PRODUCT SUPPORT PROGRAM FOR REWORKING THE WIRING HARNESS FOR THE HEATED MIRROR ATTACHMENT ON CERTAIN 950H, 962H, 966H, 972H, 980G SERIES II, AND 980H WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE WIRING HARNESS FOR THE HEATED MIRROR ATTACHMENT ON CERTAIN 950H, 962H, 966H, 972H, 980G SERIES II, AND 980H WHEEL LOADERS

Usage:

REBE2207-00

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16Aug2007

U-407

A-334

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR REWORKING THE WIRING HARNESS FOR THE HEATED MIRROR ATTACHMENT ON CERTAIN 950H, 962H, 966H, 972H, 980G SERIES II, AND 980H WHEEL LOADERS
7301 7319 1408		PS42495

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42495" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Aug2009

PROBLEM

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The existing heated mirrow attachment may have been installed incorrectly on certain 950H, 962H, 966H, 972H, 980G Series II, and 980H Wheel Loaders. If the existing heated mirror attachment is installed incorrectly, when the roading lights are activated to the fifth position (rear light illumination), the heated mirrors will become activated.

AFFECTED PRODUCT

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Model	Identification Number
950H	K5K00133, 154, 194, 213, 215-216, 294, 325, 345, 493, 510, 516, 609-610, 612-615, 621, 625, 647, 657-658, 660, 667, 719, 733, 745, 752, 761, 763, 863, 883, 923, 970, 1013, 1037, 1043, 1045, 1047-1048, 1054, 1056-1057, 1060, 1065, 1072, 1140, 1145, 1147, 1178-1180, 1184, 1189, 1193, 1195-1200, 1257-1259, 1269, 1271, 1283, 1307, 1317, 1323, 1338, 1342, 1382-1383, 1386, 1388, 1392, 1403-1406, 1410, 1412, 1423-1424, 1427, 1439, 1476, 1483-1484, 1508, 1521-1522, 1524, 1532, 1536, 1549, 1555, 1558-1559
962H	K6K00197, 231-232, 247, 258, 271, 294, 299, 309
966H	A6D00119-00122, 129, 131-134, 248, 289, 315, 317, 325, 329-330, 390, 400, 418, 439, 442, 456, 485, 499-500, 503-507, 512, 520, 532, 547, 594, 614, 636, 647, 652, 677, 705, 711, 713-715, 721-722, 726, 730, 735, 739, 757, 768-769, 772-773, 811, 824, 851, 868, 872, 874-875, 878, 885, 898, 906, 927, 956, 972-974, 987-989, 991, 994, 1009, 1032, 1036, 1039, 1042, 1045, 1048, 1054, 1057, 1070, 1082-1084, 1086, 1089, 1092, 1098, 1151, 1171, 1175, 1190, 1203
972H	A7D00120, 124, 175, 243, 265, 269, 291, 322, 395-396, 430, 436-438, 466, 473, 507, 518
980G II	AWH02281
980H	JMS00225, 230-237, 240, 266, 277, 281, 285, 291, 294, 298, 300-301, 304, 307, 311, 337, 377, 388, 391, 393, 400-401, 435, 442, 454, 470, 475, 477, 489, 492, 495, 540, 569, 575, 593, 600-601, 616-617, 636, 643-645, 657, 677, 690, 732, 750, 752-753, 761, 767, 770, 778, 787, 807, 830, 845, 855, 864, 871, 891, 894, 915, 923, 928, 932-933, 941, 955, 959, 982, 989, 993, 1026, 1044, 1051, 1055, 1111-1112, 1116, 1132, 1149, 1151-1152, 1156-1157, 1163, 1165, 1168, 1174, 1176, 1182, 1184, 1189-1190, 1193, 1201, 1275, 1286, 1289, 1294, 1298, 1310, 1318, 1324-1326, 1356-1357, 1364, 1386, 1389, 1410, 1412, 1416, 1418, 1422, 1425, 1432, 1446-1448, 1466-1467, 1490-1491, 1501-1502, 1505-1508, 1541, 1543, 1549, 1551, 1553, 1555, 1575, 1577-1581, 1585, 1614, 1618, 1621, 1623, 1631, 1635, 1648, 1660, 1685, 1688, 1704, 1742, 1744, 1761, 1763, 1765-1766, 1768, 1770-1771, 1776-1777, 1779-1780, 1783-1784, 1786, 1788-1790, 1804, 1809, 1813, 1829, 1841-1843, 1845, 1847-1848, 1850-1852, 1869, 1873, 1970-1975, 1985, 1989, 1993, 2009, 2026, 2028, 2056, 2060, 2062-2068, 2071, 2080-2081, 2100, 2102, 2124, 2128, 2137, 2167, 2192, 2207, 2212-2213, 2227-2228, 2231, 2233, 2235-2236, 2265, 2277, 2294, 2307, 2317, 2322, 2326, 2328, 2330, 2336, 2342-2348, 2350-2351, 2357, 2384, 2387, 2406, 2409, 2411, 2414, 2422, 2426, 2431, 2434-2435, 2439, 2451, 2453-2454, 2458-2459, 2461, 2465, 2477, 2482, 2494, 2498, 2510, 2533, 2536-2537, 2541, 2545, 2556-2557, 2569, 2580-2581, 2585, 2591-2592, 2594, 2596, 2606, 2634, 2647, 2656, 2680, 2686, 2688, 2690, 2696, 2698-2700, 2702-2704, 2706-2707, 2713, 2718

PARTS NEEDED

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No parts needed for this program

ACTION REQUIRED

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1. Verify that the heated mirror attachment is working correctly. Follow the instructions in the Operation and Maintenance Manual. Physically touching the mirrors will best verify correct functionality. The LED switch may be illuminated but that will not guarantee that the mirror attachment is functioning properly.
1a. Rotate the cab light switch to the most clockwise position. This is the 5th position for rear floodlights. Check the surface temperature of the mirrors. If the mirrors do not show an increase in surface temperature a repair to the heated mirror attachment is not needed. If the mirrors begin to show an increase in surface temperature, proceed to step 2.
2. Remove the cab roof cap to access the top of the cab.
3. Remove and correctly install the 236-6207 wire harness as depicted in Image 1. To install the harness correctly it may be necessary to rotate the harness end for end.
4. Verify that the heated mirror attachment is now functioning correctly before installing the roof cap.
5. Reinstall the roof cap to the cab.

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Image1

Image2

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%