Product Link ® Elite PLE742 Systems Caterpillar

425-6889 Cable As

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425-6889 Cable As

The 425-6889 Cable As is used to connect the nine-pin service port on the Network Manager wiring harness to a laptop computer. The 425-6889 Cable As allows the user to flash software onto the Network Manager through WinFlash. The 425-6889 Cable As also allows the user to access the "Service Dashboard".

Note: The 305-5528 Wiring Harness that was used on legacy Product Link devices will also work for service on the PLE742 installations.

Note: Some newer machines may be equipped with a 14-Pin connector. that integrates an Ethernet connection into the plug to service the Product Link device.

Web Configuration Home Page

The "Web Configuration" home page is accessed by attaching the 425-6889 Cable As to the Product Link harness, and a laptop. Once a connection is made, the user can use the following Steps to access the "Web Configuration" home page.

There are two ways to connect to the "Web Configuration" home page, the first is through the "Browse Network Devices" option in 2014C or newer Cat ET. The other is through the Cat ECM Finder application that can be downloaded from https://dealer.cat.com/PL.

The URL for the "Web Configuration Home Page" that is embedded in the PLE702 Network Manager is http://165.26.78.1.

1. Connect to the Product Link device with the 425-6889 Cable As.

2. Open Cat ET.
   Show/hide table

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3. In the "Utilities" option, select "Browse Product Network Devices". Refer to Illustration 2.

4. In the "Network Devices" drop-down menu, select your laptops wired Ethernet port. This selection may vary based on operating system and laptop.
   Show/hide table

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5. Detect ECMs on the Ethernet Datalink by using the "Detect" button. Refer to Illustration 3.
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6. Once ECMs are detected, select an ECM and then click the "Launch" button. This will launch the "Web Configuration" home page into your preferred network browser.

To access the "Web Configuration" home page through the Cat ECM Finder application, use the following steps.

Note: The Cat ECM Finder application can be downloaded from https://dealer.cat.com/PL in the "Service Technicians Toolbox" link.

1. Open the Cat ECM Finder application.

2. In the "Network Devices" drop-down menu, select your laptops wired Ethernet port. This selection may vary based on operating system and laptop.
   Show/hide table

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3. Detect ECMs on the Ethernet Datalink by using the "Detect" button. Refer to Illustration 5.
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4. Once ECMs are detected, select an ECM and then click the "Launch" button. This will launch the "Web Configuration" home page into your preferred network browser.

Service Dashboard

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Service Dashboard page

The "Service Dashboard" is an embedded web page with information about the Product Link device. The "Service Dashboard" includes the ability to download reports for troubleshooting, and the ability to run service tests.

The "Connected Devices" section includes information about what devices are connected and recognized by the PLE702 Network Manager on each of the eleven Ethernet ports.

Radio Interface

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The "Radio Information" drop-down in the "Service Dashboard" provides important information about the radio including what the signal strength is and which network the radio is connected to.

Communication Check

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The "Communication Check" is an end to end test that verifies that the Caterpillar back office network is receiving the information being transmitted by the PLE742 system. The "Communication Check" will also work with a PLE702 Network Manager that is connected through a LAN Connection. Once the "Communication Check" link is selected, the test automatically begins. The test will check end to end communication for up to 3 minutes. Once the test is complete, the user will receive a message that the test passed or failed. Refer to Illustration 9 and Illustration 10.

Connection and File Transfer Log

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The "Connection and File Transfer Log" records every time that the Product Link device attempts to create a connection, and every file that is transferred to the "User Interface". The log displays if the connection attempt was successful, or failed. It also displays whether each file being transferred was successful or failed.

Product Link Home

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The "Product Link" home page supplies basic system information about PLE702 Network Manager device installed.

ECM Exclusion

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The ECM "Excluded Devices" screen will display each of the ECMs that the PLE702 Network Manager has detected on the datalinks provided. In some installations, it may be necessary to exclude some ECMs on certain datalinks to resolve issues. For multiple Network Manager installations, exclude the backup ECMs and any other Product Link devices.

Note: If any changes are made, the device will need to be rebooted before the changes will take effect.

Settings - GPS

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The "Settings-GPS" screen will display the different options to configure the external GPS antennas. There are multiple options of external antennas that can be installed aside from the Caterpillar external antenna. For more information on external antennas, refer to Special Instruction, REHS8850.

Settings - Network Configuration Page

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The "Network Configuration" page inside the "Settings" menu page allows the ability to make advanced settings changes on "Ports 1-10" of the PLE702 Network Manager. The "Network Configuration" page is used to configure communication settings to alternate communication methods. Changing the settings on this page can create a condition where the Product Link device does not communicate and should not be changed by someone who does not understand the system settings. If changes are made that create the condition where the Product Link device stops reporting, there is an option to reinstate the PLE702 Network Manager back to "Factory Reset". For questions, contact your local Technical Representative.

