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PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE MAIN CONTROL VALVE ON CERTAIN 345C, 345CL, 345D AND 345DL EXCAVATORS Caterpillar


PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE MAIN CONTROL VALVE ON CERTAIN 345C, 345CL, 345D AND 345DL EXCAVATORS

Usage:

REBE4715-00

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03Sep2009


U-314
A-264
D-280
O-288

 
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Safety
  
  

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE MAIN CONTROL VALVE ON CERTAIN 345C, 345CL, 345D AND 345DL EXCAVATORS
5051 5117 5069
PI10771
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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI10771" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI10771" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
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PROBLEM

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The main control valve needs to be inspected on certain 345C, 345CL, 345D and 345DL excavators. The existing stems in the main control valve may stick within the main control valve bore. The stem sticking can cause the machine to move unexpectedly, which may result in personal injury or death.

AFFECTED PRODUCT

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Model Identification Number
*******Group  1*******
345C BWY00112, 124, 134, 138, 154, 164, 171, 173, 180, 186, 200, 202, 207, 212, 220, 232, 234, 239-240, 242, 248, 251, 253-254, 268-271, 273-274, 276, 278-279, 281-282, 293-294, 297, 299-300, 303-306, 308, 318-319, 324, 326-332, 334, 336, 339, 341-348

DHP00265, 275, 279, 286, 299, 305, 317, 323, 327, 352, 359, 364, 369, 385-386, 392-393, 395, 398, 408, 413-415, 417, 420, 423, 425, 430-431, 439, 441, 443, 445-448, 452, 455, 459-460

ESD00175, 178, 185, 198-200, 202, 204, 206-207, 211-212, 216-218, 222, 225, 227-229, 231-232, 234-245

GPH00140, 152, 174-175, 187-188, 193, 196, 202, 205, 212, 229, 232, 242, 244, 248-250, 254, 268, 276, 283, 287-288, 290-291, 293-294, 305-306, 311, 316, 322, 325, 328, 333-334, 337, 340, 343, 345-347, 349-352, 354, 356-357, 359, 365-366, 368-370, 372-375, 378-379, 381-382, 384, 387, 389-390, 392-399, 401-403, 406, 408-409, 412, 415-425, 427-430, 432-448, 450-460, 463-466, 469-508, 511-513, 515-537

