PRODUCT SUPPORT PROGRAM FOR REPLACING A FAILED FAN DRIVE ON CERTAIN D5N, D6N TRACK-TYPE TRACTORS AND 953C, 963C TRACK LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING A FAILED FAN DRIVE ON CERTAIN D5N, D6N TRACK-TYPE TRACTORS AND 953C, 963C TRACK LOADERS

Usage:

REBE2250-01

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10Sep2007

(Revised 31Aug2009)

U-439

A-363

D-359

O-386

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING A FAILED FAN DRIVE ON CERTAIN D5N, D6N TRACK-TYPE TRACTORS AND 953C, 963C TRACK LOADERS
1359 1356		PS51352

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51352" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 10Sep2007 Service Letter. Changes have been made in the Title and Problem to change 963D to 963C.

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TERMINATION DATE

30Sep2009

PROBLEM

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The 239-4087, 239-4088, 252-5804, 252-5808 Fan Drives may fail on certain D5N, D6N Track-Type Tractors and 953C, 963C Track Loaders. The typical failure mode is lack of fan speed control, which can cause the fan to run at full speed all the time.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
D6N LGP	ALR00211, 219, 221, 223-224, 227, 233, 235, 237, 241-245, 248, 251-256, 258-261, 263, 266, 268, 271-273, 278-284, 287-296, 298-300, 303, 309, 311, 314, 330-331, 334-335, 337-339, 341, 343-347, 349, 356-366, 370, 374-379, 382-383, 386-387, 389-398, 402-404, 406-407, 409-414, 418-424, 426, 635-639, 641-644, 647, 649-650, 659-661, 664-666, 670-677, 679-689, 691-699, 701-703, 705-707, 709-710, 715, 718-721, 724-725, 727-728, 730-731, 733, 735, 737-740, 742-769, 771-777, 779-792, 794, 796-800 ALY00260, 312, 328, 340, 407, 409-410, 438, 444, 447, 450, 452, 454, 469, 472, 475, 477, 480, 483, 486, 503, 508, 516, 519, 522, 530-531, 533-534, 538, 557, 569, 577, 579, 601, 612, 617, 633, 648, 654, 677, 681, 688, 702, 742, 751, 765, 770, 782, 786, 791, 798, 802, 825, 835, 846, 849-851, 853, 861, 866, 872, 890, 896, 898, 901, 903, 929, 937, 942, 951, 973, 975, 979, 981, 985-987, 999, 1001, 1007, 1022, 1025, 1030, 1032, 1034, 1036, 1039, 1041, 1043-1044, 1056, 1059, 1062, 1065, 1068, 1072, 1079-1080, 1085, 1114, 1126, 1130, 1142-1143, 1146-1148, 1153-1155, 1335, 1337, 1368-1369, 1374, 1430, 1436, 1455, 1476, 1537, 1542, 1550-1551, 1563-1565, 1572, 1577, 1606, 1616, 1627, 1632-1633, 1643-1644, 1648, 1654-1655, 