Note: "Port 11" is a service port and cannot be configured.

Description of the "Settings - Network Configuration" Page

The "Settings" page allows the ability to make advanced settings changes to the PLE702 Network Manager. The "Settings" page is used to configure communication settings to alternate communication methods.

To unlock the "Network Configuration" page, select the "Click to unlock and make changes" button on the top right of the page.

VLAN - The "VLAN" specifies what functionality the installed equipment has on each Ethernet port. For example, at default "Port 3" and "Port 4" are set to a "VLAN" of 20, which would allow the user to connect to either port, and find the "Service Dashboard". "Port 1" and "Port 2" are reserved for communication methods, such as cellular and or satellite radios.

Note: If you manually change the settings for "Port 3" to match "Port 4", the "VLAN" setting must remain the same as well. If the IP address of "Port 3" and "Port 4" are the same with the "VLAN" different, you will not be able to communicate over the wire with the machine. To fix this, you will need to have a configuration sent over the air to the device.

Device Type - The device type defaults to cellular on "Port 7". For more information on using an OEM communication type, refer to "Settings - Network Configuration Examples".

Metric - The "Metric" section determines which Ethernet port is the preferred data communication port. In an installation where only a single Caterpillar radio is installed, the network manager will determine the "Metric" on its own. The "Metric" should never be manually changed when using a single Caterpillar radio. Refer to "Settings - Network Configuration Examples" for more information.

Address Mode - The "Address Mode" is only used when a solution that does not involve a Caterpillar radio is installed. Refer to "Settings - Network Configuration Examples" for more information.

DHCP DNS - The "DHCP DNS" is only used when a solution that does not involve a Caterpillar radio is installed. Refer to "Settings - Network Configuration Examples" for more information.

IP Address - The "IP Address" is only configured when connecting to a solution that does not involve a Caterpillar device. The "IP Address" on "Port 11" should never be changed. Refer to "Settings - Network Configuration Examples" for more information.

Net Mask - The "Net Mask" is only configured when connecting to a solution that does not involve a Caterpillar device. Refer to "Settings - Network Configuration Examples" for more information.

Gateway - The "Gateway" is only configured when connecting to a solution that does not involve a Caterpillar device. Refer to "Settings - Network Configuration Examples" for more information.

Speed - The "Speed" is automatically detected when connected to a Caterpillar radio. For any solution that does not involve a Caterpillar product, it is suggested to use the "Auto" option in the drop-down, unless the product specifically states otherwise.

Duplex - The "Duplex" is automatically detected when connected to a Caterpillar radio. For any solution that does not involve a Caterpillar product, it is suggested to use the "Auto" option in the drop-down, unless the product specifically states otherwise.

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Settings - Network Configuration Examples

Note: Configurations in the "Settings - Network Configuration" page should only be configured by a technician familiar with the customers site network. Some configuration changes can cause the Product Link device to not communicate properly.

Note: When deciding to use a Dynamically Addressed LAN, or Statically Addressed LAN connection on an installation, the decision would need to be made by the network administrator of the local area network on the site. There are several variables that factor into which option should be chosen, and which one will work at the chosen site. If an installation is completed at a customer site, the sites network administrator must be notified and referred to "Customer Firewall Requirements".

The following are examples on how to set up the "Settings - Network Configuration" page for a "Dynamically Addressed LAN" or "Statically Addressed LAN" communication types. All customer LAN Communication types must be connected to Ethernet "Port 7", "Primary Radio Interface".

Dynamically Addressed LAN

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When setting up a "Dynamically Addressed LAN" communication type, there are four parameters that need configured. They are:

• Device type

• Metric

• Address mode

• DHCP DNS

1. The "Device Type" will by default, be set to "Cellular" on "Port 7". This parameter must be set to blank, where nothing is displayed.

2. The "Metric" will by default, be set to "40" on "Port 7". This parameter should be changed to "20".

3. The "Address Mode" will by default, be set to blank, where nothing is displayed. This parameter should be set to "DHCP Client".

4. The "DHCP DNS" will by default, be set to blank, where nothing is displayed. This parameter should be set to "DHCP & DNS".

Statically Addressed LAN

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When setting up a "Statically Addressed LAN" communication type, there are six parameters that need configured. They are:

• Device type

• Metric

• Address mode

• IP Address

• Net Mask

• Gateway

1. The "Device Type" will by default, be set to "Cellular" on "Port 7". This parameter must be set to blank, where nothing is displayed.

