PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REWORKING THE A/C ACCUMULATOR ON CERTAIN 272D2/272D2 XHP SKID STEER LOADERS, 297D2/297D2 XHP MULTI TERRAIN LOADERS, AND 299D2/299D2 XHP COMPACT TRACK LOADERS, EQUIPPED WITH AN HVAC SYSTEM Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REWORKING THE A/C ACCUMULATOR ON CERTAIN 272D2/272D2 XHP SKID STEER LOADERS, 297D2/297D2 XHP MULTI TERRAIN LOADERS, AND 299D2/299D2 XHP COMPACT TRACK LOADERS, EQUIPPED WITH AN HVAC SYSTEM

Usage:

TEBE4835-00

Show/hide table

02Aug2016

U-406

D-355

O-354

Show/hide table

Before/After Parts stock action needed	PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REWORKING THE A/C ACCUMULATOR ON CERTAIN 272D2/272D2 XHP SKID STEER LOADERS, 297D2/297D2 XHP MULTI TERRAIN LOADERS, AND 299D2/299D2 XHP COMPACT TRACK LOADERS, EQUIPPED WITH AN HVAC SYSTEM
7320 7750		PS45179

Show/hide table

NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45179" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

Show/hide table

NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table

TERMINATION DATE

31Aug2018

PROBLEM

Show/hide table

The A/C accumulator can leak desiccant into the HVAC system and cause failure of the HVAC system, on certain 272D2/272D2 XHP Skid Steer Loaders, 297D2/297D2 XHP Multi Terrain Loaders, and 299D2/299D2 XHP Compact Track Loaders.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
272D 2	BL200100, 200-243, 245-265, 267-331
272D 2 XHP	MD200130-00131, 230-261
297D 2	BL700220-00232
297D 2 XHP	HP200110-00111, 230-245
299D 2	FD200121, 220-257, 259-273, 275-280, 282-283, 285, 287, 290-300, 303-320, 325-337, 339-404, 406-409, 411-413, 415-417, 419-430
299D 2 XHP	DX200100, 200-372

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
2	9X7381	SEAL-O-RING
2	9X7382	SEAL-O-RING
4	9X7383	SEAL-O-RING
1	2321384	TUBE-ORIFICE (If Required)
1	3454547	COMPRESSOR GP -H (If Required)
1	4682705	ACCUMULATOR AS (If Required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

****Parts Stock ****

Inspect all A/C accumulators that are in dealer parts stock for a Manufacturer Batch Code. Refer to Image1 in order to locate the batch code decal.

- If the batch code on the A/C accumulator is NOT 20150424 or 20150511, the accumulator is good, no rework is necessary, mark the package to indicate that the part has been inspected according to this program and return the part to dealer parts stock.

- If the batch code IS 20150424 or 20150511, the A/C accumulator is suspect, remove the parts from dealer parts stock.

****Affected Product****

Show/hide table

Inspect all A/C accumulators on the machine for a Manufacturer Batch Code. Refer to Image1 in order to locate the batch code decal.

The batch code on the accumulator may not be readily visible on certain machines. Follow SENR5664, Disassembly and Assembly, Air Conditioning and Heating R134a for All Caterpillar Machines, "Refrigerant Accumulator - Remove and Install", for additional information in order to remove the accumulator.

- If the batch code on the A/C accumulator IS NOT 20150424 or 20150511, the accumulator is good, replacement of the O-ring seals is only necessary, then return the machine to service.

- If the batch code IS 20150424 or 20150511, the A/C accumulator is suspect, proceed with attached Rework Procedure.

Show/hide table

Image1

SERVICE CLAIM ALLOWANCES

Show/hide table

****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

****Affected Product****

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-1500 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

Show/hide table

NOTE: This is a 3.0-hour job
Note: An additional 2.0 hours will be allowed if the A/C accumulator, that was removed from the machine, is from the suspect batch code 20150424 or 20150511, and is required to replace the orifice tube, compressor group, and accumulator assembly.

Show/hide table

PARTS DISPOSITION

Show/hide table

****Parts Stock****

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Show/hide table

****Affected Product****

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Show/hide table

Rework Procedure

Show/hide table

Rework Procedure for the A/C accumulator, on the machine, from suspect batch code 20150424 or 20150511.

1. Replace the suspect A/C accumulator and orifice tube with a new 468-2705 Accumulator Assembly and 232-1384 Orifice Tube.

Refer to SENR5664, Disassembly and Assembly, Air Conditioning and Heating R134a for All Caterpillar Machines, "Refrigerant Accumulator - Remove and Install" and "Refrigerant Orifice Tube Assembly - Remove and Install" under the Disassembly and Assembly section.

2. Replace the existing compressor with new 345-4547 Compressor.

Refer to SENR5664, Disassembly and Assembly, Air Conditioning and Heating R134a for All Caterpillar Machines, "Replacing the A/C Compressor", under "Refrigerant Oil - Test", under the Testing and Adjusting section.

3. Replenish the PAG oil as per the instructions in the above section.

4. If there are any connections that come apart, the O-ring seals need to be replaced, after being lubricated with mineral oil or vacuum pump oil (CAT part number 397-7507).

5. Recharge the system with R134A per 418-5827 A/C tag (Refrigerant System Charge)

6. Check for leaks, use of a refrigerant type sniffer is recommended.