1660, 1664, 1667, 1669, 1678, 1682, 1690, 1718, 1725, 1728, 1743, 1747-1749, 1755, 1757-1758, 1760, 1762, 1771, 1775, 1777, 1787-1788, 1791-1792, 1798, 1800, 1802, 1809-1810, 1815, 1817, 1821, 1827, 1830, 1846-1847, 1854-1855, 1863, 1865, 1867, 1869, 1871-1872, 1911, 1919, 1961, 2002, 2027-2028, 2078, 2085, 2112-2113, 2115, 2127, 2169-2170, 2179, 2209, 2238, 2252-2253, 2261, 2263-2266, 2294-2295, 2374-2375, 2390, 2410-2415, 2417-2419, 2422-2424, 2426, 2428-2429, 2432, 2448, 2453, 2489, 2492-2493, 2505-2506, 2545, 2548-2549, 2553-2554, 2557, 2559, 2575-2576, 2590, 2607-2608, 2617, 2621, 2629, 2639-2641, 2645, 2657, 2661-2664, 2670, 2717, 2723, 2733-2734, 2738, 2742, 2746, 2754, 2758, 2800-2803, 2807-2808, 2831-2832, 2840-2841, 2843-2848, 2851, 2874, 2878-2879, 2881-2882, 2886, 2901-2903, 2913, 2916, 2922, 2929, 2944, 2958, 3007, 3010, 3034, 3041-3043, 3053-3054, 3058-3059, 3065-3066, 3094-3095, 3099, 3111, 3149, 3153, 3157-3158, 3162, 3186, 3193, 3195-3196, 3198, 3204-3205, 3230-3231
D6N XL	AKM00326, 465, 489, 525, 530, 558, 561, 563, 588, 592, 670-671, 677, 703, 709, 719, 752, 756, 789, 818, 821, 829, 844, 846, 862-863, 879-880, 883, 885, 887, 893, 914, 992-993, 1006, 1031, 1257, 1289, 1294, 1320-1321, 1370, 1391, 1403, 1415, 1418, 1426, 1460, 1465, 1469-1470, 1474-1475, 1477-1478, 1480, 1488, 1490, 1494-1495, 1497, 1502, 1506, 1534, 1538, 1542, 1549, 1552, 1558, 1560, 1569, 1579, 1587-1588, 1591-1593, 1595, 1610, 1623, 1630, 1640, 1642-1643, 1648-1649, 1654, 1670-1671, 1692, 1765, 1930, 1936-1938, 1968, 1992, 2043-2044, 2046, 2124-2125, 2132, 2151, 2166, 2170, 2174-2175, 2192, 2194, 2199, 2212, 2215-2218, 2232, 2246, 2267, 2279-2281, 2300-2301, 2306-2308, 2338, 2353-2355, 2363-2366, 2383, 2385, 2387, 2391, 2393, 2396-2397, 2399-2404, 2410, 2412, 2417-2419, 2423-2424, 2447, 2472, 2489-2492, 2498 ALH00203, 205, 224, 226, 228-234, 236, 238-240, 242-243, 245, 247, 251, 254, 257-259, 261, 263, 265-271, 275-276, 280-285, 290, 293-294, 296-297, 300, 302-304, 307, 309, 320, 322-324, 326, 330-332, 335, 341, 345, 356, 367-369, 371, 376-382, 385-391, 393, 395-399, 403-404, 419, 421-423, 429, 444, 465-466, 473, 490, 504, 513, 520-521, 535-540, 547-549, 737, 740, 743-744, 746, 752, 757-758, 761-763, 765-767, 769, 772, 774-779, 781-782, 784, 786-790, 792, 794, 796-797, 799-800, 802, 804, 812, 817, 819-823, 828-835, 837, 839-846, 848-849, 851-852, 854-855, 859-864, 866-870, 877-881, 883, 885, 887-895, 897