2. The "Metric" will by default, be set to "40" on "Port 1". This parameter should be changed to "20".

3. The "Address Mode" will by default, be set to blank, where nothing is displayed. This parameter should be set to "Static".

4. The "IP Address" will by default, be set to blank, where nothing is displayed. This parameter should be set to the IP Address that the network administrator has assigned for this device.

5. The "Net Mask" will by default, be set to blank, where nothing is displayed. This parameter should be set to the network mask of your local area network.

6. The "Gateway" will by default, be set to blank, where nothing is displayed. This parameter should be set to the default gateway of your local area network.

Customer Firewall Requirements

Communications from PLE702 Network Manager to the Caterpillar Gateway requires the following communications to be allowed:

• Network Manager to 208.72.8.186 on TCP port 443

• Network Manager to 208.72.8.186 on TCP port 5012

• Network Manager to 170.248.50.32 on TCP port 443

• Network Manager to 170.248.50.32 on TCP port 5012

Note: If there is a proxy, the proxy must be bypassed for the above traffic.

Download All Service Dashboard Data

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The "Download All Service Dashboard Data" link allows you to save all information in the "Service Information Screen" into a single file. This file is useful when submitting a DSN ticket to Caterpillar for troubleshooting purposes. Choose "Save" file, and locate the file in a location you are familiar with.

Download System Watch

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The "Download System Watch" link allows you to save the "System Watch File" which is used for troubleshooting. Submit this file with any DSN ticket that is opened. Choose "Save" file, and locate the file in a location you are familiar with.

Caterpillar Electronic Technician (ET)

Cat ET can be used by the technician to help perform the following procedures:

• Diagnostic testing

• Configuration of the Network Manager

• Print various reports

Cat ET can display the following information:

• Status parameters

• Event codes

• Diagnostic codes

• Network Manager settings

• Network Manager unit configuration

Always use the latest version of Cat ET. The media is available on CD and the media can also be downloaded from various Caterpillar web sites.

Once you have downloaded Cat ET onto your PC, you will need a license from your Caterpillar dealer to use the software. Various licenses are available for different users with different requirements. Consult your Caterpillar dealer.

Note: For more information regarding the use of Cat ET and PC requirements, refer to the documentation that accompanies your Cat ET software.

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All components are found in the 466-6258 Communication Adapter Gp Connections for the Communication Adapter III and the Cat® Electronic Technician (Cat ET) Service Tool. The components that are needed to use the Communication Adapter III and Cat ET are: (1) Cable (2) 317-7485 Communication Adapter Gp (3) 457-6114 CA3 Ethernet FLASH Cable (4) Current version of Cat ET program software and an IBM-compatible personal computer

Note: Plus+1 Service Tool for Caterpillar software will be required in addition to Cat ET software.

Follow the instructions for the communication adapter. Use the following procedure to connect Cat ET and the communication adapter to a PC.

1. Remove the electrical power from the ECM.

2. Connect cable (1) and (3) to the 317-7485 Communication Adapter Gp (2).

   Note: The communication adapter will power up when the adapter is connected to a PC or to an ECM that is powered up.

3. Connect cable (1) to the USB port of the PC.

4. Connect cable (3) to a service tool connector.

5. Restore electrical power to the ECM. Verify that the "POWER" indicator on the communication adapter is illuminated. Make sure that the PC is powered up.

6. Establish communication between Cat ET and the ECM. If Cat ET indicates that there is more than one ECM, select the engine ECM.

   Note: If Cat ET and the communication adapter do not communicate with the ECM, refer to Troubleshooting "Electronic Service Tool Does Not Communicate".

The following are extra service tools that should be used to aid in troubleshooting the electrical system.

For instructions on servicing Sure Seal connectors, see Special Instruction, SMHS7531. For service instructions about the Deutsch "DT" Type connectors, see Special Instruction, SEHS9615.

Cat^® Electronic Technician (Cat ET) Service Tool is not required to determine and clear the diagnostic codes. However, the process of determining the diagnostic codes is easier and faster by using Cat ET. Cat ET can also display information on the history of a diagnostic code and the parameter status of diagnostic codes. These features allow Cat ET to be a useful tool for troubleshooting.

Use the digital multimeter for making continuity checks or for measuring voltage. For instructions about the use of the Digital Multimeter, see the owners manual that is provided with the multimeter. The 7X-1710 Multimeter Probe is used to measure the voltage at the connectors without disconnecting the connectors. The probe cables are pushed into the back of the connector along the wire. The 8T-8726 Adapter Cable has a three-pin breakout. The adapter cable is used for measurements in the sensor circuits.

Note: Except for harness tests, using continuity testers such as the 8T-0500 Continuity Tester or voltage testers such as the 5P-7277 Voltage Tester is not recommended for modern Cat electrical circuits.