PRODUCT SUPPORT PROGRAM FOR REWORKING THE COUPLER ASSEMBLY ON CERTAIN 246D/262D/272D2/272D2XHP SKID STEER LOADERS, 277D/287D/297D2/297D2XHP MULTI TERRAIN LOADERS, AND 279D/289D/299D2/299D2XHP COMPACT TRACK LOADERS
Usage:
TEBE4842-00
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| 03Oct2016 |
U-524
A-377
D-447
O-447
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REWORKING THE COUPLER ASSEMBLY ON CERTAIN 246D/262D/272D2/272D2XHP SKID STEER LOADERS, 277D/287D/297D2/297D2XHP MULTI TERRAIN LOADERS, AND 279D/289D/299D2/299D2XHP COMPACT TRACK LOADERS |
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| 6129 | PS53309 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53309" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Oct2017 |
PROBLEM
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| The existing coupler assembly can be undersized on certain 246D/262D/272D2/272D2XHP Skid Steer Loaders, 277D/287D/297D2/297D2XHP Multi Terrain Loaders, and 279D/289D/299D2/299D2XHP Compact Track Loaders. This may cause a loose fit between the coupler and a work tool, simulating a worn out coupler. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 246D | BYF02401, 2403, 2407, 2409, 2411, 2413, 2415, 2417, 2419, 2421-2423, 2425, 2427-2429, 2431, 2433, 2435-2437, 2439-2484, 2486-2503, 2505, 2507-2516, 2518-2535, 2538-2540, 2542, 2545-2547, 2549-2556, 2558-2567, 2569-2572, 2574-2595, 2597-2613, 2616-2617, 2629, 2647, 2654-2656, 2658-2659, 2664, 2669, 2672, 2680, 2683-2705, 2707-2708, 2711, 2716, 2718-2724, 2727-2736, 2738-2742, 2744-2746, 2750-2751, 2755-2770, 2773-2777, 2785, 2788-2806, 2808, 2811, 2813, 2815, 2828, 2833, 2836, 2844, 2847, 2856, 2859, 2863, 2865, 2878, 2880 HMR01512-01513, 1515-1517, 1519-1603, 1605-1606, 1608-1631, 1635 JSL00444-00452 |
| 262D | DTB04424, 4426, 4428, 4430, 4432, 4434, 4436, 4438, 4440, 4442, 4444, 4446, 4448, 4450, 4452, 4454, 4456, 4458, 4460, 4462, 4464, 4466, 4468, 4470, 4472, 4474, 4476, 4478-4480, 4482, 4484-4488, 4490-4498, 4500-4506, 4508-4510, 4512-4516, 4518-4522, 4524, 4526-4528, 4530, 4532-4627, 4629-4909, 4912-4913, 4917-4921, 4923-4925, 4927-4931, 4937-4938, 4942, 4946, 4950, 4974-4975, 4977, 4979, 4985, 4990-4992, 4994-5067, 5079, 5081, 5083, 5087, 5090, 5093, 5098, 5100, 5105, 5107, 5109, 5117, 5120, 5125, 5128, 5130, 5133, 5138, 5143, 5145, 5149, 5155, 5160, 5165, 5180, 5186, 5207, 5210, 5216, 5223 KTS00468-00495 |
| 272D 2 | BL200349, 351, 353, 355, 357, 359, 361, 363, 365, 367-368, 370-461, 464, 466-479, 481, 487-496, 498, 500, 504, 506 |
| 272D 2 XHP | MD200264, 266, 268-334, 336, 338-340, 342-378, 380, 382 |
| 277D | FMT00733, 735, 737-747, 749, 751 MLT00166-00167 NTL00332-00334 |
| 279D | GTL02824, 2826-2828, 2830-2832, 2834-2838, 2841, 2844, 2847, 2850, 2853, 2856, 2861, 2865-2869, 2872-2876, 2878, 2880, 2882, 2884, 2886, 2888, 2890, 2892-2898, 2900-2901, 2903-2910, 2934-2936, 2938, 2941-2942, 2946-2950, 2952-2956, 2958-2960, 2962-2973, 2975, 2979-2982, 2985-2986, 2988-2990, 2994, 2996-2998, 3002, 3006-3007, 3010-3011, 3015, 3017, 3022-3024, 3029-3030, 3032-3033, 3037-3040, 3042-3048, 3050, 3054, 3056-3057, 3061, 3063, 3065-3066, 3069, 3072, 3077-3078, 3080-3081, 3087, 3089, 3093, 3096-3099, 3105-3194, 3196-3209, 3212-3221, 3223-3233, 3236-3237, 3240-3290, 3294, 3302, 3306, 3308 PPT00276-00277 RCX00517, 519-540 |
| 287D | HMT00750, 752-809, 811, 813, 815, 817, 819 STK00182, 184-188, 190 TLK00248-00249 |
