPPORT PROGRAM FOR REPLACING THE STEERING ADJUSTMENT STRUT ON CERTAIN CUV82 AND CUV102D UTILITY VEHICLES
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 2630034 AND 3478748 ROCKER ARM ASSEBMLIES FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 2630034 AND 3478748 ROCKER ARM ASSEBMLIES FROM DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING WATER FERRULES ON CERTAIN 10R7929 3524 REMAN ENGINES PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING WATER FERRULES ON CERTAIN 10R7929 3524 REMAN ENGINES
PRODUCT SUPPORT PROGRAM FOR INSTALLING A HOOD HINGE BRACKET, OR REPLACING THE HOOD, ON CERTAIN TL1055D, TL1255D, TL642D, TL943D, AND TH514D TELEHANDLERS PRODUCT SUPPORT PROGRAM FOR INSTALLING A HOOD HINGE BRACKET, OR REPLACING THE HOOD, ON CERTAIN TL1055D, TL1255D, TL642D, TL943D, AND TH514D TELEHANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC PUMP SIGNAL LINES ON CERTAIN 120K, 120K2, 12K, 140K, 140K2, 160K MOTOR GRADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC PUMP SIGNAL LINES ON CERTAIN 120K, 120K2, 12K, 140K, 140K2, 160K MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION HOSE ROUTING ON CERTAIN 994K WHEEL LOADERS PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION HOSE ROUTING ON CERTAIN 994K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE COMPONENT FRONT FRAME WELDS ON CERTAIN 773E OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE COMPONENT FRONT FRAME WELDS ON CERTAIN 773E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE INTERMEDIATE SPEED SENSORS ON CERTAIN 745 ARTICULATED TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE INTERMEDIATE SPEED SENSORS ON CERTAIN 745 ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 4996329 BOLTS ON CERTAIN AP300D, AP300F, AND AP355F ASPHALT PAVERS EQUIPPED WITH SE34V, SE34VT, OR AS4173 SCREEDS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 4996329 BOLTS ON CERTAIN AP300D, AP300F, AND AP355F ASPHALT PAVERS EQUIPPED WITH SE34V, SE34VT, OR AS4173 SCREEDS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN C4.4 INDUSTRIAL ENGINES, XQ115, AND XQ125 GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN C4.4 INDUSTRIAL ENGINES, XQ115, AND XQ125 GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN CB13, CB15, CB16, CB64B, CB66B, AND CB68B VIBRATORY ASPHALT COMPACTORS PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN CB13, CB15, CB16, CB64B, CB66B, AND CB68B VIBRATORY ASPHALT COMPACTORS
RODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN 2384D, 2484D, 559D, AND 579D KNUCKLEBOOM LOADERS RODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN 2384D, 2484D, 559D, AND 579D KNUCKLEBOOM LOADERS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN 320, 320F, 323F, AND 325F EXCAVATORS PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN 320, 320F, 323F, AND 325F EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN AP500F, AP555F, AP600F, AND AP655F ASPHALT PAVERS, AND CW34 PNEUMATIC COMPACTORS PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN AP500F, AP555F, AP600F, AND AP655F ASPHALT PAVERS, AND CW34 PNEUMATIC COMPACTORS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN CCS9 COMBINATION COMPACTORS, CP54B, CP56B, CP68B, CP74B, CS54B, CS56B, CS64B, CS66B, CS68B, CS74B, CS76B, AND CS78B VIBRATORY SOIL COMPACTORS PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN CCS9 COMBINATION COMPACTORS, CP54B, CP56B, CP68B, CP74B, CS54B, CS56B, CS64B, CS66B, CS68B, CS74B, CS76B, AND CS78B VIBRATORY SOIL COMPACTORS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN 416F 2, 420F 2, 428F 2, 430F 2, 432F 2, 434F 2, 440, 444 F 2, AND 450 BACKHOE LOADERS PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN 416F 2, 420F 2, 428F 2, 430F 2, 432F 2, 434F 2, 440, 444 F 2, AND 450 BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN TH357D, TL1055D, AND TL1255D TELEHANDLERS PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN TH357D, TL1055D, AND TL1255D TELEHANDLERS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN M314F, M315F, M316F, AND M317F WHEELED EXCAVATORS PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN M314F, M315F, M316F, AND M317F WHEELED EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN C3.4B INDUSTRIAL ENGINES PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN C3.4B INDUSTRIAL ENGINES