PRODUCT IMPROVEMENT PROGRAM FOR REFLASHING SOFTWARE ON CERTAIN 950H AND 962H WHEEL LOADERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REFLASHING SOFTWARE ON CERTAIN 950H AND 962H WHEEL LOADERS

Usage:

REBE2235-00

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04Sep2007

U-426

A-352

D-349

O-374

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REFLASHING SOFTWARE ON CERTAIN 950H AND 962H WHEEL LOADERS
7620 7610		PI31338

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31338" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31338" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31Mar2008	30Sep2008

PROBLEM

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The implement software needs to be reflashed on certain 950H and 962H Wheel Loaders. The existing software does not provide sufficient implement modulation under certain, very unique operating conditions.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
962H	K6K00189, 209, 252-253, 309 N4A00106, 158, 207, 266, 318, 505-507, 518, 533, 559, 568

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*******Group 2*******

950H

K5K00353, 362, 505, 518, 580, 586, 589, 620, 637, 667, 671, 835, 864, 883, 894, 907, 1026-1027, 1037, 1091, 1112, 1157, 1165, 1204, 1271, 1302, 1578

N1A00137, 141, 154, 170, 172, 195, 250, 278, 330, 335, 344, 385, 395-396, 429, 455, 490, 531, 535, 584, 663, 708, 713, 720, 734, 749, 755, 763, 843, 866, 920, 924, 926, 937, 952, 962, 993, 1019, 1033, 1037, 1041, 1046, 1141, 1171, 1182-1183, 1189, 1192, 1217-1221, 1223, 1251, 1253, 1260, 1294, 1357, 1374, 1404, 1413, 1427, 1437, 1456, 1478-1479, 1507, 1527, 1533, 1560, 1588, 1591, 1596, 1639

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3097805	SFWR GP-A2000
*****Group 2*****
1	3167413	SFWR GP-A2000

ACTION REQUIRED

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Flash the following software part #s depending on the model being reworked. The Caterpillar Electronic Technician (ET) contains the program WinFlash. WinFlash is used in order to load software into the ECM. The following procedure is used in order to FLASH software into the ECM.

1. Connect the data link cable between the communication adapter and the electronic technician.
2. Connect the data link cable between the communication adapter and the diagnostic connector of the machine.
3. Turn the disconnect switch and the key start switch to the ON position.
4. Set the implement lockout to the LOCKED position.
5. Ensure that the transmission direction switch is in the neutral position.
6. Ensure that the engine is not running.
7. Use WinFlash in order to load the software.

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 1

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 2

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REFLASHING SOFTWARE ON CERTAIN 950H AND 962H WHEEL LOADERS.

MODELS INVOLVED - 950H, 962H

Dear Caterpillar Product Owner:

The software needs to be reflashed on the products listed below. The existing software can provide inadequate implement modulation under certain but very unique operating conditions. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 04Sep2007 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 04Sep2007 Service Letter