JAR00281, 283, 293, 297, 299, 302, 304, 306, 310, 313, 315, 317, 319-320, 327-330

MDC00229, 232, 237, 239-242

PJW00387, 394, 404, 406, 416, 451, 454, 474, 540, 543, 549, 562, 564, 567, 569, 599, 601, 603, 625, 630, 634, 647, 654, 663-664, 685, 704, 716, 730, 735, 752, 754, 762, 774, 780, 782, 798, 813, 822, 827, 842, 848-849, 865, 873, 882, 896, 919-920, 927, 930, 947, 950, 962, 964, 969, 974, 982, 984-985, 993, 998, 1001-1002, 1012, 1014, 1024, 1026, 1034, 1045-1046, 1063, 1070, 1074, 1076, 1083, 1114, 1132, 1136-1137, 1139, 1142-1144, 1149, 1151, 1153, 1158, 1167, 1169, 1171-1172, 1176, 1185, 1187, 1189, 1195, 1203, 1213, 1215, 1222-1223, 1230, 1244, 1248-1249, 1254, 1257, 1259, 1262, 1270, 1281-1283, 1306, 1310, 1313, 1316, 1322, 1328, 1336, 1352-1354, 1357, 1359-1360, 1364-1365, 1371, 1373, 1375, 1377-1378, 1385-1386, 1389, 1391, 1395, 1397, 1400-1402, 1405-1406, 1414-1415, 1417, 1420, 1428, 1437, 1441-1442, 1445-1447, 1450-1451, 1453, 1456, 1460, 1463-1464, 1466-1471, 1473, 1478-1479, 1482, 1484, 1487, 1490, 1493-1494, 1500, 1504, 1506, 1509, 1511, 1514-1515, 1517-1518, 1521, 1525, 1528, 1531, 1533-1536, 1538-1541, 1543, 1550-1551, 1556, 1558, 1560, 1564, 1570, 1572, 1575, 1577, 1583, 1585-1586, 1588, 1591-1592, 1597-1598, 1607, 1613-1614, 1617, 1620, 1623, 1641, 1651-1652, 1655-1656, 1660, 1665, 1670, 1676-1677, 1683, 1685, 1688, 1692, 1696-1697, 1699-1700, 1703, 1705-1707, 1709, 1711-1712, 1715-1717, 1719-1723, 1725-1729, 1731-1732, 1735, 1737, 1739, 1742, 1746, 1749, 1753, 1755-1757, 1763, 1766-1767, 1774, 1776-1778, 1781-1783, 1789, 1793-1794, 1796, 1798, 1803-1804, 1807-1809, 1811-1820, 1822-1824, 1827, 1830, 1832, 1835-1836, 1838-1839, 1841-1845, 1847-1849, 1852-1857, 1859-1860, 1862-1864, 1869, 1871, 1875-1876, 1878, 1880-1881, 1883-1887, 1890-1892, 1894, 1896-1897, 1899-1912, 1916, 1922, 1924-1925, 1928-1930, 1932-1933, 1935-1936, 1938-1944, 1947, 1952-1953, 1957-1961, 1963, 1965-1967, 1969-1978, 1980-1981, 1983, 1986-1987, 1989-1990, 1992-1993, 1997-1998, 2000-2001, 2003, 2005, 2007, 2009, 2011-2014, 2016-2018, 2020-2025, 2027, 2029-2030, 2032, 2034-2037, 2039-2042, 2045, 2048-2051, 2055-2060, 2063-2066, 2069, 2071-2073, 2075-2079, 2081-2084, 2086-2091, 2093-2097, 2099-2101, 2103-2117, 2119-2131, 2133-2147, 2149-2155, 2157-2163, 2166, 2168-2174, 2176-2184, 2186-2199, 2201-2216, 2218-2228, 2230-2240, 2242, 2244, 2246-2254, 2256-2257, 2259, 2262-2280, 2282-2299, 2301-2312, 2314-2324, 2326-2327, 2329-2337, 2339-2442

RFN00156-00162, 165-166, 170-172, 176-186

SPC00227, 231-232, 234, 236, 243-245, 247-248, 250-253, 256, 258, 260-283

TBA00184, 192, 196-197, 205, 222-226, 236, 245, 247, 249, 256-258, 260, 263-265, 288, 290, 294, 303-304, 311, 314, 318, 327, 334, 340, 345, 358-359, 369-370, 376, 380, 387-388, 390, 392, 395-396, 398, 400, 407-408, 412-413, 416-417, 419, 425, 427-428, 430-431, 433-434, 436, 440-441, 444, 446-450, 452

TDG00250, 264, 272, 274-275, 286, 288, 290, 294, 303, 306-307, 314, 316, 319, 324, 327, 331-336, 339, 341-342, 346, 349-352, 354-356, 358-359, 362-363, 366, 369-378, 380-383, 385-386, 388-396, 398-401, 403-409, 411-412

WDE00147-00148, 159-160, 164, 166, 168
345C FM HEEL  A3L00102, 105
345C L ELS00156, 158, 165, 170, 176

FPC00101, 104, 113, 126, 134, 136, 138, 143, 146

GBH00163-00165, 169-170, 172, 175, 177, 179-195, 198-206

GCL00197, 200, 210, 239, 246, 254, 273, 275-279

LYS00133, 140, 148, 156, 165-166, 169, 171, 173, 176-178, 180-182, 186-187, 189-190

S5M00223-00227, 233-236, 240-242, 248, 252-253, 255, 257, 259, 261, 263-265, 268, 270-274, 276, 282-287, 292-293, 298-302, 305-306, 310-316

SCN00181-00189

TAJ00233, 254, 264, 266, 274, 277, 279-280, 283, 294-295, 298, 302, 305, 308, 313-314, 318-319, 322, 324-325, 330, 332, 334-354, 356-362, 364, 366-368, 370-374, 376-377, 379
345C MH FCR  M2R00162, 168-170, 204, 211, 216, 218, 224, 227, 229-255
345C MH HCR D3S00171-00172, 174-176

MTE00131-00132
345C OEM  B6N00111, 113, 119-121, 123-125, 127, 129, 131-142, 144-161, 163-170
CIPI  0EM01798
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*******Group  2*******
345D  NEG00179
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*******Group  3*******
345D L EEH00221-00367

JKN00109-00110

MLK00161-00172

RAJ00231-00274

RGG00105, 107

YEE00241-00272, 274-276, 278-283
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*******Group  4*******
345D L RGG00101, 104, 106

YEE00273, 277

PARTS NEEDED

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Qty

 Part Number Description
*******Group 1*******
2 4J0523 SEAL-O-RING (If Needed - See Action Required)
2 6V6793 RING-BACKUP (If Needed - See Action Required)
1 2705691 VALVE GP-P RLF-A (If Needed - See Action Required)
1 3237735 VALVE GP-TEST(2) (If Needed - See Action Required)
Prior to procuring parts, perform the test procedure within Special Instruction, REHS4915.
*******Group 2*******
1 3237680 VALVE GP-TEST(2) (If Needed - See Action Required)
Prior to procuring parts, perform the test procedure within Special Instruction, REHS4915.
*******Group 3*******
1 3237681 VALVE GP-TEST(2) (If Needed - See Action Required)
Prior to procuring parts, perform the test procedure within Special Instruction, REHS4915.
*******Group 4*******
1 3237682 VALVE GP-TEST(2) (If Needed - See Action Required)
Prior to procuring parts, perform the test procedure within Special Instruction, REHS4915.

ACTION REQUIRED

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Inspect the affected machines by performing the test procedure listed in Special Instruction, REHS4915, on the main control valve. If stem sticking is found using this procedure on the existing main control valve, replace it with a new part.

For more information on replacing the main control valve, refer to the machine Disassembly and Assembly manual, "Main Control Valve - Remove".

NOTE: If the main control valve needs to be replaced, refer to Special Instruction, REHS3348, in order to correctly configure the new main control valve before installation.
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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
100%
100%
0%
0%
0%
0%
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 NOTE: This is a 1.0-hour job for Group 1
Note: If the stem sticking was found, an additional 40 Hours of labor will be allowed to replace the main control valve.

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Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
100%
100%
0%
0%
0%
0%
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 NOTE: This is a 1.0-hour job for Group 2
Note: If the stem sticking was found, an additional 40 Hours of labor will be allowed to replace the main control valve.

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Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
100%
100%
0%
0%
0%
0%
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 NOTE: This is a 1.0-hour job for Group 3
Note: If the stem sticking was found, an additional 40 Hours of labor will be allowed to replace the main control valve.

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Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
100%
100%
0%
0%
0%
0%
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 NOTE: This is a 1.0-hour job for Group 4
Note: If the stem sticking was found, an additional 40 Hours of labor will be allowed to replace the main control valve.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
 
 
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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE MAIN CONTROL VALVE

MODELS INVOLVED - 345C, 345CL, 345D, and 345DL Excavators

Dear Caterpillar Product Owner:


The main control valve needs to be inspected on the products listed below. The existing stems in the main control valve may stick within the main control valve bore. The stem sticking can cause the machine to move unexpectedly, which may result in personal injury or death. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 03Sep2009 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.



Caterpillar Inc.

Identification #(s)



Attached to 03Sep2009 Service Letter

Caterpillar Information System:

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