| 289D | A9Z00574-00582 TAW04112, 4119, 4121-4123, 4125, 4128, 4130, 4133, 4135, 4137, 4139, 4141-4145, 4147, 4149-4150, 4152-4158, 4160, 4162, 4164-4170, 4172-4174, 4176, 4178, 4181-4183, 4185, 4187, 4189, 4191, 4193, 4195, 4197, 4199, 4201, 4203, 4205, 4207, 4209, 4211, 4213-4214, 4216, 4218, 4221-4222, 4224-4225, 4227-4229, 4231, 4233, 4235-4238, 4240-4241, 4243-4245, 4247, 4249-4256, 4260-4263, 4266-4268, 4270-4272, 4274-4275, 4278, 4281, 4283, 4285-4288, 4290-4291, 4293-4355, 4357-4360, 4362-4364, 4366-4369, 4371-4377, 4379-4381, 4383-4388, 4390, 4392-4407, 4409-4411, 4413-4415, 4417-4426, 4431, 4433, 4435, 4437, 4441, 4443, 4446, 4448, 4450, 4452-4454, 4459-4460, 4462, 4465-4470, 4472, 4476, 4479-4483, 4487-4555, 4557-4628, 4630-4638, 4640-4646, 4649-4651, 4683-4684, 4687-4691, 4694-4705, 4707, 4709-4710, 4712-4715, 4717-4725, 4728-4730, 4732-4735, 4737-4742, 4744-4759, 4761-4762, 4764-4765, 4767, 4769-4786, 4789, 4791, 4794-4797, 4799, 4801-4812, 4814-4883, 4885, 4892, 4898, 4902, 4904, 4906, 4909, 4911, 4913, 4915, 4917, 4919, 4921, 4923, 4925, 4929, 4931, 4933, 4935, 4937, 4939, 4941, 4943, 4945, 4947, 4949, 4962, 4968, 4971, 4973, 4998, 5000, 5002, 5004, 5006, 5008 WCT00293-00297 |
| 297D 2 | BL700234-00246 |
| 297D 2 XHP | HP200252-00268, 270 |
| 299D 2 | FD200453, 455, 457-458, 460, 462-463, 465, 467, 469-473, 475, 477, 479, 481, 483, 485, 487, 489-491, 493, 495-496, 498-837, 840-842, 845, 847, 849-850, 852, 854-856, 858-860, 863-864, 866-870, 872, 874, 876, 878, 880-882, 884-885, 888, 890-894, 896-897, 899, 901-903, 906-909, 911-912, 914-984, 986-992, 994, 996, 998, 1000, 1002, 1005, 1007, 1009, 1011, 1013, 1015, 1017, 1019, 1021, 1023, 1025, 1027, 1029, 1033, 1038, 1041, 1049, 1055, 1061, 1067, 1070, 1075 |
| 299D 2 XHP | DX200386, 389, 391, 393, 395, 397, 399-400, 402, 404-408, 410, 412-413, 415-417, 419, 421, 423-430, 432-574, 576-607, 609-611, 613-624, 626-717, 720, 722, 726, 728, 732, 734, 739, 741, 743, 745, 749, 751, 755, 757, 771, 789, 792, 794, 798 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 4233676 | COUPLER AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Perform this Service Letter program based on the outcome of the inspection process below. Inspection Process: Attach a new worktool for inspection. Ensure that the coupler and worktool engagement surfaces are clean and void of any debris. Position the machine such that the bucket front edge is applying pressure to the ground. Refer to Image1. Measure the gap between the coupler and work tool (A). Refer to Image1 and 2. - If the measured gap is less than 10mm (refer to Image2), then NO rework is required. - If the measured gap is greater than 10mm, then proceed with replacement of the coupler assembly. Document the measured gap in the claim story. Refer to UENR3731, Disassembly and Assembly, "Quick Coupler - Remove and Install", for additional information on replacement of the coupler assembly. |
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| Image1 |
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| Image2 |
SERVICE CLAIM ALLOWANCES
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0-12 mo |
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| NOTE: This is a 0.5-hour job | ||||||
| Note: 0.5 hours is allowed for inspection of the gap. Note: An additional 1.5 hours is allowed if coupler needs to be replaced. |
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
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