PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE RATING LABEL ON CERTAIN C27, AND C32 GENERATOR SETS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE RATING LABEL ON CERTAIN C27, AND C32 GENERATOR SETS

Usage:

TEBE0250-00

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27Aug2013

U-384

A-263

O-322

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE RATING LABEL ON CERTAIN C27, AND C32 GENERATOR SETS
7557		PI32219

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32219" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32219" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
28Feb2014	31Aug2014

PROBLEM

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Certain C27, and C32 Generator Sets may have the incorrect rating data on the 118-8452 Rating Label. The affected generator sets were all design to order (DTO) with special voltages. An example, a generator set which is rated for 910 kW, 1137.5 kVA Prime with 1728A rated current, and shipped with a rating label of 1000 kW, 1250 kVA Prime with 1899A rated current.

AFFECTED PRODUCT

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Model	Identification Number
C27	T4Z00289
C32	JAZ00426, 613, 616, 618-620, 624-627, 630-633, 643, 645, 647-654, 656, 659-660

PARTS NEEDED

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Qty	Part Number	Description
1	LABEL	RATING LABEL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Order a new rating label and replace the existing label with the new label when the new label is received.

Ordering a new label:

A new rating label can be obtained by sending an e-mail to CPI@cat.com with the following information:

1. Generator Set Serial Number
2. Engine Serial Number
3. Generator Serial Number
4. Mailing address for new rating label

Installation of a new rating label:

1. Isolate the generator set before commencing any work on the unit, open generator set breaker, activate Emergency Stop, and disconnect the battery cables. Ensure all health and safety requirements are adhered to at all times. Also, ensure proper Lock Out-Tag Out procedures are followed at all times while work is being performed on the machine. Lock out generator before commencing any type of work.

Only qualified repair personnel should service this equipment.

2. Remove the old rating label from its location on the generator set.

3. Clean the surface, ensuring that is clean and free from dust.

4. Remove the backing from the new rating label and apply to the generator set.

5. Remove the backing from the clear film and apply over the new rating label on the generator set.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE RATING LABEL ON CERTAIN C27, AND C32 GENERATOR SETS

MODELS INVOLVED - C27, C32

Dear Cat Product Owner:

The rating label needs to be replaced on the products listed below. The existing rating label can contain inaccurate information. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.

Please refer the dealer to their Service Letter dated 27Aug2013 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 27Aug2013 Service Letter