Before/After
| PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN CH65C/D, AND 95E CHALLENGER TRACTORS, 5110B, 5130, AND 5130B EXCAVATORS, AD30, AND AD45B UNDERGROUND ARTICULATED TRUCKS, R1600G, AND R1700G LOAD HAUL DUMP MACHINES, CIPI WHEEL TRACTORS, TH55 KRESS COAL HAULERS, C4.4, AND C6.6 INDUSTRIAL ENGINES, C12, AND C15 TRUCK ENGINES, 1104A-44TG1, AND 1104A-44TG2 GENERATOR SETS, AND NON-CATERPILLAR PRODUCTS |
7606 733T 7620 |
PS44025 |
NOTE: |
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
|
NOTE: |
This Program must be administered either before or after failure.
In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44025" as the Part Number
and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.
If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: |
The information supplied in this service letter may not be valid after the termination date of this program.
Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
|
NOTE: |
This Revised Service Letter replaces the 11Dec2013 Service Letter. Changes have been made to Title, Termination Date, Problem, and Affected Product. |
There are product link issues relating to non-reporting devices, fuel data quality reporting, diagnostics reporting, utilization reporting, and fuel level reporting on certain CH65C/D, and 95E Challenger Tractors, 5110B, 5130, and 5130B Excavators, AD30, and AD45b Underground Articulated Trucks, R1600G, and R1700G Load Haul Dump Machines, CIPI Wheel Tractors, TH55 Kress Coal Haulers, C4.4, and C6.6 Industrial Engines, C12, and C15 Truck Engines, 1104A-44TG1, and 1104A-44TG2 Generator Sets, and Non-Caterpillar Products. |
Qty |
Part Number |
Description |
*******Group 1*******
|
1 |
3363566 |
PL121SR (Analog) Software |
1 |
4341356 |
PL121SR (Digital) Software |
1 |
4426441 |
PL522 Software |
1 |
4452631 |
PL300SR Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
|
*******Group 2*******
|
1 |
3363566 |
PL121SR (Analog) Software |
1 |
4341356 |
PL121SR (Digital) Software |
1 |
4426441 |
PL522 Software |
1 |
4452631 |
PL300SR Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
|
*******Group 3*******
|
1 |
3363566 |
PL121SR (Analog) Software |
1 |
3901822 |
Engine Software |
1 |
4227455 |
Engine Software |
1 |
4227462 |
Engine Software |
1 |
4227469 |
Engine Software |
1 |
4341356 |
PL121SR (Digital) Software |
1 |
4426441 |
PL522 Software |
1 |
4452631 |
PL300SR Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
|
*******Group 4*******
|
1 |
2524503 |
EMS Hardware |
1 |
3135628 |
EMS Software |
1 |
3363566 |
PL121SR (Analog) Software |
1 |
4341356 |
PL121SR (Digital) Software |
1 |
4426441 |
PL522 Software |
1 |
4452631 |
PL300SR Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
|
*******Group 5*******
|
1 |
3363566 |
PL121SR (Analog) Software |
1 |
4341356 |
PL121SR (Digital) Software |
1 |
4426441 |
PL522 Software |
1 |
4452631 |
PL300SR Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
|
*******Group 6*******
|
1 |
3363566 |
PL121SR (Analog) Software |
1 |
4341356 |
PL121SR (Digital) Software |
1 |
4426441 |
PL522 Software |
1 |
4452631 |
PL300SR Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
|
*******Group 7*******
|
1 |
3363566 |
PL121SR (Analog) Software |
1 |
4341356 |
PL121SR (Digital) Software |
1 |
4426441 |
PL522 Software |
1 |
4452631 |
PL300SR Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
|
*******Group 8*******
|
1 |
3363566 |
PL121SR (Analog) Software |
1 |
4341356 |
PL121SR (Digital) Software |
1 |
4426441 |
PL522 Software |
1 |
4452631 |
PL300SR Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
|
Update the software on the machine.
Caterpillar Electronic Technician (ET) 2013B and VIMSpc 2011A or newer should be used to perform these software updates.
Note: create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update.
Refer to the attached Rework Procedure.
NOTE: See Images 1 through 7 below for a list of all machines that are not listed in the Affected Product section that may have Product Link installed. If any machines in question are on these 7 lists, please proceed with the update. For Non-CAT Prime Product serial numbers, please file the warranty claim using 99Z00015 as the serial number. |