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*****Group 2*****
D5N LGP	AKD00243, 245, 247, 311, 313, 317, 319, 321-322, 327, 330, 332, 347, 352, 357, 359, 361, 364, 384, 388-389, 396, 418-419, 427, 429, 432, 436, 440, 452, 460, 462, 471, 474, 479-480, 485-486, 489, 492, 498, 505, 509-510, 515, 523, 554-555, 575, 577, 609, 656, 659, 671, 680, 695, 714, 728, 730, 735, 742, 747, 749, 755, 764, 767, 769, 777-778, 797, 800-801, 803-809, 811-812, 816, 825-830, 834-837, 841, 850, 859, 862-863, 866-867, 871-872, 878, 897, 901, 929-931, 1135, 1143, 1157, 1161, 1174, 1274, 1281, 1284, 1287, 1295-1296, 1301, 1310, 1318, 1325, 1339, 1344, 1346, 1350, 1354, 1356, 1377, 1379, 1381, 1389, 1398, 1400, 1410, 1416, 1420, 1428, 1441, 1445-1446, 1453, 1456, 1459, 1466, 1468, 1474, 1484, 1489, 1494, 1496, 1499, 1504, 1515, 1518, 1520, 1536-1537, 1548, 1576, 1584, 1591, 1595, 1611, 1614, 1619-1621, 1637, 1649, 1659, 1674, 1680, 1684, 1748-1750, 1799-1800, 1858-1865, 1871, 1876, 1878, 1902-1907, 1910-1913, 1918, 1925, 1935-1936, 1940-1941, 1943, 1947, 1960, 1967, 1982-1988, 1992, 1998, 2017-2019, 2022, 2028, 2031, 2038, 2050, 2057, 2068, 2102-2103, 2111, 2158
D5N XL	AGG00194, 197, 199, 205-207, 212, 217, 230, 233, 236, 240, 242-243, 245, 247, 258, 270, 282, 290, 296, 299, 301, 303, 337, 345, 350, 355, 362, 370, 376, 382, 405, 409, 429, 439, 443, 456, 463, 465-466, 469, 472, 484, 502, 504, 516, 529, 580, 583, 585, 595, 599, 602, 604, 607-608, 611, 618, 631, 637, 639, 681, 708, 715, 752, 763, 772, 782, 788, 800, 814-815, 818-820, 825, 827, 829, 833, 845, 849, 851, 853, 858, 860, 862, 868, 888, 890, 896, 900, 902-903, 907, 909, 923, 925, 945, 948, 950, 953, 956, 960, 962, 997, 999, 1036-1037, 1055, 1057, 1059-1063, 1074, 1102-1104, 1116, 1335, 1344, 1351, 1357, 1365, 1407, 1409, 1413, 1418, 1443-1444, 1472, 1480-1481, 1522-1523, 1549, 1552, 1562, 1566, 1576-1578, 1594, 1597, 1599, 1601, 1611, 1621, 1628, 1631-1632, 1641, 1645, 1655, 1664, 1679, 1682, 1692-1693, 1713-1714, 1717, 1722, 1724, 1743, 1752, 1755, 1778, 1789-1790, 1797, 1811, 1844, 1847, 1850, 1859, 1864, 1867, 1871, 1884, 1897-1899, 1901-1902, 1904, 1906, 1913, 1927, 1933, 1937, 1960, 1963, 1976, 1980-1982, 1987, 1989-1990, 1997-1998, 2018, 2037, 2077, 2091, 2097-2098, 2111-2112, 2124, 2129, 2145-2146, 2167-2173, 2204, 2227-2230, 2255-2257, 2306-2314, 2335, 2337, 2340-2341, 2343, 2355, 2374, 2399, 2405, 2414-2416, 2420, 2430, 2436, 2438, 2458, 2473, 2483, 2490, 2496, 2504, 2509, 2520, 2522, 2524, 2528, 2536, 2546-2547, 2550, 2566, 2569, 2572-2573, 2584, 2586, 2606-2609, 2623, 2628, 2632, 2635, 2650-2651, 2653-2654, 2662, 2664, 2666, 2669, 2671, 2673, 2676-2677, 2680, 2690-2692, 2695-2696, 2701, 2706, 2716, 2723, 2727, 2729-2731, 2736, 2739, 2744, 2755-2756, 2759, 2790, 2796, 2804, 2810, 2823, 2833-2835, 2842-2844

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*****Group 3*****
953C	BBX01538, 1581-1582, 2000-3092, 3094-3095

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*****Group 4*****
963C	BBD01609-01611, 2000-3052

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3096159	DRIVE AS-FAN
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3096158	DRIVE AS-FAN
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	3096160	DRIVE AS-FAN
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	3096161	DRIVE AS-FAN
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If the fan drive fails, replace with a new fan drive. Refer to your machines service manual for the complete remove and install procedures for the fan drive.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-3000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
3001-5000 hrs, 37-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 3.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-3000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
3001-5000 hrs, 37-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 3.0-hour job for Group 2

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-3000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
3001-5000 hrs, 37-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 3.0-hour job for Group 3

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-3000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
3001-5000 hrs, 37-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%