PRODUCT SUPPORT PROGRAM FOR REPLACING THE STAIRWAY RELEASE CABLE ON CERTAIN 785D, 785D OEM, 789D, 789D XQ, 793D, 793F, 793F AC, 793F CMD, 793F XQ, 795F AC, 797F, 797F XQ, AND WDS1 OEM OFF-HIGHWAY TRUCKS
Usage:
TEBE0382-01
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| 06Dec2013 |
| (Revised 13Dec2013) |
U-611
A-422
D-500
O-510
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| Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING THE STAIRWAY RELEASE CABLE ON CERTAIN 785D, 785D OEM, 789D, 789D XQ, 793D, 793F, 793F AC, 793F CMD, 793F XQ, 795F AC, 797F, 797F XQ, AND WDS1 OEM OFF-HIGHWAY TRUCKS |
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| 7254 | PS44113 |
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| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44113" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 06Dec2013 Service Letter. Changes have been made to Affected Product to include machines that have been updated in SIMSI (Retrofits) and to the Service Claim Allowances to increase the machine age/hour limits. |
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TERMINATION DATE |
| 31Dec2015 |
PROBLEM
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| The existing stairway release cable can seize on certain 785D, 785D OEM, 789D, 789D XQ, 793D, 793F, 793F AC, 793F CMD, 793F XQ, 795F AC, 797F, 797F XQ, and WDS1 OEM Off-Highway Trucks. If the existing stairway release cable seizes it can result in not being able to manually release the stairway. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 785D | MSY00278-00280, 283, 297-299, 311-313, 321-322, 332-337, 345-347, 360-364, 375-377, 390-393, 404-407, 409, 413, 422-428, 443-445, 449-454, 456, 471, 473-474, 477-481, 495, 499, 502, 511, 513, 521, 532, 534, 542, 546-548, 551-554, 558-560, 562-563, 565-567, 572-577, 579, 582-591, 602-604, 616, 619, 621-625 |
| 785D OEM | DMC00130-00134, 137-138, 143-151, 153-161, 168, 171-173 |
| 789D | SPD00167-00168, 170, 190, 231, 246-250, 264-268, 270-272, 276-277, 281, 293-298, 308-314, 317, 334, 336, 338, 347, 349-350, 352, 355-356, 359, 361, 364-366, 368, 370, 372, 375, 377-378, 385, 400, 410, 412-414, 419, 424, 426-427, 432, 434-435, 440, 443-444, 446-448, 450, 456, 458, 475-477, 509, 517-518, 528-529, 531-534, 537, 539-541, 547, 551-553, 555, 557, 559, 563, 565-566, 572-573, 583-584, 610-611, 614 |
| 789D XQ | SHH00288-00289, 293-306, 308-313, 315, 319 |
| 793D | FDB01580-01581, 1635, 1638-1639, 1642-1646, 1673, 1678, 1695, 1699-1700, 1710, 1713, 1716, 1723, 1727, 1745-1746, 1748, 1752-1753, 1757-1758, 1760, 1762-1763, 1773-1774, 1777-1779, 1783-1789, 1792-1795, 1806-1815 |
| 793F | SSP00164, 259-260, 264, 266, 272-273, 282-283, 291, 296, 312-314, 319, 330, 332, 344-345, 352, 355, 357, 360, 365, 367-374, 377, 381-383, 391-392, 396, 400-403, 405-407, 411, 423-429, 442, 444, 448-450, 452, 454, 456-470, 472, 476-480, 487-489, 491, 494-496, 500, 505, 510-511, 514, 517-518, 520, 523-524, 528-529, 531, 538, 555-557, 568, 572, 579-580, 582-584, 587-590, 593-594, 597-599, 603-609, 621, 623-624, 626-628, 639-642, 654, 656-657, 662, 664, 666, 669-671, 674-680, 682-684, 688, 692, 694, 697, 701-703, 707-708, 710, 712-713, 715-717, 719, 721-725, 727-728, 730-731, 735, 737-738, 740, 744, 746-747, 749-750, 758-761, 764, 766-769, 773, 776-781, 784, 787-790, 792-798, 801, 803, 805-806, 808-814, 820, 829, 837, 840, 845-847, 850-855, 857, 859, 863, 865, 876-877, 879-883, 887-891, 893-903, 908, 913, 916, 919-922, 925-931, 937, 944-945, 947-951, 956-966, 986-988, 994-996, 999, 1003 |
| 793F AC | EMD00076-00077 |
| 793F CMD | RBT00119-00171 |
| 793F XQ | SND00100-00116, 118-131 |
| 795F AC | ERM00165, 168-170, 173-178, 183-184, 186, 188-192, 194-197, 200-203, 205, 216-217, 221-222, 225-227, 229-258, 260-284 |
| 797F | LAJ00262, 264, 266-269, 275-277, 280, 282-283, 285, 287, 291-293, 295-298, 300, 303, 305, 308, 311-314, 316-319, 322, 327, 329, 333-340, 343-344, 349-351, 358, 360, 362, 365, 368, 370, 372-373, 378-396, 398-400, 403, 407, 409, 412, 416-417, 445-446, 451-452, 458-461, 464-466, 468, 476-478, 483, 491-494 |
| 797F XQ | WSP00100-00124 |
| WDS1 OEM | M3J00114 |
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| *******Group 2******* | |
| 789D XQ | SHH00290-00292, 307, 314, 316-318 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 2 | 3S2093 | STRAP-CABLE |
| 4 | 9S1354 | NUT-JAM |
| 1 | 4481317 | CABLE AS |
| 1 | 4481319 | BELLOWS |
| 1 | 4481320 | BELLOWS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 2 | 3S2093 | STRAP-CABLE |
| 4 | 9S1354 | NUT-JAM |
| 1 | 4481318 | CABLE AS |
| 1 | 4481319 | BELLOWS |
| 1 | 4481320 | BELLOWS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
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| Replace existing 7T-9575 Cable As with a new 448-1317 Cable As (Group 1) or 448-1318 Cable As (Group 2). Install a 448-1319 and 448-1320 Bellows at each end using 3S-2093 Strap and 2 9S-1354 Nuts (See Image1). |
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 |
| Image1 |
SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-36 mo |
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| NOTE: This is a 1.0-hour job for Group 1 | ||||||
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| *******Group 2******* | ||||||
0-36 mo |
||||||
| NOTE: This is a 1.0-hour job for Group 2 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
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