Usage:
10Jun2016 |
After Failure Only | PRODUCT SUPPORT PROGRAM FOR INSTALLING A DOUBLE FORK SWING FRAME AND CAST SLIDER FRAME ON CERTAIN 424 BACKHOE LOADERS |
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5105 5057 6506 6508 | PS53236 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53236" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
TERMINATION DATE |
30Jun2017 |
PROBLEM
The single fork swing frame, taper pin arrangement has been failing on certain 424 Backhoe Loaders. A change has been made for a durable double fork arrangement in Backhoe Loaders built in India. This program is being launched to support dealers to refurbish the old swing/slide frames with the new arrangement of frames kit. - This is being done to improve the customer acceptance of the product and help them improve the machine residual value. - Dealers must use this with proper judgment and ensure that this is only a drive to win the lost customers and use them for gaining sales and customer loyalty. - Dealers should explain the customer on the intent of program and the actual participation that we are offering, so that they understand that this is not a free campaign. |
AFFECTED PRODUCT
Model | Identification Number |
424 | JRB00255-00257, 259-262, 265-731, 733-885, 888-889, 891-999 |
424 II | JRC01000-01054, 1056-1074, 1076-1249, 1252-1404, 1450-1504, 1506-1624, 1626-2107, 2110-2415, 2420-3483, 3486-3546, 3548, 3551-3628 |
PARTS NEEDED
Qty |
Part Number | Description |
1 | 4402810 | KIT-SLIDE&SWING |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Replace the failed swing and fabricated slider frame with a casted slider frame 440-2810 Swing Frame Kit. Scope: This letter is intended to create a discounted program to cover machines which are prior to JRC03651 out of warranty machines (JRB00255-JRB00999 and JRC01000-JRC3650). A 440-2810 Retrofit Kit can be ordered for easy replacement. This kit will be at a discounted price of 1,50,000 INR + Local Tax to the customer. Applicability: - Applicable only for machines out of warranty. - Total number of machines covered is 40. (Gmmco 25 and TIPL 15) - This quantity has to be distributed to all four TDs appropriately, as needed by each principal dealer. - Program to be effectively used to bring back out old customers to our field Labor: Dealers to take care on labor charges as "Free Of Cost" basis. Warranty: - Replaced parts would carry typical parts warranty guidelines against manufacturing, workmanship, and assembly defects. Commercial Procedure: - Dealer shall complete the work based on proper judgment and process and claim under Parts support Program code - Dealer can claim the amount in Dealer Net base only. - Gmmco / TIPL to procure the retrofit kit from CIPL, IDC only Other Terms and Conditions: Caterpillar India Private Limited reserves the rights (i) to recover from dealers any discounts granted under this program where the terms and conditions of this program are not fulfilled and (ii) to modify or cancel any portion of this support program at any time. Validity: This discounted price is only valid for the customer who chooses to buy the retrofit kit on or before 31-May-2017. Dealers to lodge the claim before 30-Jun-2017. In case of query, please contact your Caterpillar Technical Service Rep. |
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SERVICE CLAIM ALLOWANCES
0-12 mo |
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13-120 mo |
NOTE: This is a 12.0-hour job | ||||||
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |