PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR INLET HEATER RELAY ON CERTAIN C7, AND 3126E ENGINES SOLD TO THE MILITARY Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR INLET HEATER RELAY ON CERTAIN C7, AND 3126E ENGINES SOLD TO THE MILITARY

Usage:

TEBE0344-03

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28Oct2013

(Revised 23Oct2015)

U-528

A-415

D-498

O-441

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR INLET HEATER RELAY ON CERTAIN C7, AND 3126E ENGINES SOLD TO THE MILITARY
1090 7499 1408		PS52549

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52549" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 28Oct2013 (Revised 27Oct2014) Service Letter. Changes have been made to the Termination Date and Affected Product.

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TERMINATION DATE

31Oct2016

PROBLEM

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The air inlet heater relay may fail due to engine vibration on certain C7, and 3126E Engines sold to the military.

AFFECTED PRODUCT

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Model	Identification Number
3126E	FML06026-19904, 38109 FMM05589-07874, 7876-7890, 7892-8174, 8177, 8179-8181, 8184-8185, 8189, 8191-8192, 8197-8199, 8202, 8204, 8208, 8211, 8213-8214, 8217-8220, 8223, 8225-8229, 8232-8245, 8247-8248, 8253, 8255, 8263-11449, 11451-11458, 11460-11462, 11464-11466, 11468, 11470-11478, 11481-11488, 11490, 11492-11493, 11495-11496, 11498-11499, 11501-47672

PARTS NEEDED

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Qty	Part Number	Description
2	8T4224	WASHER-HARD
2	8T4908	BOLT-HEX HEAD
1	3980940	SWITCH AS-MAG
1	4427013	BRACKET
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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The dealer must not use their own personnel and labor to perform the removal and installation of the air inlet heat relay. The military will perform the removal and installation of the air inlet heat relay and related parts.

Provide only the parts that are listed in the Parts Needed.

The military must return the old air inlet heat relay in order to receive the parts that are listed in the Parts Needed.

The military must provide a serial number that is listed in the Affected Product and the current engine hours.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-4000 hrs, 0-48 mo	100.0%	0.0%	0.0%	0.0%	0.0%	100.0%

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NOTE: This is a 1.5-hour job
The military unit will install the new air inlet heater relay themselves. The military must return the relay to the dealer in order to obtain replacement parts. Obtain the serial number and hours of the affected engine, and file a claim for parts only.

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